Trusted Choice
- Airlines will always try to sit children with their parents (subject to check-in)
- Some airlines will allow travel for unaccompanied minors. Please email us to check.
- The fare is based on the child's age on the date of travel.
- More detailed information can be found here Traveling with children
- Most airlines will let infants travel with their parent(s) for free. However some airlines will charge up to 10% of the adult ticket price. Click on 'Price Breakdown' to find out more.
- If you are pregnant, but due before the flight departure date, please contact us once your baby is born and has a name. We can then add him/her to your ticket.
- Infants will not be given a seat. The airlines expect parents to travel with them on their lap.
- Airlines regard infants as being under 24 months old.
- The fare is based on the child's age on the date of travel.
- More detailed information can be found here Traveling with children
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With Shenzhen Airlines
- 65,000 happy customers
- Rated 4.5 Stars. Based on 3,581 service ratings over the past year
- Dedicated customer service team on hand to help
- Secure payments
- 65,000 happy customers
- Rated 4.5 Stars. Based on 3,581 service ratings over the past year
- Dedicated customer service team on hand to help
- Secure payments
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About Shenzhen Airlines
Shenzhen Airlines is a Chinese airline, operating both domestic and international flights. The airline is headquartered in Shenzhen, Guangdong, China. Shenzhen Airlines was founded in November 1992 and started operations on September 1993. Air China and Shenzhen International Total Logistics are the major shareholders in Shenzhen Airlines. Shenzhen Airlines is part of Star Alliance, the global airline network that was established by five airlines, Air Canada, Lufthansa, Scandinavian Airlines, THAI and United. It has now grown to 28 members and its acceptance by the market has been recognized by numerous awards, including the Air Transport World Market Leadership Award, Best Airline Alliance by both Business Traveller Magazine and Skytrax. Shenzhen Airlines joined Star Alliance in 2012. Shenzhen Airlines has codeshare agreements with Air China, All Nippon Airways, Asiana Airlines, Cathay Dragon, EVA Air, Singapore Airlines, SilkAir.
Destinations
Shenzhen Airlines flies to many destinations including Hefei, Beijing, Chongqing, Fuzhou, Quanzhou, Xiamen, Lanzhou, Guangzhou, Shantou, Shenzhen, Zhanjiang, Zhuhai, Guilin, Nanning, Haikou, Sanya and many others. Shenzhen Airlines also operates international flights to Hanoi, Bangkok, Ho Chi Minh, Kuala Lumpur, Singapore, Jakarta and Bali.
Domestic Destination
| Baotou | Beijing | Changchun | Changsha | Changzhou |
| Chengdu | Chizhou | Chongqing | Dalian | Fuzhou |
| Guangyuan | Guangzhou | Guilin | Guiyang | Haikou |
| Hangzhou | Harbin | Hefei | Hohhot | Huangyan |
| Hulunbuir | Jinan | Jingdezhen | Karamay | Kunming |
| Lanzhou | Lijiang | Linyi | Manzhouli | Mianyang |
| Nanchang | Nanjing | Nanning | Nantong | Qingdao |
| Quanzhou | Quzhou | Sanya | Shanghai | Shanghai |
| Shantou | Shenyang | Shenzhen | Shijiazhuang | Taiyuan |
| Taizhou | Tengchong | Tianjin | Ürümqi | Wanzhou |
| Wenzhou | Wuhan | Wuxi | Xiamen | Xi'an |
| Xiangyang | Xining | Yangzhou | Yibin | Yichang |
| Yinchuan | Yichun | Yuncheng | Zhanjiang | Zhengzhou |
| Zhoushan | Zhuhai |
International Destination
| COUNTRY | CITY | IATA | AIRPORT |
|---|---|---|---|
| Hong Kong | Hong Kong | HKG | Hong Kong International Airport |
| Indonesia | Jakarta | CGK | Soekarno–Hatta International Airport |
| Japan | Nagoya | NGO | Chubu Centrair International Airport |
| Japan | Osaka | KIX | Kansai International Airport |
| Japan | Tokyo | NRT | Narita International Airport |
| Malaysia | Kuala Lumpur | KUL | Kuala Lumpur International Airport |
| Malaysia | Penang | PEN | Penang International Airport |
| Singapore | Singapore | SIN | Singapore Changi Airport |
| South Korea | Jeju | CJU | Jeju International Airport |
| South Korea | Seoul | ICN | Incheon International Airport |
| Taiwan | Taipei | TPE | Taiwan Taoyuan International Airport |
| Thailand | Bangkok | BKK | Suvarnabhumi Airport |
| Thailand | Phuket | HKT | Phuket International Airport |
| United Kingdom | London | LHR | London Heathrow International Airport |
| Vietnam | Hanoi | HAN | Noi Bai International Airport |
Route Map
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Baggage
Carry-on Baggage
First Class customers flying with Shenzhen Airlines are permitted two pieces of carry-on baggage with a maximum weight of 5kg. Business Class and Economy Class customers are permitted one piece of carry-on baggage with a maximum weight of 5kg.
