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Home > Work with us

Work with us

WHY DON'T YOU COME
AND JOIN AlTERNATIVE AIRLINES?

Considering a career in the travel industry? Enjoy coming up with new ideas and not afraid to try something new? Alternative Airlines is a young growing company that strives to provide an accessible flight for everyone all over the world. We have a diverse range of ecommerce and digital jobs to offer.

THE ALTERNATIVE AIRLINES TEAM

We pride ourselves on having a flexible, easy-going atmosphere where everyone works hard and feels comfortable at the same time. The Alternative Airlines team are extremely driven and committed to everything they do, from creating new ideas to helping our customers.

The Alternative Airlines Team
 
The Alternative Airlines office - Gatwick House

THE HEADQUARTERS

We are based in Horley, right next to Gatwick Airport. Our recently renewed office provides an inspiring and peaceful work environment for our growing family. So, interested in working with us? We are always looking to expand and offer many ecommerce jobs in the Surrey and West Sussex area. 

Our travel jobs areas include Customer Service, Marketing, Web Development and Graphic Design.

Have a look at the latest vacancies available below.

 

Vacancy Digital Marketing Intern

Key area: Marketing and Customer Acquisition
Salary: depending on experience
Attendance: full-time
 

We are expanding the team and looking for a talented and enthusiastic Digital Marketing Intern to join our team! The role will be focused on increasing brand awareness and online traffic to the Alternative Airlines' site. You will have a hands-on approach with a keen thirst for developing your career and the success of the team.

Digital Marketing Intern Role

  • On page, off site and technical optimisation (including blogging)
  • Backlink and competitor analysis and keyword research.
  • Google Analytics, Google Adwords and Search Console
  • Ad campaigns (including running advertising campaigns on Facebook and PPC)
  • Promotion and distribution of content

Essential Requirements

  • A passion for Digital Marketing.
  • An interest in learning and developing knowledge and skills
  • Ability to multi-task and work well under pressure
  • Passion and knowledge of travel industry
  • Results orientated
  • Strong inter personal skills, good communicator both verbal and written
  • Self- starter and ability to work independently
  • Creative and willing to generate ideas
  • Strong organisational and planning skills

What we offer:

  • Full training from industry experts
  • Competitive salary
  • Modern office
  • Free parking
  • Pension scheme
  • Free Wi-Fi
  • We have regular socials and try to afford our staff the right work-life balance to make sure they can focus on the things that matter to them.
 

Vacancy  Operations and Technical Manager

Key area: Customer Service
Salary: depending on experience
Attendance: full-time
 
Alternative Airlines is a young and innovative company growing quickly in the fast-moving travel sector. We are hard-working, driven and committed to delivering excellent customer service. At Alternative Airlines, our staff are important and we are committed to their on-going personal development. With a global customer base and offices near Gatwick Airport, Alternative Airlines is an on-line travel agency (OTA) which offers a wider choice of flights for its customers. By working with more airlines worldwide, including smaller regional airlines and low-cost carriers, we offer a greater choice of flight options at lower prices. We specialise in flight-only sales and offer over 600 airlines on our easy-to-use site. Due to sustained growth, we are now expanding our team and looking for a brilliant Flight Sales Operations and Technical Manager to join our dynamic management team. In this role, you are responsible for leading the team delivering operational excellence; delivering consistent and professional customer service to everyone of customers and initiating constant change to ensure we continue to operate at the highest professional standards. The position requires strategic and professional leadership of all operational aspects of Alternative Airlines and a commitment to the personal development of the growing customer services team.

Main Responsibilities

  • Heading up and strongly developing the Alternative Airlines Customer Service Department, with an emphasis on the delivery of improved customer satisfaction, productivity and process quality. 
  • Driving operations performance improvement initiatives through the use of technology, adoption of new products and improved in-house processes. Generating and sharing comprehensive, detailed reports about customer service standards, objectives and deadlines. Actively representing the Customer Service team at the Monthly AA management team meetings.
  • Managing the busy AA Ticketing department including integrating IATA and Low-cost carrier ticketing procedures. Monitoring team performance trends and initiating continuous improvement actions.
  • Working with our exceptional in-house development team to consistently improve customer experience and being the important interface between customer service and developers to support implementation activities, with tight deadlines, leading to "Go Live" for new features and products.
  • Assessment and designing trials of new Amadeus products, including managing their impact on enhanced customer service and improved efficiency of the customer services team.
  • Working with the Managing Director to assess and then implement a structure for a 24 / 7 Customer Service Team in order to provide the best service for our global customer base.

