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Home > Work with us

Work with us

WHY DON'T YOU COME
AND JOIN ALTERNATIVE AIRLINES?

Considering a career in the travel industry? Enjoy coming up with new ideas and not afraid to try something new? Alternative Airlines is a young growing company that strives to provide an accessible flight for everyone all over the world. We have a diverse range of e-commerce and digital jobs to offer.

 
 

Vacancy Customer Service Training Executive

Key area:Customer Service
Salary:Depending on experience
Attendance:Full-time

 

We are a young and growing company in the fast-moving travel sector. Our team are hard-working, driven and extremely committed to everything they do. At Alternative Airlines, our staff are important and we are committed to their on-going personal development. Alternative Airlines is an online travel agency offering a wider choice of flights for its customers. Due to sustained growth, we are now expanding our team and looking for a skilled trainer who can build and deliver robust training plans within our Customer Service team. This will include Amadeus GDS, customer handling skills, and developing processes and training manuals.

Essential Skills

  • Proven experience in training customer service teams with clear results (one year).
  • Expert knowledge of Amadeus GDS experience including ticketing and refunds (at least two years).
  • Be able to review, propose and map out processes to improve customer service.
  • Experience in building training manuals from scratch.
  • Ability to keep abreast of ever changing processes/procedures.
  • Highly organised, proactive, able to manage multiple priorities and meet deadlines.
  • Passion for customer service and the airline industry.

The Role

  • Building and develop a training plan for a customer facing team.
  • Training to include system processes but also best practise skills when dealing with customer.
  • Delivering training to new starters and on-going training for the existing team.
  • Working with the Operations Manager and Customers Service Managers to ensure all processes are streamlined.
  • Ensuring we have consistency across the team for how we handle customer queries.
  • Suggest best practises for ways of working and rolling them out.
  • Building up our customer service to ensure are customers are wow’ed and we are a step ahead of our competitors.
  • Opportunity to work alongside our marketing and dev teams to identify customer trends and suggest improvements.

What we offer

  • Competitive salary
  • Modern Office.
  • Summer and Christmas parties.
  • We have regular socials and try to afford our staff the right work-life balance to make sure they can focus on the things that matter to them.
  • Opportunity to directly and personally influence the next stage of growth of a young, innovative and fast-growing OTA
 

Vacancy Developer Internship

Key area:Developer
Salary:Depending on experience
Attendance:Full-time

 

We are a young and growing company in the fast-moving travel sector. Our team are hard-working, driven and extremely committed to everything they do. At Alternative Airlines, our staff are important and we are committed to their on-going personal development. Alternativeairlines.com is an on-line travel agency offering a wider choice of flights for its customers. By working with more airlines worldwide, including smaller regional carriers, we offer a greater choice of flight options at lower prices. If you would like to join our business, then please keep on reading...We are expanding the team and looking for a talented developer to join our team!

Job Role

  • The role will be focused on creating reports to analyse data and trends produced from a variety of data points on the Alternativeairlines.com platform. Reports will include commercial reports, customer demographics, searches on the site by region, airline, route, checkout rates by payment method and device (desktop, mobile and tablet). The role will have real responsibility and decision-making authority to drive insight and changes on the Alternative Airlines platform.
  • Our diverse team of developers use both established and proven techniques such as PHP and MySQL, but also work with modern technologies such as Docker and React. We operate in a very agile, progressive and fast-paced manner in order to offer our customers the best flight booking experience. There will be an opportunity to work on back-end projects using PHP and MySQL as well.
  • The position will provide clear insight for improvements to the platform as well as understanding on the customer base and their interactions on the site. This is a 12 month internship designed for someone studying a Computer Science related degree or recently graduated who is keen to gain real exposure and experience with a fast-moving technology company. Successful candidates will be offered a full-time role upon completion of their internship. Our diverse team of developers use both established and proven techniques such as PHP and MySQL, but also work with modern technologies such as Docker and React.
  • We operate in a very agile, progressive and fast-paced manner in order to offer our customers the best flight booking experience. There will be an opportunity also to work on front-end projects as well as part of an expanding team. The role will have real responsibility and decision-making authority to drive insight and changes on the Alternative Airlines platform.
  • Alternative Airlines is enjoying a period of high growth and have clear traffic goals from our current base of c.400,000 monthly users to 750,000 by 2019 and 1 million by 2020. Some example of development projects include expanding the platform of Alternative Airlines from an English-only site into a multi-language site attractive to our global customer base and API integrations to broaden the scope of Alternative Airlines flight offering.

