Really deserves a "satisfactory" rather than "good". The planes are excellent, the cabin crew OK, the food OK, and the entertainment poor. Also the ground crew boarding the flight from Bogota to London should make announcements in English as well as Spanish.

They could improve their communication as well as their web site for English speakers. On some flights it was impossible to understand a word on the com systems

It was very good but I was left unsure whether my receipt and invoice constituted a ticket so I was a bit worried what would happen when I reached the airport. I think the email should make it clearer for people who do not frequently book tickets on-line.

My flight was delayed by 5 hours from bogata to Panama - they took my details for compensation and yet I have not heard anything yet - upsetting service! Nobody could explain to me what was going on

I have already rated your company. I continue to rate bad. I was over charged $1,400.00 for my tickets that I purchased. I went to TACA/Avianca airlines to purchase 4 tickets to Nicaragua and it routed me to this Alternative Airlines which is located in the United Kingdom. I found all this out after the fact. No one in their right mind would purchase tickets through a different country and pay $300.00 more dollars per ticket. I clicked on your email after I was over charged to state my problem with the tickets and your email said Error not a valid email. So after speaking with TACA airlines they specifically told me I was over charged $300.00 per ticket. A very unhappy customer! I will never purchase on the computer. I will always callthe airlines directly as that is also what the TACA representative told me to do.

Luckily Avianca assisted us with our needs, and they were able to get everything corrected. I will make sure to never accidentally use Alternative Airlines again.

I had the worst experience in my life whit Alternative Airlines, an a company that I believe is a scam. Fortunately in USA have a very good protection for costumers to avoid this kind the robe.