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Home > Work with us

Work with us

WHY DON'T YOU COME
AND JOIN ALTERNATIVE AIRLINES?

Considering a career in the travel industry? Enjoy coming up with new ideas and not afraid to try something new? Alternative Airlines is a young growing company that strives to provide an accessible flight for everyone all over the world. We have a diverse range of e-commerce and digital jobs to offer.

Vacancy Customer Service Executive

Key area: Customer service
Salary: Depending on experience
Attendance: Full time, permanent

Alternative Airlines is a fast growing Online Travel Agent, and our ongoing mission is to empower anyone in the world to book a flight easily. Every booking and every customer counts to us!

To help us reach our mission we have built a strong online presence, www.alternativeairlines.com, with an ultra-quick flight booking capability and an expanding, global customer base of delighted consumers. With a renewed customer-focused approach to a huge, well-established market for air travel, the organisation has built a reputation for innovation, attention to detail and doing things differently.

What is happening now:

We are in the amazing position, that we are growing, and we are growing fast! Therefore this role is to join our expanding Customer Service team. We are recruiting for 5 NEW people, so if you have got Amadeus and customer service skills we would love to hear from you!

The Role

  • Providing a high level of customer service, by answering calls, email
  • Using our in house systems and Amadeus to process change
  • Working hard to ensure a high level of customer satisfaction to retain customers
  • Working to a rotating shift pattern

Essential Skills

  • Confident telephone manner and strong writing skills
  • Minimum of 1 years experience within the Travel industry is essential
  • Passion for customer service and helping our customers regarding their bookings
  • Highly organised, proactive, able to manage multiple priorities and meet deadlines

Why Work with Us

  • Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first
  • We understand the importance of having a good work life balance
  • We are multiple small teams working together to reach our mission
  • We challenge ourselves daily, and move at pace
  • We try new things, make decisions on them quickly
  • Modern office with free parking

If you want to help us on our mission and the above job description and our values match your skills and experience then we urge you to apply for this role. We want great, entrepreneurial, enthusiastic, motivated people to join our team, and we look forward to hearing from you!

APPLY FOR THIS ROLE

Vacancy Ticketing Executive

Key area: Customer service and ticketing
Salary: Depending on experience
Attendance: Full time, permanent

Alternative Airlines is a fast growing Online Travel Agent, and our ongoing mission is to empower anyone in the world to book a flight easily. Every booking and every customer counts to us!

To help us reach our mission we have built a strong online presence, www.alternativeairlines.com, with an ultra-quick flight booking capability and an expanding, global customer base of delighted consumers. With a renewed customer-focused approach to a huge, well-established market for air travel, the organisation has built a reputation for innovation, attention to detail and doing things differently.

What is happening now:

We are in the amazing position, that we are growing, and we are growing fast! Therefore this role is to join our expanding ticketing team. We are recruiting for 2 NEW people, so if you have got Amadeus and ticketing skills we would love to hear from you!

The Role

  • Working across different systems to issue tickets on numerous airlines
  • Following internal processes to confirm bookings
  • Question and provide solutions to ticketing issues
  • Processing refunds, cancellations and reissues
  • Dealing with airline queues
  • Follow internal processes on preventing fraudulent bookings
  • Opportunity to work alongside our development team to simplify ticketing processes
  • Support the customer service team with ticketing issues

Essential Skills

  • Previous experience working in a ticketing team
  • Amadeus GDS is essential
  • Be able to multitask at a fast pace whilst maintaining a high level of attention to detail
  • Highly organised, proactive, able to manage multiple priorities and meet deadlines

Why Work with Us

  • Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first
  • We understand the importance of having a good work life balance
  • We are multiple small teams working together to reach our mission
  • We challenge ourselves daily, and move at pace
  • We try new things, make decisions on them quickly
  • Modern office with free parking

Place of work: Horley, Surrey (walking distance of Gatwick Airport)

If you want to help us on our mission and the above job description and our values match your skills and experience then we urge you to apply for this role. We want great, entrepreneurial, enthusiastic, motivated people to join our team, and we look forward to hearing from you!

APPLY FOR THIS ROLE