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Baggage Policy

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Shenzhen Airlines has a different baggage policy for carry-on and checked baggage policy. Your baggage allowance will also be dependent on the cabin class you fly in.

Carry-on Baggage

First Class customers flying with Shenzhen Airlines are permitted two pieces of carry-on baggage with a maximum weight of 5kg. Business Class and Economy Class customers are permitted one piece of carry-on baggage with a maximum weight of 5kg.

Checked Baggage

For domestic flights, First Class customers are permitted 40kg of checked baggage. Business Class customers are permitted 30kg of checked baggage and Economy Class passengers are permitted 20kg. Star Alliance Gold Members are also entitled to an extra 20kg of baggage. Total dimensions should not exceed 100cm x 60cm x 40cm (40" x 24" x 16").

For international flights, First Class / Business class passengers are entitled to two pieces of baggage not weighing over 32kg whereas Economy Class passengers are entitled to one 23kg baggage. the total dimensions of the baggage shall not exceed 158cm (62").

Food & Drink

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Passengers can pre-order meals up to 24 hours before departure time and it only applicable for flights that have a duration of more than two hours.

Special meals are available for the Shenzhen Airlines flights, they are designed to accommodate different passenger's needs. These meals are available to pre-order:

  • Strict western vegetarian meals (VGML)
  • Fruit meals (FPML)
  • Salad meals
  • Seafood meals (SFML)
  • Meals for diabetics (DBML)
  • High fibre meals (HFML)
  • Low-fat meals (LFML)
  • Low-sodium meals (LSML)
  • Low-protein meals (LPML)
  • Baby meals (BBML)
  • Child meals (CHML)
  • Hindu meals (HNML)
  • Oriental vegetarian meals (VOML)
  • Muslim meals (MOML)


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Shenzhen Airlines passengers can check in online and at the airport. Opening and closing times will depend on the method of check in you select.

Online Check-in

Online check-in can be found at the Shenzhen Airlines website and closes 90 minutes before the scheduled flight departure. Online check-in is not available for those passengers travelling with an infant.

Airport Check-in

Airport check-in opening and closing times vary airport to airport, but we recommend passengers to arrive at the airport two hours prior departure.

Frequent Flyer Programme

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In conjunction with Air China, Shenzhen Airlines operates a frequent flyer program called Phoenix Miles, whereby frequent travellers are rewarded for travelling with Shenzhen Airlines. Passengers can earn 6 Phoenix Miles for every RMB 10 spent.

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Destinations that Shenzhen Airlines flies to

Shenzhen Airlines flies to many destinations including Hefei, Beijing, Chongqing, Fuzhou, Quanzhou, Xiamen, Lanzhou, Guangzhou, Shantou, Shenzhen, Zhanjiang, Zhuhai, Guilin, Nanning, Haikou, Sanya and many others. Shenzhen Airlines also operates international flights to Hanoi, Bangkok, Ho Chi Minh, Kuala Lumpur, Singapore, Jakarta and Bali.

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