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WHY DON'T YOU COME
AND JOIN ALTERNATIVE AIRLINES?
Considering a career in the travel industry? Enjoy coming up with new ideas and not afraid to try something new? Alternative Airlines is an exciting, fast-growing company that strives to provide an accessible flight for everyone all over the world. We have a diverse range of e-commerce and digital jobs to offer across a number of professions.
THE ALTERNATIVE AIRLINES TEAM
We pride ourselves on having a flexible, easy-going atmosphere where everyone works hard and feels comfortable at the same time. The Alternative Airlines team are extremely driven and committed to everything they do, from creating new ideas to helping our customers.
THE HEADQUARTERS
We are based in Horley, right next to Gatwick Airport. Our recently renewed office provides an inspiring and peaceful work environment for our growing team. We also give a flexible approach to working and, dependent on the team, offer remote working. So, interested in working with us?
We have positions across all our teams, including Customer Service, Marketing, Web Development, Finance and Commercial.
Have a look at the latest vacancies available below.
Vacancy Commercial Decision Analyst
Alternative Airlines is enjoying a period of high growth driven by its US business and whilst demand for global air travel is currently reduced on account of the circumstances, we are excited for the recovery as country borders are opened and travel restrictions are lifted.
We are looking for someone with a passion for uncovering patterns that will help grow our business. Your curiosity and ability to dig deep to construct the picture beneath the data will make you invaluable to our decision-making processes. You will inevitably be at the heart of our success. If you feel that this is you, please read on.
We are continuing to grow and want to expand our team to include an experienced, inquisitive and capable Commercial Analyst looking for a role with real impact on the organisation’s future.
The Commercial Analyst will report directly to and be supported by the Head of Commercial to identify, design and deliver accurate data that informs business decision making. The Commercial Analyst will be responsible for data, insights and models that help us to keep growing quickly.
This is a fantastic opportunity to join a rapidly growing business in a newly created role to develop and improve financial reporting for Alternative Airlines as it continues to succeed with its ambitious and innovative growth in a global travel market.
The role: the Commercial Analyst will work closely with the Head of Commercial providing data and financial analysis to aid decision making with a focus on supporting business growth.
Key Responsibility
- Provide analysis and insights for the leadership team
- Develop KPI dashboards for regular reporting
- Provide ad-hoc analysis and scenario modelling to support decision making for key areas of the business
- Provide support in analysing current and past trends in key performance areas with a view to monitoring performance, highlighting trends and identifying areas of improvement
- Support the Head of Commercial in assessing new business opportunities
- Variance analysis, understand variances and articulate drivers of change
- Competitor research and analysis
- Supporting all commercial analysis activities such as profitability and cost analysis
- Support and drive query resolution for any issues that arise within the data
- Focused on improving data quality to enhance reporting
- Supplier reconciliations and be a point of contact to resolve queries with key partners
- Post-performance reviews to measure the success of new initiatives and online tests
- Assist with the preparation of forecasts
- Highlight risks and opportunities
- Financial analysis for one-off projects
Candidate Specification
- A passion for data and continuous improvement
- Strong analytical skills with a high attention for detail
- Ability to interrogate and work with large sets of data
- Strong excel skills
- Great communication skills and confident working with stakeholders across the business including management
- Ability to work independently in a fast-paced environment
Why Work with Us
- Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first
- We understand the importance of having a good work life balance
- We challenge ourselves daily, and move at pace
- We try new things, make decisions on them quickly
- Modern office with free parking
- Flexible schedule (option for remote/part-remote working)
If you want to help us on our mission and the above job description and our values match your skills and experience then we urge you to apply for this role. We want great, entrepreneurial, enthusiastic, motivated people to join our team, and we look forward to hearing from you!
APPLY FOR THIS ROLE
Vacancy Finance Controller
Alternative Airlines is a fast growing flight search and booking platform. We have built a strong online presence, www.alternativeairlines.com, with an ultra-quick flight booking capability and an expanding, global customer base of delighted consumers. With a new customer-focused approach to a huge, well established market for air travel, the organisation has built a reputation for innovation, attention to detail and doing things differently. Alternative Airlines enjoyed a period of high growth with yearly growth rates of 86% from £2.9m to £19.0m from 2016 to 2019. Whilst demand for air travel is currently reduced on account of the circumstances, Alternative Airlines continues to grow driven by its strongly performing US business and is on track to generate £27m in 2021. We are targeting £100m revenue by 2024.
