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About Asiana Airlines

Asiana Airlines commenced operations in 1988 and is a South Korean airline headquartered in Asiana Town, Seoul. Asiana Airlines is South Korea's second-largest major airline, behind Korean Air. The airline operates 14 domestic and 90 international passenger routes, throughout Asia, Europe, North America, and Oceania. The airline has a primary domestic hub at Gimpo International Airport and an international hub at Incheon International Airport.

asiana airlines plane showing branding

Subsidiaries

Air Seoul is Asiana's low-cost carrier.

Asiana Airlines is also the largest shareholder in Air Busan, a low-cost and regional carrier which it owns in a joint venture with Busan Metropolitan City.

 


Baggage Allowance

Carry-on Baggage

Passengers flying Economy Class on Asiana Airlines flights are entitled to one piece of carry-on baggage.

Passengers flying Business Class and First Class are entitled to two pieces of carry-on baggage.

All baggage must weigh no more than 10kg and must fit within the dimensions of 55 x 40 x 20 cm.

 

Checked Baggage

 

DESTINATION ECONOMY CLASS BUSINESS CLASS FIRST CLASS
Domestic flights 1 x piece, 20kg max n/a n/a
To/from the Americas 2 x pieces, 23kg max per bag 2 x pieces, 32kg max per bag 3 x pieces, 32kg max per bag
All other international flights 1 x piece, 23kg max 2 x pieces, 32kg max per bag 3 x pieces, 32kg max per bag

 

Alternative Airlines' customers can now book extra baggage at the time of purchasing their Asiana Airlines flight.


Check-In Information

Online Check-In

Asiana Airlines web check-in is available through the Asiana Airlines online check-in page. Online check-in opens 48 hours before scheduled flight departure time on all flights and closes one hour before on international flights and half an hour before on domestic flights.

 

Airport Check-In

Airport check-in is available on Asiana Airlines flights by visiting the Asiana Airlines check-in counters. Airport check-in closes 20 minutes before scheduled flight departure time for domestic flights and closes between 30—60 minutes before departure on international flights, depending on where you're departing from. 

 


Asiana Airlines Codeshares

A codeshare flight is when Asiana Airlines offers a seat from another airline and sells it under the Asiana Airlines name. If you book a codeshare flight under the Asiana name, the aircraft and conditions of carriage will be operated by the codeshare partner airline.

Asiana Airlines has codeshare agreements with the following airlines:

 

Air Astana Air Busan Air Canada Air China
Air India Air Macau Copa Airlines Ethiopian Airlines
EVA Air Shenzhen Airlines China Southern Ethiad Airways
Qantas Singapore Airlines South African Airways Thai Airways
S7 Airlines Hong Kong Airlines Croatia Airlines Air Seoul
Air China All Nippon Airways EgyptAir LOT Polish Airlines
Shandong Airlines Turkish Airlines Air India Austrian Airlines
Ethiopian Airlines Myanmar Airways United Airlines  

 


Frequent Flyer Program

Asiana Club

Asiana Airlines has a frequent flyer program called Asiana Club - anyone is free to join. After signing up, new members will automatically be assigned Silver level membership. Members will then be upgraded to Gold, Diamond, Diamond Plus, and Platinum Membership according to the number of flights flown and miles accumulated. Accumulated miles can then be used to purchase tickets and for seat upgrades.

Collecting Asiana Club Miles

When you make an Asiana Airlines booking through Alternative Airlines, it is easy to collect Asiana Club Miles. Select ‘Asiana Club’ as your chosen frequent flyer program and quote your membership number from the ‘Frequent Flyer’ drop-down option when making your booking - you can find out more here.

 

 


Airline Alliance

Star Alliance

Asiana Airlines is a Star Alliance member. Star Alliance is one of the world's largest global airline alliances.

Being a Star Alliance member means Asiana Airlines can provide quick, convenient transfers and various benefits such as Asiana Club mileage accrual and award upgrade, and Star Alliance lounge services. Asiana Club Members can also earn Asiana Club Miles by boarding flights operated by Star Alliance partner airlines. You can find out more about the Star Alliance here.

 


 

Seat Selection

Passengers who book Asiana Airlines flights through Alternative Airlines can pre-select their seats during the booking process (applicable fees apply). The booking process will outline whether any seat upgrades available, such as Economy Smartium seats, which are available on some aircraft and provide extra space. This can also be done after making your booking by contacting our customer service team. More information on how to pre-select your seat can be found here. Please note that if you do not pre-select your seat, a seat will be allocated to you during the check-in process.

