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WHY DON'T YOU COME
AND JOIN ALTERNATIVE AIRLINES?
Considering a career in the travel industry? Enjoy coming up with new ideas and not afraid to try something new? Alternative Airlines is a young growing company that strives to provide an accessible flight for everyone all over the world. We have a diverse range of e-commerce and digital jobs to offer.
THE ALTERNATIVE AIRLINES TEAM
We pride ourselves on having a flexible, easy-going atmosphere where everyone works hard and feels comfortable at the same time. The Alternative Airlines team are extremely driven and committed to everything they do, from creating new ideas to helping our customers.
THE HEADQUARTERS
We are based in Horley, right next to Gatwick Airport. Our recently renewed office provides an inspiring and peaceful work environment for our growing family. So interested in working with us? We are always looking to expand and offer many e-commerce jobs in the Surrey and West Sussex area.
Our travel jobs areas include Customer Service, Marketing, Web Development and Graphic Design.
Have a look at the latest vacancies available below.
Vacancy Customer Service Executive
Alternative Airlines is a fast growing Online Travel Agent, and our ongoing mission is to empower anyone in the world to book a flight easily. Every booking and every customer counts to us!
To help us reach our mission we have built a strong online presence, www.alternativeairlines.com, with an ultra-quick flight booking capability and an expanding, global customer base of delighted consumers. With a renewed customer-focused approach to a huge, well-established market for air travel, the organisation has built a reputation for innovation, attention to detail and doing things differently.
What is happening now:
We are in the amazing position, that we are growing, and we are growing fast! Therefore this role is to join our expanding Customer Service team. We are recruiting for 5 NEW people, so if you have got Amadeus and customer service skills we would love to hear from you!
The Role
- Providing a high level of customer service, by answering calls, email
- Using our in house systems and Amadeus to process change
- Working hard to ensure a high level of customer satisfaction to retain customers
- Working to a rotating shift pattern
Essential Skills
- Confident telephone manner and strong writing skills
- Minimum of 1 years experience within the Travel industry is essential
- Passion for customer service and helping our customers regarding their bookings
- Highly organised, proactive, able to manage multiple priorities and meet deadlines
Why Work with Us
- Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first
- We understand the importance of having a good work life balance
- We are multiple small teams working together to reach our mission
- We challenge ourselves daily, and move at pace
- We try new things, make decisions on them quickly
- Modern office with free parking
If you want to help us on our mission and the above job description and our values match your skills and experience then we urge you to apply for this role. We want great, entrepreneurial, enthusiastic, motivated people to join our team, and we look forward to hearing from you!
APPLY FOR THIS ROLE
Vacancy Ticketing Executive
Alternative Airlines is a fast growing Online Travel Agent, and our ongoing mission is to empower anyone in the world to book a flight easily. Every booking and every customer counts to us!
To help us reach our mission we have built a strong online presence, www.alternativeairlines.com, with an ultra-quick flight booking capability and an expanding, global customer base of delighted consumers. With a renewed customer-focused approach to a huge, well-established market for air travel, the organisation has built a reputation for innovation, attention to detail and doing things differently.
What is happening now:
We are in the amazing position, that we are growing, and we are growing fast! Therefore this role is to join our expanding ticketing team. We are recruiting for 2 NEW people, so if you have got Amadeus and ticketing skills we would love to hear from you!
The Role
- Working across different systems to issue tickets on numerous airlines
- Following internal processes to confirm bookings
- Question and provide solutions to ticketing issues
- Processing refunds, cancellations and reissues
- Dealing with airline queues
- Follow internal processes on preventing fraudulent bookings
- Opportunity to work alongside our development team to simplify ticketing processes
- Support the customer service team with ticketing issues
Essential Skills
- Previous experience working in a ticketing team
- Amadeus GDS is essential
- Be able to multitask at a fast pace whilst maintaining a high level of attention to detail
- Highly organised, proactive, able to manage multiple priorities and meet deadlines
Why Work with Us
- Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first
- We understand the importance of having a good work life balance
- We are multiple small teams working together to reach our mission
- We challenge ourselves daily, and move at pace
- We try new things, make decisions on them quickly
- Modern office with free parking
Place of work: Horley, Surrey (walking distance of Gatwick Airport)
If you want to help us on our mission and the above job description and our values match your skills and experience then we urge you to apply for this role. We want great, entrepreneurial, enthusiastic, motivated people to join our team, and we look forward to hearing from you!
APPLY FOR THIS ROLE
Vacancy HR and Recruitment Manager
Alternative Airlines is a fast growing Online Travel Agent, and our ongoing mission is to empower anyone in the world to book a flight easily, and every booking and every customer counts to us!