Skills Range

  • Experience working with MySQL databases is essential.
  • To have a good understanding and experience of server side technologies such as PHP.
  • To be educated to degree level in a software / web development degree or similar is preferred.

What we offer

  • Competitive salary
  • Flexible working hours.
  • Summer and Christmas parties.
  • We have regular socials and try to afford our staff the right work-life balance to make sure they can focus on the things that matter to them.
  • Opportunity to directly and personally influence the next stage of growth of a young, innovative and fast-growing OTA
 

Vacancy Customer Service Executive

Key area:Customer Service
Salary:Depending on experience
Attendance:Shift Work

Alternative Airlines is a young and innovative company growing quickly in the fast-moving travel sector. We are hard-working, driven and committed to delivering excellent customer service. At Alternative Airlines, our staff is important, and we are committed to their on-going personal development. With a global customer base and offices near Gatwick Airport, Alternative Airlines is an online travel agency (OTA) which offers a wider choice of flights for its customers. By working with more airlines worldwide, including smaller regional airlines and low-cost carriers, we offer a greater choice of flight options at lower prices. We specialise in flight-only sales and offer over 600 airlines on our easy-to-use site. Due to sustained growth, we are now expanding our team and looking for a brilliant Customer Service Agent to join our Customer Service team.

Essential Skills

  • Confident telephone manner.
  • Strong writing skills.
  • Amadeus GDS and/or travel agency experience preferable but not essential.
  • Be able to multitask at a fast pace whilst maintaining a high level of attention to detail.
  • Passion for customer service and helping our customers to book their flights and respond to their enquiries.
  • Highly organised, proactive, able to manage multiple priorities and meet deadlines.
  • One year of experience with Amadeus preferred.

The Role

  • Answering calls, emails and live chat for customer queries regarding their booking.
  • Responding to customers feedback on key review websites.
  • Building flight itineraries for our clients.
  • Processing refunds, cancellations and reissues.
  • Issuing flight tickets made via www.alternativeairlines.com.
  • Dealing with schedule changes.
  • Working hard to ensure high level of customer satisfaction to retain customers.
  • Opportunity to work alongside our marketing team to identify customer trends.
  • BSP administration.

What we offer

  • Competitive salary
  • Free parking.
  • Pension scheme.
  • Free Wi-Fi.
  • Summer and Christmas parties.
  • Travel Perks.
  • Opportunity to directly and personally influence the next stage of growth of a young, innovative and fast-growing OTA
 

Vacancy Front-end Developer

Key area:Programming/Developer
Salary: Depending on experience
Attendance:Full time
 

We are a young and growing company in the fast-moving travel sector. Our team are hard-working, driven and extremely committed to everything they do. At Alternative Airlines, our staff are important and we are committed to their on-going personal development. Alternativeairlines.com is an on-line travel agency offering a wider choice of flights for its customers. By working with more airlines worldwide, including smaller regional carriers, we offer a greater choice of flight options at lower prices. If you would like to join our business, then please keep on reading... We are expanding the team and looking for a talented and creative Front-End Developer to join us!

Job Description

  • These are very exciting times at Alternative Airlines. We are putting together a top notch team of front enders and an exceptional designer to help overhaul the front end of alternativeairlines.com.
  • The role will be focused on the front-end development of Alternative Airlines’ platform and projects will include a complete overhaul of the front end of the website. Designing and implementing new features into the flight booking process, creating customer-facing landing pages to promote new features and airlines available through Alternativeairlines.com as well as the management of the existing front-end platform.
  • Working collaboratively, and alongside a cross-functional team you will take a user-centred development approach to address complex design problems and work closely with other front end devs and a designer.
  • You’ll devise compelling ideas, ideate possibilities and create concepts at different levels of fidelity. You will have a hands on approach with a keen eye for bringing designs to life with great interfaces whilst maintaining the structural integrity and standard of the frontend codebase.
  • Through effective implementation, the successful candidate will help create an excellent user experience across all devices including desktop, mobile and tablet.
  • We don't offshore, and we dont take on contractors. You will be a part of our team, and your input is valued. We'll listen to your ideas, and you'll get the chance get to bring them to life. Have a killer idea on Monday? Great!, lets put it on the site on Tuesday and A/B test it. If our customers love it as much as you do, it stays.