 


 

Asiana Airlines Economy Class

Asiana Airlines Economy class is comfortable way to fly on Asiana Airlines with a range of facilities to enjoy.

Economy Class Facilities

There is a lot to enjoy in Asiana Airlines Economy Class. Amenities include in-flight service with a tasty selection of quality meals of Korean cuisine. Depending on your flight route, the meal will differ but always have great taste.

Entertainment is available with the latest documentaries, games, music and movies.

International Flights: Eye-mask, ear-plugs, first-aid supplies and stationary set. Slippers are provided on long-haul flight routes to Europe, US and Australia.

Domestic Flights: Writing supplies are provided with basic first-aid equipment too.

Small Charges: Wi-Fi is available at a small fee. It is limited on some A350 aircrafts. Satellite telephone available - dependant on flight route.

 

What are Economy Class Seats Like?

Economy Class seating on Asiana Airlines have been updated to provide full comfort, with wider spaces created. 34 inches have been added. 11-inch screens are added to the back of the seats for more satisfactory entertainment.

Economy Class Smartium is a seat upgrade and offers 91.44cm of space between the reclining seat and the seat in front. Note this is only available on A350 seats of Economy Smartium.

 


 

Asiana Airlines Business Class

From booking fligts to arrival, Asiana Business Class passengers are offered a comprehensive and premium service.

Business Class Facilities

Asiana provides a pre-flight Premium Service Center, dedicated to First and Business Classes. On all routes, Business Class passengers will receive an amenities pack, including slippers, stationary, and quality lavatories. Furthermore, for passengers traveling on a round trip to the U.S., Europe and Sydney, Asiana provides a chauffeur service from Incheon International Airport to your final destination.

What are Business Class Seats Like?

Seating is designed to offer comfort. Passengers can enjoy their personal space due to cubicle bed-seating, as well as Korean meals and wine, and in-flight entertainment.

 


 

Asiana Airlines First Class

First Class Suites are set away from the other cabins, giving you privacy and silence.

Business Class Facilities

On-board, a Royal Court Cuisine service may be requested in advance for First Class passengers on long-haul flights departing from Seoul to the U.S. or Europe. On-board, amenities include: in-flight entertainment including touchscreen TV's, light and warm bedding sets with the highest quality duck-down, traveller's kit including luxury brand cosmetics and various amenities, soft-touch comfort wear, quality cosmetics in lavatories, and slippers, writing supplies, stationery set, and basic first-aid products.

What are First Class Seats Like?

Asiana Airlines’ First Suite has comfortable and convenient seats. Beds recline fully and mood lighting will help you drift off to sleep.

 


Asiana Airlines In-flight Entertainment

Depending on the route you're flying Asiana offers passengers different in-flight entertainment systems. Passengers will either have access to in-flight entertainment through personal monitors or through shared screens.

Asiana Airlines TV

The selection of TV shows on offer onboard your Asiana flight is regularly updated to give you the latest selection of entertainment media.

Asiana Airlines Movies

Find family-friendly films as well as exciting new releases on your Asiana flight. Find out more by visiting the Asiana Airlines website.

 


Does Asiana Airlines have WiFi?

In-flight Wi-Fi and roaming service is available in the A350. Fees apply; purchase through your mobile phone or device, after boarding the A350. Plans start from $11.95 USD for one hour; unlimited use is $21 USD.

 


Asiana Airlines Food

Asiana Airlines Meal Options

Asiana Airlines passengers can enjoy award winning meals, which are inspired by Korean and Korean-Italian cuisine. All meals are created with premium and fresh seasonal ingredients. The menu available will depend on the route and duration of your flight, but also on the class you are flying in. First class passengers can book an ‘Advance Palace Dinner Reservation Service’, available to order up to 24 hours before flying.

