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About Asiana Airlines

Asiana Airlines commenced operations in 1988 and is a South Korean airline headquartered in Asiana Town, Seoul. Asiana Airlines is South Korea's second-largest major airline, behind Korean Air. The airline operates 14 domestic and 90 international passenger routes, throughout Asia, Europe, North America, and Oceania. The airline has a primary domestic hub at Gimpo International Airport and an international hub at Incheon International Airport.

Subsidiaries

Air Seoul is Asiana's low-cost carrier.

Asiana Airlines is also the largest shareholder in Air Busan, a low-cost and regional carrier which it owns in a joint venture with Busan Metropolitan City.

Baggage Allowance

Carry-on Baggage

Passengers flying Economy Class on Asiana Airlines flights are entitled to one piece of carry-on baggage.

Passengers flying Business Class and First Class are entitled to two pieces of carry-on baggage.

All baggage must weigh no more than 10kg and must fit within the dimensions of 55 x 40 x 20 cm.

Checked Baggage

Alternative Airlines' customers can now book extra baggage at the time of purchasing their Asiana Airlines flight.

Check-In Information

Online Check-In

Asiana Airlines web check-in is available through the Asiana Airlines online check-in page. Online check-in opens 48 hours before scheduled flight departure time on all flights and closes one hour before on international flights and half an hour before on domestic flights.

Airport Check-In

Airport check-in is available on Asiana Airlines flights by visiting the Asiana Airlines check-in counters. Airport check-in closes 20 minutes before scheduled flight departure time for domestic flights and closes between 30—60 minutes before departure on international flights, depending on where you're departing from. 

Asiana Airlines Codeshares

A codeshare flight is when Asiana Airlines offers a seat from another airline and sells it under the Asiana Airlines name. If you book a codeshare flight under the Asiana name, the aircraft and conditions of carriage will be operated by the codeshare partner airline.

Asiana Airlines has codeshare agreements with the following airlines:

Frequent Flyer Program

Asiana Club

Asiana Airlines has a frequent flyer program called Asiana Club - anyone is free to join. After signing up, new members will automatically be assigned Silver level membership. Members will then be upgraded to Gold, Diamond, Diamond Plus, and Platinum Membership according to the number of flights flown and miles accumulated. Accumulated miles can then be used to purchase tickets and for seat upgrades.

Collecting Asiana Club Miles

When you make an Asiana Airlines booking through Alternative Airlines, it is easy to collect Asiana Club Miles. Select ‘Asiana Club’ as your chosen frequent flyer program and quote your membership number from the ‘Frequent Flyer’ drop-down option when making your booking - you can find out more here.

Airline Alliance

Star Alliance

Asiana Airlines is a Star Alliance member. Star Alliance is one of the world's largest global airline alliances.

Being a Star Alliance member means Asiana Airlines can provide quick, convenient transfers and various benefits such as Asiana Club mileage accrual and award upgrade, and Star Alliance lounge services. Asiana Club Members can also earn Asiana Club Miles by boarding flights operated by Star Alliance partner airlines. You can find out more about the Star Alliance here.

Seat Selection

Passengers who book Asiana Airlines flights through Alternative Airlines can pre-select their seats during the booking process (applicable fees apply). The booking process will outline whether any seat upgrades available, such as Economy Smartium seats, which are available on some aircraft and provide extra space. This can also be done after making your booking by contacting our customer service team. More information on how to pre-select your seat can be found here. Please note that if you do not pre-select your seat, a seat will be allocated to you during the check-in process.

Asiana Airlines Economy Class

Asiana Airlines Economy class is comfortable way to fly on Asiana Airlines with a range of facilities to enjoy.

Economy Class Facilities

There is a lot to enjoy in Asiana Airlines Economy Class. Amenities include in-flight service with a tasty selection of quality meals of Korean cuisine. Depending on your flight route, the meal will differ but always have great taste.

Entertainment is available with the latest documentaries, games, music and movies.

International Flights: Eye-mask, ear-plugs, first-aid supplies and stationary set. Slippers are provided on long-haul flight routes to Europe, US and Australia.