Alternative Airlines is experiencing an exciting stage of planned growth and now we need to expand our team to include a committed, collaborative and capable Finance Controller. She or He will be warmly welcomed from day one onto our decision-making management team.
This role will require you to show strategic, tactical and insightful leadership, particularly with respect to having a clear ability to develop a tight, high-performing team, fully capable of supporting our continued growth with timely and accurate accounts, whilst maintaining tight financial controls.
The role combines the traditional aspects of a financial controller with an important emphasis on the preparation of management accounts, budgeting, forecasting and cash flow management alongside financial and tax strategies. As Finance Controller, you will personally develop the Alternative Airlines Finance Team, from its current base of four people, keeping it in step with the carefully planned and significant growth targets. We are keen to discuss the role with candidates that have experience in building finance teams and working in start up and scale up organisations.
Alongside developing strong and mutually supportive relationships with everyone of our management team, you will need to have the ambition to both maintain the highest of professional standards, whilst communicating clearly with colleagues and stakeholders. This is a long-term career opportunity and an opportunity for you to enter into a high-tech environment, becoming a major part of the decision-making process and enjoy contributing to our continued success in this unique, diverse and engaging industry.
The Role
- Preparation of the monthly management accounts and yearly financial statements * Oversee cash flow management and managing accounts payable
- Provide leadership to manage and expand a four person financial function including development of effective financial functions and streamline process and operation
- Preparation and presentation of budgets and financial plans with cash flow projections
- Discussion and formulation of financial strategy, including taxation and risk management
- Leading Alternative Airlines’ discussions with banks, payment partners and suppliers
- Directing audit and compliance activities – reconciling balance sheets and liaising with auditors
- Account for a small number of intercompany transactions between the Group
- Implementing and maintaining performance measures and internal controls including FX risk
- Present financial reports to the Alternative Airlines Management Team
- Being responsible for payroll, VAT and HMRC processes
- Staying up to date with technological advances and accounting software to be used for financial purposes
Essential Skills
- Experience in technology and start up and scale up companies
- Experience in building out finance teams
- Strong technical accounting knowledge including Sage experience
- Proven ability to lead change and improve processes
- Creating statutory accounts
- Fully qualified accounting (ACA, ACCA and CIMA)
- Experience running annual audit
- Experience in multi-currency environment
- Cost analysis of bank and credit card charges
- Experience in travel or a high-volume, low-margin business preferable, but not essential
- Ability to develop, inspire and engage with colleagues and finance team members
Why Work with Us
- Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first
- We understand the importance of having a good work life balance
- We challenge ourselves daily, and move at pace
- We try new things, make decisions on them quickly
- Modern office with free parking
- Flexible schedule (option for remote/part-remote working)
If you want to help us on our mission and the above job description and our values match your skills and experience then we urge you to apply for this role. We want great, entrepreneurial, enthusiastic, motivated people to join our team, and we look forward to hearing from you!
APPLY FOR THIS ROLE
Vacancy Senior Finance Executive
Alternative Airlines is a fast growing flight search and booking platform. We have built a strong online presence, www.alternativeairlines.com, with an ultra-quick flight booking capability and an expanding, global customer base of delighted consumers. With a new customer-focused approach to a huge, well established market for air travel, the organisation has built a reputation for innovation, attention to detail and doing things differently. .
Alternative Airlines enjoyed a period of high growth with yearly growth rates of 86% from £2.9m to £19.0m from 2016 to 2019. Whilst demand for air travel is currently reduced on account of the circumstances, Alternative Airlines continues to grow driven by its strongly performing US business and is on track to generate £27m in 2021. We are targeting £100m revenue by 2024.
Due to our continuous growth, we have created another opportunity to join our growing finance department at Alternative Airlines, and we are now looking for a Senior Finance Executive to join the team.
The Senior Finance Executive role will focus on the preparation of data to enhance our analytical review of high volume, multi-currency sales transactions.
We need strong excel skills, a passion for improvement and change, and a dedication to finding the best way of working with ever increasing amounts of financial data. As we continue to innovate and establish new partnerships which allow us to reach new markets, your ideas will be key to working efficiently to accurately report our sales.
If you like working with data, enjoy creating new analysis and reporting, and you are interested in developing a finance business partnering role for the company, this could be a great role for you!