Essential Skills

  • You are an expert using  Less/Sass, Javascript, Jquery., CSS and HTML
  • Being familiar with React would be a bonus!
  • Basic understanding of PHP and comfortable working on the front-end code within or alongside it.
  • An eye for good design and what makes a great user experience.
  • Experience building mobile friendly and responsive designs.
  • Experience of e-commerce in travel and airline preferred, but not essential.
  • Understanding and experience in version control using for example Git and Git workflows
  • A passion for excellent user experiences and interactions

What we offer

  • Highly competitive salary
  • Free parking.
  • Pension scheme.
  • Free Wi-Fi.
  • Summer and Christmas parties.
  • Travel Perks.
  • Flexible working
  • We have regular socials and try afford our staff the righ work ro life balance in order to make sure they can focus on the things that matter to them
 
 

Vacancy Digital Marketing Intern

Key area: Marketing and Customer Acquisition
Salary: depending on experience
Attendance: full-time
 

We are expanding the team and looking for a talented and enthusiastic Digital Marketing Intern to join our team! The role will be focused on increasing brand awareness and online traffic to the Alternative Airlines' site. You will have a hands-on approach with a keen thirst for developing your career and the success of the team.

Digital Marketing Intern Role

  • On page, off site and technical optimisation (including blogging)
  • Backlink and competitor analysis and keyword research.
  • Google Analytics, Google Adwords and Search Console
  • Ad campaigns (including running advertising campaigns on Facebook and PPC)
  • Promotion and distribution of content

Essential Requirements

  • A passion for Digital Marketing.
  • An interest in learning and developing knowledge and skills
  • Ability to multi-task and work well under pressure
  • Passion and knowledge of travel industry
  • Results orientated
  • Strong inter personal skills, good communicator both verbal and written
  • Self- starter and ability to work independently
  • Creative and willing to generate ideas
  • Strong organisational and planning skills

What we offer:

  • Full training from industry experts
  • Competitive salary
  • Modern office
  • Free parking
  • Pension scheme
  • Free Wi-Fi
  • We have regular socials and try to afford our staff the right work-life balance to make sure they can focus on the things that matter to them.
 

Vacancy Back-end Developer

Key area:Programming/Developer
Salary: Depending on experience
Attendance: Full time
 

We are expanding the team and looking for someone with a passion for back-end development and making websites and applications that work well across multiple browsers and devices. The role will be focused on the back-end development of Alternative Airlines’ platform and projects. We are enjoying a period of high growth and have clear traffic goals from our current base of c.300,000 monthly users to 500,000 by 2019 and 1 million by 2020. Projects will include developing the platform of Alternative Airlines from an English-only site into a multi-language site attractive to our global customer base and API integrations to broaden the scope of Alternative Airlines offering. The role will have real responsibility and decision-making authority to control and develop the platform of Alternativeairlines.com. There will be an opportunity also to work on front-end projects as well as part of a small, but expanding team.

Person Specification

  • Willingness to learn new techniques and skills
  • Entrepreneurial

Essential Skills

  • To have a good understanding and experience of server side technologies such as PHP, apache, and Linux
  • Experience working with MYSQL databases is essential
  • Experience working with HTML, CSS and JavaScript
  • Experience with building or consuming web services and APIs
  • Understanding and experience using Git and Git workflows
  • To be educated to degree level in a software / web development degree or similar is preferred

What we offer

  • Highly competitive salary
  • Access to discounted air travel access
  • Free parking.
  • Pension scheme.
  • Free Wi-Fi.
  • Summer and Christmas parties.
  • Travel Perks.
  • Outdoors Chess Set and Table Tennis Table.
  • 23 days holiday
  • Flexible working
  • We have regular socials and try afford our staff the righ work ro life balance in order to make sure they can focus on the things that matter to them