Flying with AirAsia means you're entitled to have two carry-on bags (one cabin bag and one laptop bag). Each bag cannot exceed 7kg / 15lbs. The cabin bag has to be smaller or equal to 56 x 36 x 23cm (22 x 14 x 9in) in dimension and the laptop bag has to be smaller or equal to 40 x 30 x 10cm (15 x 12 x 4in) in dimension.

If you're flying with Air Asia, there is an allowance of 2 pieces of checked baggage per passenger - each bag must not exceed a weight of 20kg / 47lbs. Each bag must also not exceed the linear dimensions of 158cm / 62in.

The airline has leather seats with a 28-inch pitch and 16-17 inch width. Meals may come at a cost depending on the seat fare you select.

WIFI

Onboard WIFI is available on 56 of the airline's A320 fleet.

In-Flight Entertainment

In-Flight Entertainment (IFE) comes with a cost. You can either buy your IFE onboard or pre-book it. Pre-booking IFE costs MYR 59.00RM and purchasing onboard will cost MYR 69.00RM, subject to the daily exchange rate. You can also access AirAsia's IFE with their onboard WIFI.

AirAsia label these seats as "Hot Seat". They come with a 29-inch seat pitch and 16-17 inch seat width. Meals are provided onboard, you can also pre-book your meal up to 24 hours before your flight.

WIFI

Onboard WIFI is available on 56 of their A320 fleet.

In-Flight Entertainment

In-Flight Entertainment (IFE) comes with a cost. You can either buy your IFE onboard or pre-book it. Pre-booking IFE costs MYR 59.00RM and purchasing onboard will cost MYR 69.00RM, subject to the daily exchange rate. You can also access AirAsia's IFE with their onboard WIFI.

AirAsia offers inflight meals under its AirAsia Santan menu, with dishes inspired by Asian and international origins. This menu can be pre-ordered up to 24 hours before flying, to ensure that you get the option of your choice. The options vary depending on your flight, but generally include fragrant curries, sandwiches, pasta dishes and oriental rice and chicken dishes.

Please note that pre-ordered meals must be ordered 24 hours before flying. All pre-ordered meals will include a complimentary drink.

Snacks and selected hot meals can still be purchased in flight. The AirAsia in-flight menu for your flight can be viewed by on the airline's website.

If there is nothing on the pre-order menu that suits your dietary requirements, contact AirAsia directly to see if they can provide a special meal for you onboard.

If you pre-order a meal with AirAsia before travelling, there will be a complimentary drink included in the fare. In addition, there will be drinks available to purchase onboard in the in-flight service. On most flights, there is a selection of alcoholic beverages that will be available to purchase.

You can check in online via the AirAsia web check-in page. AirAsia web check-in opens 14 days before the scheduled flight departure time and closes one hour before. You can check in by entering the airport of departure, the booking number/reference and the last name of the person that the reservation was made under. Online check-in can also be completed via the AirAsia mobile app.

You can also check in at the airport of departure by presenting your travel documents to one of the agents at the AirAsia check-in desk.

On all international flights, airport check-in opens three hours before and closes one hour before the flight's scheduled departure time.

On all domestic flights, airport check-in opens two hours before scheduled flight departure time and closes one hour before on flights from Kuala Lumpur International Airport, 30 minutes before on all flights from Japan and 45 minutes before on flights from all other airports.

AirAsia offers AirAsia Asean Pass - a travel pass that allows you to book base fares at least 14 days or more before the departure date. The airline also offers BIG SHOT, a frequent flyer program to reward regular travellers. As a BIG SHOT, you get to earn BIG Points with every flight booking and in return, redeem more flights with those points. From September 2017, AirAsia has renovated to BIG points. Under the scheme, points are determined by how often you fly: the more you fly with AirAsia, the faster you will earn points, regardless of how much you spend on fares.

The four-status system moves from Red status - if you fly up to 13 AirAsia flights a year - to Gold and Platinum, and Black for if you fly over 50 times a year. Long-haul and Fly-Thru flights count as two short-haul flights, under the new calculation.