The Role
- Importing, downloading, and manipulating large volumes of multi-currency transactional data, from internal and external sources
- Collating a high level of daily, weekly, and monthly financial data for both sales and costs
- Assessing the quality of data received by the finance team to validate financial information from our payment partners and our internal reports
- Provide the source data tools for revenue analysis, reviewing and revising for growth and improvements
- Support the weekly revenue recognition process
- Test data from our portal reporting and from new payment partners
- Analyse data and reports to identify opportunities and areas for development
- Assist with the processing and posting of revenue and cost accounting entries
Essential Skills
- Part Qualified ACA / ACCA / CIMA
- Intermediate / Advanced Excel
- Experience of managing large data sets
- Strong analytical skills, able to identify trends and patterns
- Excellent attention to detail
- Ability to work in a fast-paced environment
- Self-motivated, with a positive attitude, and hands on approach to change
Why Work with Us
- Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first
- We understand the importance of having a good work life balance
- We challenge ourselves daily, and move at pace
- We try new things, make decisions on them quickly
- Modern office with free parking
- Flexible schedule (option for remote/part-remote working)
If you want to help us on our mission and the above job description and our values match your skills and experience then we urge you to apply for this role. We want great, entrepreneurial, enthusiastic, motivated people to join our team, and we look forward to hearing from you!
APPLY FOR THIS ROLE
VacancyConversion Rate Optimisation (CRO) Strategist
Alternative Airlines are looking for a Conversion Rate Optimisation Strategist to take on a newly created role. This is ideal for someone looking to take the next step in their career or looking to specialise in CRO. You'll be given the opportunity to manage the CRO strategy and push forward your ideas from conception to fruition.
Alternative Airlines is a fast growing flight search and booking platform. We have built a strong online presence, www.alternativeairlines.com, with an ultra-quick flight booking capability and an expanding, global customer base of delighted consumers. With a new customer-focused approach to a huge, well established market for air travel, the organisation has built a reputation for innovation, attention to detail and doing things differently. .
Alternative Airlines enjoyed a period of high growth with yearly growth rates of 86% from £2.9m to £19.0m from 2016 to 2019. Whilst demand for air travel is currently reduced on account of the circumstances, Alternative Airlines continues to grow driven by its strongly performing US business and is on track to generate £27m in 2021. We are targeting £100m revenue by 2024.
We are continuing to grow and want to expand our team to include an ambitious, inquisitive and capable Conversion Rate Optimisation Strategist looking for the next step in their career.
The CRO Strategist will join the UX Team and report directly to the UX Lead.
Working within the UX Team means you’ll be part of a much wider Tech Team that also includes engineering and product. Our Tech Team moves fast, is constantly testing, and strives to deliver changes frequently and efficiently - An ideal environment for iterative website optimisations.
You’ll be a self-starter who can identify, design and deliver changes to the website that have a positive impact on conversion rates and revenue.
You’ll be an expert in spotting areas for improvement from both detailed analytics and your experience in CRO. You’ll be a confident communicator with the ability to explain test results in a simple and effective manner and follow an evidence-based approach to website optimisation using quantitative and qualitative methods.
You’ll be joining a fast-paced environment and will be responsible for measuring and managing the day-to-day funnel performance of the end-to-end search and book journey. You’ll have the ability to test and make rapid changes across the website, booking journey, and post-booking experience.
This is a fantastic opportunity to join a rapidly growing business in a newly created role to develop and improve the Alternative Airlines experience as it continues to succeed with its ambitious and innovative growth in a global travel market.