Essential Requirements

  • A passion for customer service excellence, a love of airlines or travel, a desire to work within the on-line sector and a strong interest in the changing role of technology in the global travel industry.
  • Proven experience of hands-on team management in the area of customer service, including a demonstrable desire to develop and inspire your team.
  • In-depth knowledge of Amadeus GDS with ticketing skills, preferably with BSP link/IATA web portal experience.

Personal

  • Strong leadership, interpersonal, communication and conflict resolution skills.
  • Highly organised, proactive, able to manage multiple priorities and meet deadlines.
  • A personable character and proven experience of establishing and developing meaningful and supportive relationships with customers and team members.
  • Commitment and strong sense of accountability and responsibility.

Employee benefits

  • Highly competitive salary.
  • Access to discounted air travel.
  • Opportunity to attend airline hosted events.
  • Flexible working.
  • Opportunity to directly and personally influence the next stage of growth of a young, innovative and fast-growing OTA.
 

Vacancy Back-end Developer

Key area:Programming/Developer
Salary: Depending on experience
Attendance: Full time
 

We are expanding the team and looking for someone with a passion for back-end development and making websites and applications that work well across multiple browsers and devices. The role will be focused on the back-end development of Alternative Airlines’ platform and projects. We are enjoying a period of high growth and have clear traffic goals from our current base of c.300,000 monthly users to 500,000 by 2019 and 1 million by 2020. Projects will include developing the platform of Alternative Airlines from an English-only site into a multi-language site attractive to our global customer base and API integrations to broaden the scope of Alternative Airlines offering. The role will have real responsibility and decision-making authority to control and develop the platform of Alternativeairlines.com. There will be an opportunity also to work on front-end projects as well as part of a small, but expanding team.

Person Specification

  • Willingness to learn new techniques and skills
  • Entrepreneurial

Essential Skills

  • To have a good understanding and experience of server side technologies such as PHP, apache, and Linux
  • Experience working with MYSQL databases is essential
  • Experience working with HTML, CSS and JavaScript
  • Experience with building or consuming web services and APIs
  • Understanding and experience using Git and Git workflows
  • To be educated to degree level in a software / web development degree or similar is preferred

What we offer

  • Highly competitive salary
  • Access to discounted air travel access
  • Free parking.
  • Pension scheme.
  • Free Wi-Fi.
  • Summer and Christmas parties.
  • Travel Perks.
  • Outdoors Chess Set and Table Tennis Table.
  • 23 days holiday
  • Flexible working
  • We have regular socials and try afford our staff the righ work ro life balance in order to make sure they can focus on the things that matter to them
 

Vacancy Digital Designer

Key area: Programming/Developer
Salary: depending on experience
Attendance: full time
 
We are expanding the team and looking for a talented and creative Digital Designer to join our team! The role will be focused on the design of Alternative Airlines' platform. Projects will include designing and implementing new features into the flight booking process such as the My Account portal, creating customer-facing landing pages to promote new features and airlines available through Alternativeairlines.com as well as maintenance and enhancement of the existing front-end platform. Working collaboratively, and alongside a cross-functional team you will take a user-centred design approach to address complex design problems and provide sound, creative solutions. You’ll devise compelling ideas, ideate possibilities and create concepts and designs at different levels of fidelity. You will have a hands on approach with a keen eye for bringing designs to life with great interfaces whilst maintaining the structural integrity and standard of the frontend codebase. Through effective design and implementation, the successful candidate will create excellent user experience across all devices including desktop, mobile and tablet.

Skills Range

  • Strong understanding of HTML and CSS.
  • An eye for good design and what makes a good user experience.
  • Basic understanding of PHP and comfortable working on the front-end code within or alongside it.
  • Confident working with Javascript and jQuery.
  • Experience building mobile friendly and responsive designs.
  • Experience of e-commerce in travel and airline preferred, but not essential.
  • Understanding and experience in version control using for example Git and Git workflows.
  • A passion for excellent user experiences and interactions.
  • Familiarity with pre processing tools, such a Sass/Less, Grunt is preferable, but not essential.
  • You have experience of using Adobe creative suite and/or Sketch.
  • You are willing and able to communicate your ideas with the team as well as take direction and feedback.