 

Asiana Airlines Special Dietary Requirements

Asiana Airlines offer special meals to suit passengers with specific dietary requirements. The following are the meals available to order:

      Child Meal   Baby Meal  
          Children’s Meal  
          Toddler Meal  
      Dietary Meal   Bland Meal  
          Diabetic Meal  
          Low fat Meal  
          Gluten Intolerant Meal  
          Low Calorie Meal  
          Low Sodium Meal  
          No Lactose Meal  
          Vegetarian Raw Meal  
      Vegetarian Meal   Fruit Platter Meal  
          Raw Vegetarian Meal  
          Vegetarian vegan Meal  
          Vegetarian lacto-ovo Meal  
          Vegetarian oriental Meal  
      Religious Meal   Hindu Meal  
          Kosher Meal  
          Moslem Meal  
          Vegetarian Jain Meal  
          Asian/Hindu Vegetarian Meal  
      Other Meal   Seafood Meal  

 

Requesting Special Meals

When booking your ticket through Alternative Airlines, you are given the option to select your ‘Meal Preference’ during the booking process - simply select the special meal option your require. If you would like to order a special meal after making your booking, you can contact our customer service team to arrange this.

 

Asiana Airlines Drinks & Alcohol

Passengers are given wines specially selected from France, Chile, Spain and South Africa. Other alcohol is also available, including, champagne, cocktails, whiskey gin, vodka and cognac. In addition, soft drinks and hot drinks including tea and coffee will also be available. This service and offering will depend on the class and route flying.

 


Asiana Airlines' Destinations

Domestic Destinations

Scheduled Passenger Services, 2019

 

Country City Airport
South Korea Busan Gimhae International Airport
South Korea Cheongju Cheongju International Airportt
South Korea Daegu Daegu International Airport
South Korea Gwangju Gwangju Airport
South Korea Jeju Jeju International Airport
South Korea Sacheon Airport Jinju
South Korea Muan Muan International Airport
South Korea Seoul Gimpo International Airport
South Korea Seoul Incheon International Airport Airport
South Korea Yeosu Yeosu Airport

 

International Destinations

Scheduled Passenger Services, 2019

 

Country City Airport
Australia Sydney Sydney Airport
Cambodia Phnom Penh Phnom Penh International Airport
China Beijing Beijing Capital International Airport
China Changchun Changchun Longjia International Airport
China Changsha Changsha Huanghua International Airport
China Chengdu Chengdu Shuangliu International Airport
China Chongqing Chongqing Jiangbei International Airport
China Dalian Dalian Zhoushuizi International Airport
China Guangzhou Guangzhou Baiyun International Airport
China Guilin Guilin Liangjiang International Airport
China Hangzhou Hangzhou Xiaoshan International Airport
China Hong Kong Hong Kong International Airport (HKG)
China Nanjing Nanjing Lukou International Airport
China Qingdao Qingdao Liuting International Airport
China Shanghai Shanghai Hongqiao International Airport
China Shanghai Shanghai Pudong International Airport
China Shenyang Shenyang Taoxian International Airport
China Shenzhen Shenzhen Bao'an International Airport
China Tianjin Tianjin Binhai International Airport
China Weihai Weihai Dashuibo Airport
China Xi'an Xi'an Xianyang International Airport
China Yancheng Yancheng Nanyang International Airport
China Yanji Yanji Chaoyangchuan International Airport
China Yantai Yantai Penglai International Airport
France Paris Charles de Gaulle Airport
Germany Frankfurt Frankfurt Airport
Indonesia Jakarta Soekarno–Hatta International Airport
Italy Milan Milan Malpensa Airport
Italy Rome Leonardo da Vinci-Fiumicino International Airport
Italy Venice Venice Marco Polo Airport
Japan Fukuoka Fukuoka Airport
Japan Miyazaki Miyazaki Airport
Japan Nagoya Chubu Centrair International Airport
Japan Naha Naha Airport
Japan Osaka Kansai International Airport
Japan Sapporo New Chitose Airport
Japan Sendai Sendai Airport
Japan Tokyo Haneda International Airport
Japan Tokyo Narita International Airport (NRT)
Kazakhstan Almaty Almaty International Airport
Mongolia Ulaanbaatar Chinggis Khaan International Airport
Northern Mariana Islands Saipan Saipan International Airport
Palau Koror Roman Tmetuchl International Airport
Philippines Angeles Clark International Airport
Philippines Cebu Mactan–Cebu International Airport
Philippines Manila Ninoy Aquino International Airport
Portugal Lisbon Lisbon Airport
Russia Moscow Domodedovo International Airport
Singapore Singapore Singapore Changi International Airport
Spain Barcelona Barcelona–El Prat Airport
Taiwan Taipei Taiwan Taoyuan International Airport
Thailand Bangkok Suvarnabhumi International Airport
Turkey Istanbul Istanbul Arnavutköy International Airport
United Kingdom London London Heathrow International Airport
United States Chicago Chicago O'Hare International Airport
United States Honolulu Daniel K. Inouye International Airport
United States Los Angeles Los Angeles International Airport
United States New York City John F. Kennedy International Airport
United States San Francisco San Francisco International Airport
United States Seattle Seattle–Tacoma International Airport
Uzbekistan Tashkent Tashkent International Airport
Vietnam Da Nang Da Nang International Airport
Vietnam Hanoi Noi Bai International Airport
Vietnam Ho Chi Minh City Tan Son Nhat International Airport