We are in the amazing position, that we are growing, and we are growing fast! This new HR and Recruitment manager role is to lead our recruitment drive, and rejuvenate our HR processes as we become a bigger business. Over the next few years we are expecting to increase our teams to 100-150 people from the 50 that we currently have- this will include the Techteam, Finance team, Commercial team, Marketing & SEO team, and Customer service & Ticketing team. This role will be key to the success of the team growth and represents a great opportunity to directly and personally influence the next stage of growth of a young, innovative and fast-growing company.
This is a long-term career opportunity and an opportunity for you to enter into a fast-paced tech environment, becoming a major part of the decision-making process and contributing to our continued success in this unique, diverse and engaging industry.
The Role
- Reporting into the Head of Operations, who in turn reports into the MD- this role will lead and drive forward the recruitment strategy across all departments- one size does not fit all the teams so will mean working closely with the department heads to ensure that all needs to exceeded
- Building out the on-boarding process within our HR system- Charlie HR
- Research and propose the best places to advertise each individual role
- Look for relevant / cost effective ways to bring people into the business
- Using CharlieHR to assist in the onboarding of new starters
- Review and develop our employee handbook
- Review the benefits and propose ones that fit with the business
- Support with other HR business activities across the business
Essential Skills
- Experience of working for a startup company and in supporting their growth - Experience within recruitment and HR
- Someone with drive and determination, and not afraid to make changes and try things out
- Highly organised, proactive, able to manage multiple priorities and meet deadlines
Why Work with Us
- Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first
- We understand the importance of having a good work life balance
- We are multiple small teams working together to reach our mission
- We challenge ourselves daily, and move at pace
- We try new things, make decisions on them quickly
- Modern office with free parking
If you want to help us on our mission and the above job description and our values match your skills and experience then we urge you to apply for this role. We want great, entrepreneurial, enthusiastic, motivated people to join our team, and we look forward to hearing from you!
APPLY FOR THIS ROLE
Vacancy Commercial Analyst
Alternative Airlines is a fast growing flight search and booking platform. We have built a strong online presence, www.alternativeairlines.com, with an ultra-quick flight booking capability and an expanding, global customer base of delighted consumers. With a new customer-focused approach to a huge, well-established market for air travel, the organisation has built a reputation for innovation, attention to detail and doing things differently.
Alternative Airlines is enjoying a period of high growth driven by its US business and whilst demand for global air travel is currently reduced on account of the circumstances, we are excited for the recovery as country borders are opened and travel restrictions are lifted.
We are continuing to grow and want to expand our team to include an ambitious, inquisitive and capable Commercial Analyst looking for the next step in their career.
The Commercial Analyst will report directly into the Head of Commercial to identify, design and deliver accurate data that informs business decision making. The Commercial Analyst will be responsible for data, insights and models that help us to keep growing quickly.
This is a fantastic opportunity to join a rapidly growing business in a newly created role to develop and improve financial reporting for Alternative Airlines as it continues to succeed with its ambitious and innovative growth in a global travel market.
The Commercial Analyst will support the Head of Commercial with data and financial analysis to aid decision making with a focus on supporting business growth.
The Role
- Provide analysis and insights for the leadership team
- Develop KPI dashboards for regular reporting
- Provide ad-hoc analysis and scenario modelling to support decision making for key areas of the business
- Provide support in analysing current and past trends in key performance areas with a view to monitoring performance, highlighting trends and identifying areas of improvement
- Support the Head of Commercial in assessing new business opportunities
- Variance analysis, understand variances and articulate drivers of change
- Competitor research and analysis
- Supporting all commercial analysis activities such as profitability and cost analysis
- Support and drive query resolution for any issues that arise within the data
- Focused on improving data quality to enhance reporting
- Supplier reconciliations and be a point of contact to resolve queries with key partners
- Post-performance reviews to measure success of new initiatives and online tests
- Assist with the preparation of forecasts
- Highlight risks and opportunities
- Financial analysis for one off projects
Essential Skills
- A passion for data and continuous improvement
- Strong analytical skills with a high attention for detail
- Ability to interrogate and work with large sets of data
- Strong excel skills
- Great communication skills and confident working with stakeholders across the business including management
- A2+ years’ experience working in an analytical role (preferred)
- SQL knowledge (preferred)
Why Work with Us
- Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first
- We understand the importance of having a good work life balance
- We challenge ourselves daily, and move at pace
- We try new things, make decisions on them quickly
- Modern office with free parking
If you want to help us on our mission and the above job description and our values match your skills and experience then we urge you to apply for this role. We want great, entrepreneurial, enthusiastic, motivated people to join our team, and we look forward to hearing from you!
