Customer Service training courses
We’re hosting training courses and are looking for great people to join
Who are we?
A fast growing tech-focused travel company
Alternative Airlines is a global flight search and booking site. We're on a mission to revolutionise the way that everyone can book their flights online and are made up of 5 excellent teams that all work collectively to achieve our goals.
Our tech team
Technology is central to everything that we do
Our in-house Tech Team is always pushing the limits. We rapidly design, develop and test new products to improve both our search and booking experience and streamline our internal processes. We have 3 sub teams that focus on: engineering, digital experience and product.
Award
Alternative Airlines is a great place to work
We’re proud to have been independently certified as a Great Place to Work 2022-23. This certification was awarded by Great Place to Work®, who we worked with to conduct an internal survey of our team.
Results showed that 97% of employees agree that Alternative Airlines is a great place to work.
Benefits
Living your best life
When you're part of the Alternative Airlines team, we're as dedicated to you as you are to us. We understand that there's life at work and life outside work. We want everyone to be healthy, travel often and have a comfortable work / life balance.
Values
Working together for the same goals
We're growing fast. We encourage the innovation and creativity of our team as we continue to drive our growth. But it's also important to us that we remain dedicated to our founding principles.
Integrity and responsibility
Commitment to customers
Accountability, honesty and reliability
Customer experience
Collaboration
The idea: In a bar in Russia, two friends from the Charter Broking industry were having a chat about small airlines that fly to lesser-known regions. A few drinks in, they came to the realisation that no one was offering these airlines as alternative flight options online!
The AA team: By combining a team of fantastic minds, Alternative Airlines continued to develop its flight booking platform and offer excellent customer service.
100 airlines: Alternative Airlines celebrated the milestone of 100 airlines available on its website! But, even with airlines covering all parts of the world, there was still plenty more to do…
PayPal: With the introduction of PayPal on the website, customers were given a simple, safe and secure way to pay for their flights.
More payment methods: An influx of international payment methods was added to the website, including mobile payments and financing options.
A new platform with 500 airlines: Alternative Airlines launched its new and improved website, with a personalised booking experience and 500 airlines on offer.
A bigger office: After doubling the team in the space of a year, Alternative Airlines had no choice but to move into a bigger, shinier and more stylish office — right at the end of the runway at Gatwick Airport!
The world changed: Covid shocked the world and flights were grounded. But, Alternative Airlines adapted and made loads of improvements to its flight booking experience to meet the change in the way that people travel.
Global expansion: Alternative Airlines launches new payment options to bring greater convenience and flexibility to customers globally. This includes Buy Now, Pay Later and monthly financing, as well as e-wallets and even cryptocurrency.’
More choice: Alternative Airlines launches its own innovative technology to offer customers more flight options per route. Today, the booking site provides a full ticketing service on 600+ airlines, with over 40+ ways to pay across 160 currencies.
2006
The idea: In a bar in Russia, two friends from the Charter Broking industry were having a chat about small airlines that fly to lesser-known regions. A few drinks in, they came to the realisation that no one was offering these airlines as alternative flight options online!
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