The Role
- Identify conversion rate optimisation opportunities in the flight booking flow, including increasing the attachment rates of ancillary products
- Identify conversion rate optimisation
- Discover ways of improving post-booking retention
- Carry out data and funnel analysis to identify abandonments and exits in order to better understand and improve the key pain points for customers
- Manage split-tests including the hypothesis, design and results, and create development briefs to support the rollout of winning variants into BAU site functionality
- Provide insights to key stakeholders within the business
- Manage the day-to-day search and book funnel performance
- Work closely with the UX lead to ensure all changes meet our user experience and usability standards
- Work closely with the UI designer to ensure all changes are kept within our branding and style guidelines
- Collaborate with teams on larger products and give expert recommendations on conversion rate optimisation throughout the design phase
- Support the UX Lead in assessing new website developments and UX improvement opportunities
- Conduct competitor research and analysis to discover the latest trends
- Actively use a variety of tools such as heatmaps, surveys, screen recordings and Google Analytics to gather customer insights
- Work with the commercial team to measure the success of new initiatives and online tests
Essential Skills
- A self-starter who is keen to drive changes in a fast-paced environment
- Innovative and confident to experiment with new ideas
- Working knowledge of HTML/CSS to create simple A/B and multivariate tests
- Strong experience working with A/B testing tools such as Google Optimise
- Strong analytical skills with experience using data analysis tools such as Google Analytics and Hotjar
- Great communication skills and confident working with stakeholders across the business
- 2+ years working in a CRO role in an eCommerce environment
- Experience working in a business that has hi-value & perceived high-risk purchases (desired)
- Experience working with design tools such as Figma (desired)
- Experience working with a travel brand (desired)
Why Work with Us
- Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first
- We understand the importance of having a good work life balance
- We challenge ourselves daily, and move at pace
- We try new things, make decisions on them quickly
- Modern office with free parking
- Flexible schedule (option for remote working)
If you want to help us on our mission and the above job description and our values match your skills and experience then we urge you to apply for this role. We want great, entrepreneurial, enthusiastic, motivated people to join our team, and we look forward to hearing from you!
APPLY FOR THIS ROLE
Vacancy Systems Accountant
Alternative Airlines are looking for a Conversion Rate Optimisation Strategist to take on a newly created role. This is ideal for someone looking to take the next step in their career or looking to specialise in CRO. You'll be given the opportunity to manage the CRO strategy and push forward your ideas from conception to fruition.
Alternative Airlines is a fast growing flight search and booking platform. We have built a strong online presence, www.alternativeairlines.com, with an ultra-quick flight booking capability and an expanding, global customer base of delighted consumers. With a new customer-focused approach to a huge, well established market for air travel, the organisation has built a reputation for innovation, attention to detail and doing things differently.
Alternative Airlines enjoyed a period of high growth with yearly growth rates of 86% from £2.9m to £19.0m from 2016 to 2019. Whilst demand for air travel is currently reduced on account of the circumstances, Alternative Airlines continues to grow driven by its strongly performing US business and is on track to generate £27m in 2021. We are targeting £100m revenue by 2024.
Alternative Airlines is experiencing an exciting stage of planned growth and now we need to expand our team to include a Systems Accountant who is passionate about technology, finance, systems and reporting.
The Systems Accountant will work closely with our excellent in-house tech team to design and build new financial systems and structures for a high-volume and high-growth business and work closely with our growing Commercial Team. We’re looking for someone who is passionate about developing great financial technology in a fast-growing, ever-changing and ambitious company.
We see this role as being crucial to support our ambitious growth plans and you will take a lead in building and developing both the financial architecture, operational analytics and reporting. The Systems Accountant will report directly to the Head of Finance, whilst working closely with the tech, product and commercial heads of the business to drive improved performance to aid key strategic decisions.
The Role
- Developing and constantly improving financial systems and reporting
- Development of effective financial functions and streamline process and operations
- Document existing business processes accurately and clearly
- Clearly define business processes that can be demonstrated to deliver improvements
- Address process and system changes, considering cross functional impacts
- Define how process changes are to be implemented providing regular updates on timescales and milestone deliverables
- Drive the integration and implementation of new finance systems and reporting tools
- Manage the design and configuration of the internal booking system interface
- Lead on user acceptance testing across relevant functions
- Subject matter expert on all systems used in the finance team and payment gateway reporting capabilities
- Train and support the Finance team on new finance systems and processes
- Troubleshoot and resolve finance related system issues
- Collaborate with IT and Finance staff to meet business needs
Essential Skills
- Passionate about utilising technology to improve finance and financial reporting
- Demonstrable experience of leading a finance transformation project
- Strong interpersonal skills to drive user adoption and user training to support the transformation
- Create an environment that embraces digitalisation and automation
- Align IT with an ever-evolving business culture
- Excellent project management skills
- Continually review process and challenge the status quo
- Be the conduit between Finance and IT to enable continuous improvement
- Strong team player but the ability to work independently and use initiative
- Advanced IT software skills, including accounting software, Microsoft Office and BI applications
- Excellent written and verbal communication skills with ability to influence stakeholders
- Have experience in a high-growth, fast changing environment
- Detailed and methodical with a strong process orientation
- Use technical accounting knowledge to understand the impacts of any system or process changes
- Act as the process owner and subject matter expert
- Qualified Accountant (preferable)
Why Work with Us
- Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first
- We understand the importance of having a good work life balance
- We challenge ourselves daily, and move at pace
- We try new things, make decisions on them quickly
- Modern office with free parking
- Flexible schedule (option for remote/part-remote working)
If you want to help us on our mission and the above job description and our values match your skills and experience then we urge you to apply for this role. We want great, entrepreneurial, enthusiastic, motivated people to join our team, and we look forward to hearing from you!
