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Your baggage allowance will depend on the cabin class you purchased at. the time of booking and the destination you're flying to/from.
Passengers flying on Vietnam Airlines are each permitted two items of carry-on luggage. The first of these items must not exceed 56 x 36 x 23cm, with the second not exceeding 40 x 30 x 15cm. The weight allowance for these items is determined by class flying.
Passengers in economy should not exceed 12kg for combined hand luggage weight.
In premium economy class, passengers are allowed no more than 18kg for these two items of hand baggage combined weight.
Business class passengers are allowed 18kg for the combined weight of these two items.
All items of checked luggage, regardless of the weight or travel class, must not exceed 158cm in combined linear dimensions (width + height + depth).
Passengers in economy and premium economy are permitted 23kg of checked luggage.
Business class passengers are allowed 32kg of checked luggage.
Vietnam Airlines offers Economy, Premium Economy and Business Class for its passengers.
Economy Class offers comfort and space for the budget traveller.
With real business class-style seats and refreshments, Vietnam Airlines' Economy facilities will make you feel rested.
A moist towel is provided at take-off. A cold meal is served on short flights which is made of a snack and meat cold-cuts, cheese and a bread roll. Fruit is also served with a beverage.
Breakfast is available for long-haul flights.
Tray tables fold in half to provide space if you are just wanting to enjoy a beverage. Controls are available at reach to change the lighting at your seat and for the in-flight entertainment. A range of movies and of modern and classic are available.
Economy Class seats vary depending on the aircraft travelling in, but most have a seat pitch of around 32inches with ample legroom and are adjustable or reclining. A footrest is provided in front of each seat and every seat is well padded for extra comfort.
Passengers can enjoy a more seamless flying experience with added luxuries of extra-comfort seats, additional amenities and premium food.
Passengers in premium economy get access to priority check-in, baggage drop-off, priority boarding, disembarking and baggage handling.
Premium economy passengers can enjoy an extensive menu containing world cuisine but also Vietnamese delicacies. These are coupled with complimentary soft drinks or premium spirits.
Depending on the aircraft flying, passengers can enjoy either 38 or 42 inches of seat pitch, with extra legroom and fully reclining seats. The seats also contain a personal 10.6 inch screen for the in-flight entertainment.
Business Class passengers have the chance to experience luxury both onboard and on the ground.
Members of the airline's frequent flyer program, Lotusmiles, can upgrade to gain access to the Business Class lounge. In Ho Chi Minh city, passengers can enjoy a wide range of local delicacies in a buffet-style setting at the airport's Lotus Lounge. Alongside comfortable seating and complimentary teas and coffees, you'll start your journey in style.
Passengers are treated to maximum comfort in the airline's reverse herringbone seats equipped with reading light, entertainment controls, seat adjustment controls and USB outlets. Pillows, blankets and slippers are also provided as well as a complimentary amenity kit.
Depending on the model of aircraft, passengers get a generous seat pitch of 45 inches, with 180 degree reclining seats and plenty legroom.
There is currently no first class option on Vietnam Airlines. Upgrade to Business Class for the premium flying experience.
Vietnam Airlines' collection of international hits, feature documentaries, television series, newscasts and children's programming is enough to keep you entertained onboard your flight. Depending on your aircraft, you can access in-flight entertainment through the screen built into the seat in front of you, on a cabin tablet, on your personal device or on an overhead screen.
Choose from documentaries, cartoons and sports entertainment and much more.
Find films in Vietnamese, English, French and much more. There's a film for every taste!
Vietnam Airlines offer its passengers a fast and secure WiFi network, to help passengers stay connected in the sky.
Passengers get the first 30 minutes free, and after that is charged by data and time, from $3USD to $30USD.
Passengers can access the wifi by connecting online and paying on the plane with a credit card.
Vietnam Airlines offers a number of food and drink options to its passengers. Meal options will vary depending on the cabin class you're flying in.
Vietnam Airlines provide all its passengers with a top-class cuisine service, which is inspired by culinary expert Luke Nguyen.
Economy passengers can enjoy meals inspired by Asian and International dishes which are healthy, fresh and authentic.
Premium Economy passengers can enjoy curated menus consisting of Vietnamese delicacies and popular world cuisine. For shorter flights, or for passengers who wish for a lighter meal, the airline offers passengers sandwiches and noodles.
Business-class passengers can enjoy Vietnamese-inspired meals such as Phở Bò, created using fresh ingredients. Additionally, passengers can choose meals inspired from the rest of the world, so there is truly something to suit everyone’s taste.
For passengers with special dietary needs, a special meal can be ordered for their Vietnam Airlines flight. This is available on flights where there is an in-flight dining service provided. All special meals must be pre-ordered and confirmed at least 24 hours before departure, apart from Kosher meals which must be ordered 72 hours before departure. The following is a list of available meals for pre-order:
Vegetarian Jain Meal
Vegetarian Lacto-Ovo Meal
Vegetarian Oriental Meal
Low Fat Meal
Low Salt Meal
Low Lactose Meal
Vegetarian Raw Meal
All Economy meals will be accompanied by complimentary hot and cold drinks. Premium Economy Passengers will also be able to choose from a range of hand-selected wines, and Business Class passengers will be able to enjoy a variety of wines, cocktails and spirits alongside non-alcoholic beverages on selected flights.
Vietnam Airlines offers check in online and at the airport. The times at which it opens and closes will vary depending on whether you're flying domestically or internationally.
Online check-in opens 24 hours before your flight departs and closes 60 minutes before your flight departs. To check-in online, please enter your flight details on the Vietnam Airlines online check-in page.
Vietnam Airlines airport check-in opens two hours before flight time and closes 40 minutes before flight time for domestic flights. Airport check-in for international flights opens three hours before flight time and closes 50 minutes before flight time on international routes.
Vietnam Airlines offer a frequent flyer programme called Lotusmiles. Passengers can accumulate points, or 'miles', which can be used for awards such as excess baggage, upgrades, seat selection or priority services.
Vietnam Airlines became a member of SkyTeam in June 2010, making it the first Southeast Asian carrier to have joined that alliance. SkyTeam team has grown massively over the years and is now the second-largest alliance in the world, second to the Star Alliance. As of March 2014, SkyTeam consists of 20 carriers, expanding across five continents. The alliance now flies to over 1,000 destinations in 178 countries, operating some 15,700 daily flights across a combined fleet of over 4,400 aircraft. The airline has also invested in a number of subsidiaries including airlines such as Cambodia Angkor Air, Vietnam Air Service Company and Jetstar Pacific Airlines. Vietnam Airlines additional subsidiaries include companies which carry out its maintenance and supply its catering.
If passengers need any type of special assistance, it is recommended that you contact the airline directly to arrange any services. It is usually best if you contact them as soon as you've booked, but often no later than 72 hours before flying.
Passengers who have any sort of disability can request assistance before travelling. From flying whilst deaf to wheelchair assistance, Vietnam Airlines will do its best to provide the necessary service for all passengers.
Passengers can request a service where staff travel with children who are travelling alone. For more information about this service, look at our guide here.
Vietnam Airlines flies to over 15 countries with scheduled and charter flights to nearly 50 destinations.
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