Checked Baggage
For domestic flights, First Class customers are permitted 40kg of checked baggage. Business Class customers are permitted 30kg of checked baggage and Economy Class passengers are permitted 20kg. Star Alliance Gold Members are also entitled to an extra 20kg of baggage. Total dimensions should not exceed 100cm x 60cm x 40cm (40" x 24" x 16").
For international flights, First Class / Business class passengers are entitled to two pieces of baggage not weighing over 32kg whereas Economy Class passengers are entitled to one 23kg baggage. the total dimensions of the baggage shall not exceed 158cm (62").
Meals
Passengers can pre-order meals up to 24 hours before departure time and it only applicable for flights that have a duration of more than two hours.
Special meals are available for the Shenzhen Airlines flights, they are designed to accommodate different passenger's needs. These meals are available to pre-order:
- Strict western vegetarian meals (VGML)
- Fruit meals (FPML)
- Salad meals
- Seafood meals (SFML)
- Meals for diabetics (DBML)
- High fibre meals (HFML)
- Low-fat meals (LFML)
- Low-sodium meals (LSML)
- Low-protein meals (LPML)
- Baby meals (BBML)
- Child meals (CHML)
- Hindu meals (HNML)
- Oriental vegetarian meals (VOML)
- Muslim meals (MOML)
Check-In Information
Online Check-in
Online check-in can be found at the Shenzhen Airlines website and closes 90 minutes before the scheduled flight departure. Online check-in is not available for those passengers travelling with an infant.
Airport Check-in
Airport check-in opening and closing times vary airport to airport, but we recommend passengers to arrive at the airport two hours prior departure.
Frequent Flyers Program
In conjunction with Air China, Shenzhen Airlines operates a frequent flyer program called Phoenix Miles, whereby frequent travellers are rewarded for travelling with Shenzhen Airlines. Passengers can earn 6 Phoenix Miles for every RMB 10 spent.
Fleet
Shenzhen Airlines' fleet consists of Airbus A319, A320, A330 and Boeing 737s.
| AIRCRAFT | IN SERVICE | ORDERS |
|---|---|---|
| A319-100 | 8 | / |
| A320-200 | 76 | / |
| A320-200neo | 11 | 3 |
| A330-300 | 6 | / |
| B737MAX 8* | 0 | 10 |
| B737-800 | 76 | / |
| B737-900 | 5 | / |
*B737MAX aircraft are currently grounded until further notice.
Hub Airport
Shenzhen Bao'an International Airport
Shenzhen Bao'an International Airport is an airport located near to Shenzhen, Guangdong, China. Shenzhen Airport is the hub for Shenzhen Airlines and is a focus city for China Southern Airlines and Hainan Airlines. Airlines which fly to and from Shenzhen Bao'an International Airport include Air China, Asiana Airlines, Chengdu Airlines, China Airlines, China United Airlines, China Eastern Airlines, China Southern Airlines, Shanghai Airlines, Donghai Airlines, Loong Air, Hebei Airlines, Spring Airlines, Xiamen Airlines and many others.
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