Customer Service

  • Trusted Choice
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Cancellation Protection
Illness incl. COVID-19
Refundable Booking
Mechanical Breakdown
Terms and conditions
Trusted Choice
Rated 4.5 Stars. Based on 3,581 service ratings over the past year
Dedicated customer service team on hand to help
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Over 600 Airlines
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Alternative Airlines
Customer Service

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Have a question or inquiry? Our excellent Customer Service team is on-hand to provide you with information and help you with anything that you might need.

If you'd like to contact us, please visit our CONTACT PAGE.


Our office is open every day from 9am–8pm (GMT).

If you're trying to reach us outside of office hours, please send us an email and we'll get back to you with a response as soon as possible.

Comments From
Our Customers


Excellent Service

I couldn’t ask for a better and an excellent travel agent. Very informative as well as very helpful every time I call. This is my second time using Alternative Airlines and having Affirm to help me with a line of credit is an excellent help to make my travel experience a pleasant one. Thank you!


Awesome customer service

I have used Alternative Airlines a few times now. My experience with them has been great! They negotiated for a fairer deal for me once the airline cancelled the second leg of my flight during the new year. The second time I wanted to cancel my flight - they managed to get me some refund while the airline itself refused to give me any when I called them. I would absolutely recommend this travel agent to my friends.


Easy to use...great customer service!

I was very pleased by the prompt response to my emails regarding a booking on Logan Air. The web site was easy to navigate. When I did not know how to book our seats, I emailed customer service and they responded within 12 hrs and booked our seats for us! I have already checked our Airline reference number with Logan Air directly and all looks good. Thank you Phoebe in Customer Service!


Booking issue

When booking my flight I made an entry error. I emailed customer service. I received a quick response that my mistake had been corrected. I was very pleased and will is this company again.


'Fantastic customer service! Easy to use booking! Thank you!

I made a mistake on the birthdate and it was resolved immediately without any hassle or time! Awesome job ladies!