Domestic Flights: Writing supplies are provided with basic first-aid equipment too.

Small Charges: Wi-Fi is available at a small fee. It is limited on some A350 aircrafts. Satellite telephone available - dependant on flight route.

What are Economy Class Seats Like?

Economy Class seating on Asiana Airlines have been updated to provide full comfort, with wider spaces created. 34 inches have been added. 11-inch screens are added to the back of the seats for more satisfactory entertainment.

Economy Class Smartium is a seat upgrade and offers 91.44cm of space between the reclining seat and the seat in front. Note this is only available on A350 seats of Economy Smartium.

Asiana Airlines Business Class

From booking fligts to arrival, Asiana Business Class passengers are offered a comprehensive and premium service.

Business Class Facilities

Asiana provides a pre-flight Premium Service Center, dedicated to First and Business Classes. On all routes, Business Class passengers will receive an amenities pack, including slippers, stationary, and quality lavatories. Furthermore, for passengers traveling on a round trip to the U.S., Europe and Sydney, Asiana provides a chauffeur service from Incheon International Airport to your final destination.

What are Business Class Seats Like?

Seating is designed to offer comfort. Passengers can enjoy their personal space due to cubicle bed-seating, as well as Korean meals and wine, and in-flight entertainment.

Asiana Airlines First Class

First Class Suites are set away from the other cabins, giving you privacy and silence.

Business Class Facilities

On-board, a Royal Court Cuisine service may be requested in advance for First Class passengers on long-haul flights departing from Seoul to the U.S. or Europe. On-board, amenities include: in-flight entertainment including touchscreen TV's, light and warm bedding sets with the highest quality duck-down, traveller's kit including luxury brand cosmetics and various amenities, soft-touch comfort wear, quality cosmetics in lavatories, and slippers, writing supplies, stationery set, and basic first-aid products.

What are First Class Seats Like?

Asiana Airlines’ First Suite has comfortable and convenient seats. Beds recline fully and mood lighting will help you drift off to sleep.

Asiana Airlines In-flight Entertainment

Depending on the route you're flying Asiana offers passengers different in-flight entertainment systems. Passengers will either have access to in-flight entertainment through personal monitors or through shared screens.

Asiana Airlines TV

The selection of TV shows on offer onboard your Asiana flight is regularly updated to give you the latest selection of entertainment media.

Asiana Airlines Movies

Find family-friendly films as well as exciting new releases on your Asiana flight. Find out more by visiting the Asiana Airlines website.

Does Asiana Airlines have WiFi?

In-flight Wi-Fi and roaming service is available in the A350. Fees apply; purchase through your mobile phone or device, after boarding the A350. Plans start from $11.95 USD for one hour; unlimited use is $21 USD.

Asiana Airlines Food

Asiana Airlines Meal Options

Asiana Airlines passengers can enjoy award winning meals, which are inspired by Korean and Korean-Italian cuisine. All meals are created with premium and fresh seasonal ingredients. The menu available will depend on the route and duration of your flight, but also on the class you are flying in. First class passengers can book an ‘Advance Palace Dinner Reservation Service’, available to order up to 24 hours before flying.

Asiana Airlines Special Dietary Requirements

Asiana Airlines offer special meals to suit passengers with specific dietary requirements. The following are the meals available to order:

Requesting Special Meals

When booking your ticket through Alternative Airlines, you are given the option to select your ‘Meal Preference’ during the booking process - simply select the special meal option your require. If you would like to order a special meal after making your booking, you can contact our customer service team to arrange this.

Asiana Airlines Drinks & Alcohol

Passengers are given wines specially selected from France, Chile, Spain and South Africa. Other alcohol is also available, including, champagne, cocktails, whiskey gin, vodka and cognac. In addition, soft drinks and hot drinks including tea and coffee will also be available. This service and offering will depend on the class and route flying.

Asiana Airlines' Destinations

Domestic Destinations

Scheduled Passenger Services, 2019

International Destinations

Scheduled Passenger Services, 2019