APPLY FOR THIS ROLE
Vacancy Backend Developer
Alternative Airlines is a fast growing flight search and booking platform. We have built a strong online presence, www.alternativeairlines.com, with an ultra-quick flight booking capability and an expanding, global customer base of delighted consumers. With a new customer-focused approach to a huge, well established market for air travel, the organisation has built a reputation for innovation, attention to detail and doing things differently.
Alternative Airlines enjoyed a period of high growth with yearly growth rates of 86% from £2.9m to £19.0m from 2016 to 2019. Whilst demand for air travel is currently reduced on account of the circumstances, Alternative Airlines continues to grow driven by its strongly performing US business and is on track to generate £27m in 2021. We are targeting £100m revenue by 2024.
We are expanding the team and looking for someone with a passion for back-end development and making websites and applications that work well across multiple browsers and devices. The role will be focused on the back-end development of Alternative Airlines’ platform and projects. We are enjoying a period of high growth and have clear traffic goals from our current base of 300,000 monthly users to 500,000 by 2019 and 1 million by 2020.
Projects will include developing the platform of Alternative Airlines from an English-only site into a multi-language site attractive to our global customer base and API integrations to broaden the scope of Alternative Airlines' offering. Many of Alternative Airlines' back-end projects include integrating with new payment partners and direct API connections with airlines.
The role will have real responsibility and decision-making authority to control and develop the platform of Alternativeairlines.com. There will be an opportunity to work on front-end projects as well as part of a small, but expanding team.
Essential Skills
- To have a good understanding and experience of server side technologies such as PHP, apache, and Linux
- Experience working with MYSQL databases is essential
- Experience working with HTML, CSS and JavaScript
- Experience with building or consuming web services and APIs
- Understanding and experience using Git and Git workflows
- To be educated to degree level in a software / web development degree or similar is preferred
- Document existing business processes accurately and clearly
- Document existing business processes accurately and clearly
- Willingness to learn new techniques and skills
- Entrepreneurial
Why Work with Us
- Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first
- We understand the importance of having a good work life balance
- We challenge ourselves daily, and move at pace
- We try new things, make decisions on them quickly
- Modern office with free parking
- Flexible schedule (option for remote working)
If you want to help us on our mission and the above job description and our values match your skills and experience then we urge you to apply for this role. We want great, entrepreneurial, enthusiastic, motivated people to join our team, and we look forward to hearing from you!
APPLY FOR THIS ROLE
Vacancy Customer Service Executive
Alternative Airlines is a fast growing Online Travel Agent, and our ongoing mission is to empower anyone in the world to book a flight easily. Every booking and every customer counts to us!
To help us reach our mission we have built a strong online presence, www.alternativeairlines.com, with an ultra-quick flight booking capability and an expanding, global customer base of delighted consumers. With a renewed customer-focused approach to a huge, well-established market for air travel, the organisation has built a reputation for innovation, attention to detail and doing things differently.
We are in the amazing position. We are growing, and we are growing fast! Therefore this role is to join our expanding Customer Service team. So, if you have got Amadeus and customer service skills we would love to hear from you.
The Role
- Providing a high level of customer service, by answering calls, email
- Using our in house systems and Amadeus to process change
- Working hard to ensure a high level of customer satisfaction to retain customers
- Working to a rotating shift pattern
Essential Skills
- Confident telephone manner and strong writing skills
- Minimum of 1 years experience within the Travel industry is essential
- Passion for customer service and helping our customers regarding their bookings
- Highly organised, proactive, able to manage multiple priorities and meet deadlines
Why Work with Us
- Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first
- We understand the importance of having a good work life balance
- We are multiple small teams working together to reach our mission
- We challenge ourselves daily, and move at pace
- We try new things, make decisions on them quickly
- Modern office with free parking
If you want to help us on our mission and the above job description and our values match your skills and experience then we urge you to apply for this role. We want great, entrepreneurial, enthusiastic, motivated people to join our team, and we look forward to hearing from you!