APPLY FOR THIS ROLE
Vacancy Chief Technology Financial Officer
Alternative Airlines is a fast growing flight search and booking company. We have built a strong online presence, www.alternativeairlines.com, with an ultra-quick flight booking capability and an expanding, global customer base of delighted consumers. With a new customer-focused approach to a huge, well-established market for air travel, the organisation has built a reputation for innovation, attention to detail and doing things differently. Alternative Airlines enjoyed a period of high growth with yearly growth rates of 86% from £2.9m to £19.0m from 2016 to 2019. Whilst demand for air travel is currently reduced on account of the circumstances, Alternative Airlines continues to grow driven by its strongly performing US business and is on track to generate £27m in 2021. We are targeting £100m revenue by 2023.
Alternative Airlines is experiencing an exciting stage of planned growth and now we need to expand our team to include a Chief Technology Financial Officer who is passionate about technology, finance, systems and reporting. She or He will be warmly welcomed from day one onto our decision-making management team.
Our New Chief Technology Financial Officer will work closely with our excellent in-house tech team to design and build new financial systems and structures for a high-volume and high-growth business and work closely with our growing Commercial Team. We’re looking for someone who is passionate about developing great financial technology in a fast-growing, ever-changing and ambitious company.
Our Chief Technology Financial Officer will enjoy working with multiple data sources to integrate these into our financial system, producing reports which will be used to make clear, real-time decisions. Using data from leading payment companies such as Stripe, PayPal, Affirm, Klarna and Afterpay, and using ticket information from IATA and direct from LCC’s as well as other third party partners, we need to see how we are doing and how we can continually improve our business.
We see this role as being crucial to our growth in the future and you will take a lead in building and developing both the financial architecture, operational analytics and reporting, whilst commercially supporting the wider business to support its ambitious growth plans. The CTFO will work closely with the tech, product and commercial heads of the business to drive improved performance and support key strategic decisions, whilst reporting directly to the Managing Director.
Importantly this role will require strategic, tactical and insightful leadership. We are keen to discuss the role with candidates that have experience in building finance teams in a high-growth, ever changing environment, but primarily we’re looking for someone to help us drive our future through building fundamentally strong financial systems.
Alongside developing close, mutually supportive relationships with each member of our management team, you will need to have the ambition to maintain the highest of professional standards, whilst communicating clearly with colleagues and stakeholders. This is a long-term career opportunity and an opportunity for you to enter into a high-tech environment, becoming a major part of the decision-making process and enjoy contributing to our continued success in this unique, diverse and engaging industry.
You'll report directly to our Managing Director, who will be responsible for your personal development.
The Role
- Lead the technical design and architecting of finance solution implementations that best meet the business needs
- Designing and delivering transformational tech projects within the finance process areas
- Developing and constantly improving financial systems and reporting
- Responsible for creating an environment that encourages innovation by implementing innovative and improved solutions through the application of new and existing technologies
- Preparation of the monthly management accounts and yearly financial statements
- Provide leadership to manage and expand a four person financial function including development of effective financial functions and streamline process and operations
- Preparation and presentation of budgets and financial plans with cash flow projections
- Discussion and formulation of financial strategy, including taxation and risk management
- Leading Alternative Airlines’ discussions with banks, payment partners and suppliers
- Directing audit and compliance activities – reconciling balance sheets and liaising with auditors
- Implementing and maintaining performance measures and internal controls including FX risk
- Present financial reports to the Alternative Airlines Management Team
- Being responsible for payroll, VAT and HMRC processes
- Staying up to date with technological advances and accounting software to be used for financial purposes
Essential Skills
- Passionate about utilising technology to improve finance and financial reporting
- Have experience in a high-growth, changing environment
- Enjoy recruiting and building out high-performing finance teams
- Be able to employ strong technical accounting knowledge including Sage experience
- Can demonstrate a proven ability to lead change and improve processes
- Create statutory accounts
- Be fully or part qualified accountant (ACA, ACCA and CIMA)
- Have experience running annual audit
- Be relaxed in a dynamic, multi-currency environment
- Whilst some experience in travel or a high-volume, low-margin business is preferable, it is not essential, we want the right person for the future and we are learning all the time
- Most of all we are need someone who will develop, inspire and engage with our management team; our wonderful tech team; all your colleagues across the organisation and in particular the finance team members, who are crucial to our future growth
Why Work with Us
- Highly competitive salary
- Personal development opportunities
- Opportunity to directly and personally influence the next stage of growth of a young, innovative and fast-growing Online Travel Agency
- Flexible working, child-care voucher scheme
- Opportunity to attend airline and travel industry hosted events
- Modern office with free parking
If you want to help us on our mission and the above job description and our values match your skills and experience then we urge you to apply for this role. We want great, entrepreneurial, enthusiastic, motivated people to join our team, and we look forward to hearing from you!
APPLY FOR THIS ROLE