Attributes

  • Graduate.
  • Willingness to learn new techniques and skills.
  • Entrepreneurial.

What we expect from you

  • You will be passionate about digital design, and focused on the user, and their experience. You'll feel comfortable working across the whole product lifecycle, from conception through to completion.
  • You will have proven design skills and preferably you have prior experience of working in a commercial setting (preferably within e-commerce). You will have an ability to translate business ideas into elegant, user friendly design solutions.

Employee benefits

  • Highly competitive salary.
  • Access to discounted air travel.
  • Opportunity to attend airline hosted events.
  • 23 days holiday.
  • Flexible working.
  • We have regular socials and try to afford our staff the right work-life balance to make sure they can focus on the things that matter to them.
 

Vacancy Customer Service - Ticketing & Reservations

Place of work: Your home!
Salary: depending on experience
Attendance: part time
 
Want to work from home? Want to be part of a growing company without leaving your house? Alternative Airlines is enjoying a period of high growth and we are looking to recruit Customer Service Agents to join our team. You will be part of a strong, hardworking team and will be fundamental to the success of Alternative Airlines. Currently, Alternative Airlines’ Customer Service Team is open from 8AM – 8PM everyday. We have a team of 7 Customer Service Agents who work in shift patterns across these hours. Due to the high growth and developing business from the US, we are looking to recruit Customer Service Agents to work from Home to extend the opening hours for our customers.

Role & Responsibilities

  • Answering calls and offering our clients a high level of customer service.
  • Building flight itineraries for our clients.
  • Making reservations in Amadeus.
  • Ticketing and refunds.
  • Working Queues.
  • Ensuring the highest level of Customer Retention.
  • Working alongside the marketing team to identify trends and customer behaviour.
  • Engage with our customers through Feefo reviews and provide any feedback to development team to improve the website.
  • Assisting in the website planning and design of the booking process.

Hours of work

  • Shift Work.
  • 20:00 – 24:00 Monday – Friday.

Essential Skills

  • Confident telephone manner.
  • Travel agency experience or GDS experience is useful.
  • Passionate and enthusiastic.
  • Be able to work at a fast pace whilst maintaining high attention to detail.
  • Willingness to learn entries in Amadeus.

What we offer

  • Competitive salary per hour.
  • Full training given.
  • Modern office.
  • Free parking.
  • Pension scheme.
  • Free Wi-Fi.
  • Summer and Christmas parties.
  • Travel Perks.
  • Outdoors Chess Set and Table Tennis Table.
 

 

Vacancy Front-End Developer

Key area: Programming/Developer
Salary: depending on experience
Attendance: full time
 
The role will be focused on the front-end development of Alternative Airlines’ platform and projects will include designing and implementing new features into the flight booking process, creating customer-facing landing pages to promote new features and airlines available through Alternativeairlines.com as well as the management of the existing front-end platform. You will work as a frontend developer in a cross functional team, having ownership and responsibility for the frontend of the Alternative Airlines’ site. The role will have real responsibility and decision-making authority to control and develop the platform of Alternativeairlines.com. You will have a hand’s on approach with a keen eye for bringing designs to life with great interfaces whilst maintaining the structural integrity and standard of the frontend codebase. Through effective design and implementation, the successful candidate will create excellent user experience across all devices including desktop, mobile and tablet.

Skills Range

  • Strong understanding of HTML and CSS.
  • Confident working with Javascript and jQuery
  • Basic understanding of PHP and comfortable working on the front-end code within or alongside it.
  • Confident working with Javascript and jQuery.
  • Experience building mobile friendly and responsive designs.
  • Experience of e-commerce in travel and airline preferred, but not essential.
  • Understanding and experience in version control using for example Git and Git workflows.
  • A passion for excellent user experiences and interactions.

Attributes

  • Graduate.
  • Willingness to learn new techniques and skills.
  • Entrepreneurial.

Employee benefits

  • Highly competitive salary.
  • Access to discounted air travel.
  • Opportunity to attend airline hosted events.
  • 23 days holiday.
  • Flexible working.
  • We have regular socials and try to afford our staff the right work-life balance to make sure they can focus on the things that matter to them.