APPLY FOR THIS ROLE
Vacancy Customer Service Team Leader
Alternative Airlines is a fast growing Online Travel Agent, and our ongoing mission is to empower anyone in the world to book a flight easily. Every booking and every customer counts to us!
To help us reach our mission we have built a strong online presence, www.alternativeairlines.com, with an ultra-quick flight booking capability and an expanding, global customer base of delighted consumers. With a renewed customer-focused approach to a huge, well-established market for air travel, the organisation has built a reputation for innovation, attention to detail and doing things differently.
We are in the amazing position. We are growing, and we are growing fast! Therefore this role is to join our expanding Customer Service team. So, if you have got Amadeus and customer service skills we would love to hear from you.
The Role
- Working alongside the Senior Customer Service Executive and Customer Service Manager to manage the teams workload on a daily basis
- Ensure workloads are prioritised throughout the day in all aspects of the CS role
- Providing feedback to management team on individual performance
- Looking for new ways to develop processes
- Ensure we are always providing the highest level of customer service
- Action on 1*/2*/3* reviews on Feefo and Trustpilot with the aim to get them removed, and follow through to ensure they don’t happen again
- Be an escalation point for the team for customer issues
- Suggest best practises for ways of working and rolling them out/i>
- Work alongside the other manager to build training plans for new starters
- Delivering training and support new starters on the transition from training to being on shift
- Provide coaching and feedback to team members
- Produce a daily workload roster to ensure all tasks are actioned on a daily basis
- Pulling regular stats on the workload and sharing with the management team, including call listening and QC of emails inline with the Team Incentive
Essential Skills
- Minimum of 1 years experience of working in a customer facing team
- Proven experience in managing fast moving workloads
- Expert knowledge of Amadeus GDS experience including ticketing and refunds
- Highly organised, proactive, able to manage multiple priorities and meet deadlines
- Passion for customer service and the airline industry
Why Work with Us
- Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first
- We understand the importance of having a good work life balance
- We are multiple small teams working together to reach our mission
- We challenge ourselves daily, and move at pace
- We try new things, make decisions on them quickly
- Modern office with free parking
If you want to help us on our mission and the above job description and our values match your skills and experience then we urge you to apply for this role. We want great, entrepreneurial, enthusiastic, motivated people to join our team, and we look forward to hearing from you!
APPLY FOR THIS ROLE
Vacancy Senior Customer Service Executive
Alternative Airlines is a fast growing Online Travel Agent, and our ongoing mission is to empower anyone in the world to book a flight easily. Every booking and every customer counts to us!
To help us reach our mission we have built a strong online presence, www.alternativeairlines.com, with an ultra-quick flight booking capability and an expanding, global customer base of delighted consumers. With a renewed customer-focused approach to a huge, well-established market for air travel, the organisation has built a reputation for innovation, attention to detail and doing things differently.
We are in the amazing position. We are growing, and we are growing fast! Therefore this role is to join our expanding Customer Service team as a Senior Customer Service Executive. So, if you have got Amadeus and customer service skills we would love to hear from you.
The Role
- Working alongside the Customer Services Team Leaders and Managers to manage the teams workload on a daily basis
- Re-prioritising the workload throughout the day to ensure team targets are exceeded
- Create urgency and work out priorities throughout the day
- Looking for new ways to develop processes
- Ensure we are always providing the highest level of customer service
- Action on 1*/2*/3* reviews on Trustpilot with the aim to get them removed
- Be an escalation point for the team for customer issues
- Champion new processes and ensure they are followed at all times
- Lead by example
Essential Skills
- Expert knowledge of Amadeus GDS experience including ticketing and refunds
- Minimum of 1 years experience within the Travel industry is essential
- Proven experience in managing fast moving workloads
- Confident telephone manner and strong writing skills
- Highly organised, proactive, able to manage multiple priorities and meet deadlines
- Passion for customer service and the airline industry
Why Work with Us
- Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first
- We understand the importance of having a good work life balance
- We are multiple small teams working together to reach our mission
- We challenge ourselves daily, and move at pace
- We try new things, make decisions on them quickly
- Modern office with free parking
If you want to help us on our mission and the above job description and our values match your skills and experience then we urge you to apply for this role. We want great, entrepreneurial, enthusiastic, motivated people to join our team, and we look forward to hearing from you!
