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AirAsia Philippines has a different baggage policy for carry-on and checked baggage.
Each passenger is allowed one piece of cabin baggage, plus 1 laptop bag OR 1 handbag on-board. The main cabin baggage shall not exceed 56cm x 36cm x 23cm and must not weigh more than 7kg. The additional small bag must not exceed 40cm x 30cm x 10cm. All cabin bags must fit under the seat or in the overhead compartment.
Please don't pack any prohibited items in your carry-on baggage including liquids over 100ml. Any prohibited items will be removed and disposed of at airport security.
Business passengers: The airline's business package, called 'Premium Up' includes 40kg of checked luggage allowance.
Economy passengers: Checked baggage is not complimentary and will need to be purchased. This can be done during the Alternative Airlines booking process, or at the airport (additional fees will apply). More information can be found on our guide to adding bags to your flight booking. Quantities of checked baggage available online include:
Domestic flights – 15kg/ 20kg/ 25kg/ 30kg/ 40kg
International flights – 20kg/ 25kg/ 30kg/ 40kg
Flights to/from the United States - 1 piece (20kg), 2 pieces (20kg each)
Checked baggage must not exceed the following dimensions: 81cm (H) x 119cm (W) x 119 cm (D). Checked luggage must not weigh more than 32kg in weight.
AirAsia Philippines only has 2 cabin classes - Economy and Business.
Economy Class is the basic fare on AirAsia Philippines, providing all you need to enjoy your flight, with extras being available to purchase at an additional cost.
Baggage is usually included on AirAsia Philippines flights, which is usually 1 cabin baggage (fees apply for hold luggage), but make sure you check your allowance on your flight itinerary or e-ticket. In-flight entertainment, food, drinks and lounge access is all available for a additional fee.
Passengers can choose their seat when flying with AirAsia, to give them the preference of if they want an aisle seat with more leg room, or the window seat with great views and less disruption. Seat selection is available during the booking process.
There is currently no premium economy class on AirAsia flights, as passengers have the choice of flying in economy or in business for a flight which is truly luxurious.
Business Class in AirAsia is called ‘Premium Up’ or ‘Premium Flatbed’, and provides a luxurious and enjoyable flying experience. The experience is focused around the innovative premium flatbed, which is a fully lie-flat air seat.
'Premium Up' includes 40kg of checked luggage in the price of the ticket. Meals are also included on board, with a wide selection of dinners and snacks for you to enjoy in the clouds. Amenities such as pillow and duvet are available in business class. Passengers also have a swift airport experience, with a express check-in counter, priority boarding and baggage service. There is also access to the AirAsia Premium Red Lounge included in the ticket. Inflight entertainment is also included in this ticket.
Business class passengers enjoy a spacious seat with plenty of legroom and full recline into a flat-bed for passengers to enjoy a good nights sleep before arriving at their destination.
Access to the 'AirAsia Premium Red Lounge' is complimentary for Premium passengers departing from klia2. Services include VIP room, newspapers/magazines, food and beverages, showers, work stations, charging areas, air-con, and flight monitors.
This airline doesn’t currently have the facilities for first class. Instead, opt for Business class which provides a great premium flight experience.
As a low-cost airline, meals are optional but not included in the ticket price. For Economy passengers, fees will apply. Meal options will depend on the destination code of the flight, and are available to pre-book during the flight booking process, or by contacting our customer service team up to 24 hours before departure. The airline offers an assortment of meals, drinks and snacks for sale aboard all of their flights.
Vegetarian options are available to pre-order. However, there are no specific special meals that can be pre-ordered, such as Gluten-Free or Kosher etc. Passengers are welcome to bring their own snacks on-board.
AirAsia Philippines allows you to check in online before your flight departure time but you can also check in at the airport.
Passengers travelling with AirAsia Philippines can check-in online via the AirAsia web check-in page. Online check-in is available 14 days before the scheduled flight departure time and closes one day before. Online check-in can also be completed via the AirAsia mobile app.
Passengers can also check-in at their departure airport, by presenting their travel documents to one of the agents at the AirAsia check-in desk.
On all international flights, airport check-in opens three hours before and closes one hour before the scheduled departure time of the flight.
On all domestic flights, airport check-in opens two hours before the scheduled flight departure time and closes one hour before departure.
AirAsia Philippine's frequent flyer programme is called 'AirAsia BIG'.
AirAsia BIG is the airline's frequent flyer program, designed to reward our members for flying with AirAsia. There are 4 status in the programme (Red, Gold, Platinum and Black) and each offers members a wide range of rewards and privileges. To collect points, simply select 'AirAsia BIG' from the drop down options on the payment page, and add your membership number.
AirAsia Philippines, along with AirAsia, is not part of an airline alliance program.
Special service requests might include mobility assistance, flying with a special service animal, requesting an extra seat or flying with medical equipment.
Whatever your need, Alternative Airlines can help with your booking. Requests for special services can be made at the time of booking, by completing the special request form - we then pass this information on to the airline. Or, you can contact our customer service team - more information can be found here.
AirAsia Philippines flies to a number of domestic destinations within the Philippines as well as other destinations in Asia.
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WiFi is available on AirAsia flights - subject to route restrictions. Connect to the airline’s WiFi during the flight to choose the right plan for you.