 


 

Fleet

As of October 2019

 

AIRCRAFT TYPE NUMBER OF AIRCRAFT NUMBER OF SEATS
Airbus A320-200 7 Economy Class: 159
Premium Class: /
Business Class: /
First Class: /
Airbus A321-100 2 Economy Class: 200
Premium Class: /
Business Class: /
First Class: /
Airbus A321-200 16 Economy Class: 159-195
Premium Class: / 
Business Class: 0-12
First Class:
Airbus A321neo 1 (24 ordered) Economy Class: 180
Premium Class: / 
Business Class: 8
First Class: /
Airbus A330-300 15 Economy Class: 245-268
Premium Class: /
Business Class: 30
First Class: /
Airbus A350-900 9 (12 ordered) Economy Class: 247
Premium Class: 36
Business Class: 28
First Class: / 
Airbus A350-1000 9 ordered Economy Class: TBC
Premium Class: TBC 
Business Class: TBC
First Class: TBC
Airbus A380-800 6 Economy Class: 417
Premium Class: / 
Business Class: 66
First Class: 12
Boeing 747-400 2 Economy Class: 364
Premium Class: /
Business Class: 24
First Class: 10
Boeing 767-300 6 Economy Class: 235-290
Premium Class: / 
Business Class: 0-15
First Class: / 
Boeing 777-200ER 9 Economy Class: 278
Premium Class: / 
Business Class: 22-14
First Class: /

 


 

Hub Airport

Gimpo International Airport

Gimpo International Airport (GMP) is located in the western end of Seoul, and functions as the city's secondary airport. Asiana Airlines uses GMP as its hub for domestic flights. Other airlines that fly to GMP include Korean Air, China Airlines, Jeju Air, and Air Busan.

gimpo airport exterior shot, looking down at planes on tarmac

Gimpo International Airport's Domestic Terminal. Image Credit: Subway06, via Wikipedia Commons

 

Incheon International Airport

Incheon International Airport (ICN) is the largest airport in South Korea and the primary airport serving the Seoul. Asiana Airlines uses Incheon as a hub for international flights. Other airlines to use the airport include Korean Air, Jeju Air, Air Seoul, and T'way Air.

incheon international airport interior shot

Incheon International Airport, pre-security. Image Credit: Phillip Stewart

 


 

Special Assistance

Requesting Special Assistance

Asiana Airlines offers various services for passengers who have physical or health-related disabilities. All special requests will need to be made prior to departure. This can be done when completing the Alternative Airlines booking form, or by contacting our customer service team.

 

Flying with Babies

Babies (between one week and 2 years) are subject to the following fares:

On South Korean domestic flights, babies can travel for free (note that there is no free baggage allowance).

On international flights, the fare is 10% of the adult’s fare (no separate seat provided). A seat is only provided if a Child Fare is paid. The free baggage allowance for babies is: 1 piece up to 23 kg, plus a foldable stroller, carrying basket or car seat on routes to/from the Americas; and 1 piece up to 10 kg (22 lbs), plus a foldable stroller, carrying basket or car seat on all non-Americas routes.

A small and foldable stroller may be carried onto the cabin, but only if storage space is available.

 

Flying with Pets

Eligible animals include dogs, cats, and pet birds. Passenger can bring 1 pet into the cabin and a maximum of 2 pets as checked baggage (but note that aircraft restrictions apply on some routes).

Cabin: Pets must be 7 kg or less (including carrier). The sum of three sides of the pet carrier must be 115 cm or less.

Hold: Pets must be 45 kg or less (including cage). The sum of three sides of the cage must be 285 cm or less.

Service dogs: Service dogs are permitted into the cabin. Emotional support/psychiatric service dogs are only allowed for flights departing from/arriving in the U.S.

 


 

Alternative Airlines

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