APPLY FOR THIS ROLE
Vacancy Ticketing Executive
Alternative Airlines is a fast growing Online Travel Agent, and our ongoing mission is to empower anyone in the world to book a flight easily. Every booking and every customer counts to us!
To help us reach our mission we have built a strong online presence, www.alternativeairlines.com, with an ultra-quick flight booking capability and an expanding, global customer base of delighted consumers. With a renewed customer-focused approach to a huge, well-established market for air travel, the organisation has built a reputation for innovation, attention to detail and doing things differently.
What is happening now:
We are in the amazing position, that we are growing, and we are growing fast! Therefore this role is to join our expanding ticketing team. We are recruiting for 2 NEW people, so if you have got Amadeus and ticketing skills we would love to hear from you!
The Role
- Working across different systems to issue tickets on numerous airlines
- Following internal processes to confirm bookings
- Question and provide solutions to ticketing issues
- Processing refunds, cancellations and reissues
- Dealing with airline queues
- Follow internal processes on preventing fraudulent bookings
- Opportunity to work alongside our development team to simplify ticketing processes
- Support the customer service team with ticketing issues
Essential Skills
- Previous experience working in a ticketing team
- Amadeus GDS is essential
- Be able to multitask at a fast pace whilst maintaining a high level of attention to detail
- Highly organised, proactive, able to manage multiple priorities and meet deadlines
Why Work with Us
- Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first
- We understand the importance of having a good work life balance
- We are multiple small teams working together to reach our mission
- We challenge ourselves daily, and move at pace
- We try new things, make decisions on them quickly
- Modern office with free parking
Place of work: Horley, Surrey (walking distance of Gatwick Airport)
If you want to help us on our mission and the above job description and our values match your skills and experience then we urge you to apply for this role. We want great, entrepreneurial, enthusiastic, motivated people to join our team, and we look forward to hearing from you!
APPLY FOR THIS ROLE
Vacancy Digital Marketing Intern — Paid Internship
We’d like a Digital Marketing Intern to join our highly-creative Customer Acquisition & Marketing team. In the competitive space of travel, our team has to innovate and come up with clever and interesting ways to acquire new customers. If you have outside-the-box thinking, a passion for marketing and a hunger to learn, this role is for you.
This is a paid internship that will last for a maximum of 12 months. We’re keen to bring brilliant people into our company, so we will employ the candidate for a Junior Executive position if they perform to an excellent standard.
Our team predominantly works remotely. We will require you to come into the office for a minimum of 1–2 days a week, however, we are flexible.
The Role
- Creating high-quality landing pages and blogs for www.alternativeairlines.com
- Maintaining and optimising existing landing pages for SEO and organic search
- Working with other members of the team on marketing campaigns for product launches and partnerships
- Backlink and competitor analysis and keyword research
- Constant thought and input on ways to drive traffic to www.alternativeairlines.com
- Social media
- Expanding your knowledge of digital marketing channels (we have a strong focus on SEO and partnerships but create work for all channels)
- Develop and use knowledge of Google Analytics, Google Search Console and SEO tools to track and analyse traffic trends and performance
- You may also assist in creating email marketing campaigns, PPC ads, press releases and more!
- Our team moves quickly and loves exploring new ideas — so be prepared to try out new things
- Full training is provided
Essential Requirements
- A passion for digital marketing
- A bachelor's degree (or the equivalent) in digital marketing or a related subject
- An interest in learning and developing knowledge and skills
- You must love writing and creating content
- Ability to multitask and work well under pressure, with strong organisational and planning skills
- Strong interpersonal skills, with good verbal and written communication
- Self-starter and ability to work independently
- Creative and willing to generate ideas
Why Work with Us
- Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first
- We understand the importance of having a good work life balance
- We are multiple small teams working together to reach our mission
- We challenge ourselves daily, and move at pace
- We try new things, make decisions on them quickly
- Modern office with free parking
- Flexible schedule (with option of part-remote working)
If you want to help us on our mission and the above job description and our values match your skills and experience then we urge you to apply for this role. We want great, entrepreneurial, enthusiastic, motivated people to join our team, and we look forward to hearing from you!
To apply: click the apply button below and send across your CV AND an example of a written piece of work OR cover letter. The written piece of work can be from your studies or work that you created for a previous employer.
