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Garuda Indonesia is the flag carrier of Indonesia, headquartered at Soekarno-Hatta International Airport in Jakarta, Indonesia.
Garuda Indonesia operates to many destinations including: Jakarta, Medan, Denpasar/Bali, Yogyakarta, Surabaya, Singapore, Bangkok, Guangzhou, Hong Kong, Seoul, Tokyo, Sydney, Melbourne, Perth and Amsterdam.
In December 2014, Garuda Indonesia was rated as a 5-star airline by the international airline review firm Skytrax.
Garuda Indonesia has codeshare agreements with airlines such as Aeroflot, All Nippon Airways, Ethiad Airways, Hainan Airlines, Jet Airways, Malaysia Airlines, Oman Air, Philippine Airlines, Qatar Airways, Singapore Airlines and Xiamen Airlines.
In 2014, Garuda Indonesia officially joined SkyTeam alliance with other airlines such as KLM, Air France, Delta Airlines, Aeroflot, China Airlines, Aeromexico and Saudia.
Garuda Indonesia launch merchandising on JD.ID
National flag carrier Garuda Indonesia has announced a new collaboration with e-commerce to launch a new service channel named "GarudaShop" that will be available on the platform's website. Following a signing ceremony on Tuesday at Soekarno-Hatta International Airport's Terminal 3, all Garuda passengers will be able to purchase the airline's merchandise and products through the GarudaShop in addition to during flights.
Garuda Indonesia president director Pahala N. Mansury said the cooperation was part of the carrier's efforts to expand its non-core flight business by increasing ancillary revenue, with a target of up to US$54 million this year. "It will also ease customers in purchasing Garuda's merchandise and products online. Holders of Garuda Indonesia-BNI and Garuda Indonesia-Citi Card credit cards will also be given a special program when they conduct transactions in the shop," he added in a statement. Among the products are travel-related items, watches, jewelries, perfumes, beauty products, gadgets, as well as merchandise for children. (kes)
6th February 2018
Garuda Indonesia and Thales announce partnership at Singapore Airshow
Garuda Indonesia, the country's flagship carrier plans to enhance its passenger experience with the Thales AVANT IFE system on board their 14 A33oneo aircraft. They hope that this will drive the airline's strategic positioning and attract more passengers as Indonesia foresees the increase of passenger growth to reach the double-digits.
The agreement is a first for Thales and Garuda Indonesia and paves the way for both industry leaders to collaborate and deliver ground-breaking innovations to the aviation sector. "We are excited to partner with Garuda Indonesia, the world class airline rich in service culture. As the carrier evolves digitally and implements the latest technologies to enhance the travel experience for passengers, Thales is pleased to work with Garuda and help accelerate their digital journey by delivering state-of-the art in-flight entertainment," said Erik-Jan Raatgerink, Country Director, Thales in Indonesia.
The new IFE system is based on an open Android platform, and will support multiple languages and host applications such as Interactive 3D Map, e-reader and more. The Avii handset, available for business class passengers, is a second-screen application platform that enables passengers to select, control and enhance their multimedia experience. Garuda Indonesia expects to take delivery of the A330neos in 2019.
6th December 2017
Garuda Indonesia to operate flights from Bali Wednesday night
Garuda Indonesia is scheduled to operate flights from Ngurah Rai International Airport in Denpasar, Bali, on Wednesday night, following the announcement of the airport’s reopening at 2:28 p.m. local time.
The airline has listed some flight numbers that are scheduled to depart from the airport, most of them catering to the Denpasar-Cengkareng (Soekarno-Hatta International Airport) route, such as GA 421, GA 413, GA 415 and GA 423. There is also GA 484, which serves the Denpasar-Labuan Bajo route and GA 349, which serves the Denpasar-Surabaya route. So far there is only one flight to Denpasar from Labuan Bajo, flight GA 7027.
Garuda Indonesia announced that they will operate Bali round-trip flights on Thursday as well.
“Garuda Indonesia’s flights from Denpasar, Bali, from tonight are our way to minimalize accumulation of passengers,” said Hengki Heriandono, vice president corporate secretary of Garuda Indonesia, in a press release. “Therefore, we encourage our passengers to check their schedules.”
23rd October 2017
Indonesian Airline Garuda Targets a Return to Profit in 2018
PT Garuda Indonesia is targeting a return to profit next year after a loss in 2017 as the flag carrier works to reduce expenses and operations improve.
The airline is predicting a profit of $75 million in the second half ending December but won’t be able to post a profit for the 12-month period following a larger loss in the first six months of the year, Chief Executive Officer Pahala Mansury said. Losses in the first half totaled $284 million, he said.
The Indonesian carrier is boosting aircraft utilization by reducing flight turnaround time and cutting expenses, steps that will help Garuda turn in a profit next year, Mansury said. The executive, who took the helm six months ago, said Garuda aims to bring down its cost per available seat kilometer to 5.5 cents to 6 cents, from 6.7 cents currently.
“We have been increasing the utilization rate of our aircraft and will continue to do so,” Mansury said in an interview in Jakarta on Oct. 18. “This will be the key factor to determine whether we are profitable in future and whether our financials improve.”
By comparison, cost per available seat kilometer across Singapore Airlines group, which includes budget carrier Scoot, was 6.83 Singapore cents (5 cents) in the latest fiscal quarter ended June, according to data compiled by Bloomberg.
Garuda is in discussions with planemakers to defer aircraft delivery, Mansury said, without giving specific details. In 2015, the carrier committed to 60 planes from Boeing valued at $10.9 billion at list prices and 30 aircraft from Airbus valued at $9.1 billion, before discounts that are customary in the industry for large orders.
The company is restructuring its low-cost carrier Citilink and converting debt in the unit to equity, the CEO said. In addition, Garuda plans to boost revenue from other aviation-related businesses such as aircraft maintenance and its hotel subsidiaries.
Mansury said Garuda is leveraging on Indonesia’s geographic position to get more overseas customers. Revenue from international flights expanded almost 15 percent in the first half from a year earlier, while the share from domestic travel fell.
Garuda shares gained as much as 1.8 percent to 334 rupiah on Monday, trimming its year-to-date drop to 1.2 percent. That compares with a 24 percent gain in the Bloomberg Asia Pacific Airlines Index in 2017.
Starting next month, the airline will fly non-stop to London from Jakarta after years of setbacks, allowing it to tap around 700,000 passengers who travel between Australia and the U.K. each year on the so-called “Kangaroo route.”
The group is targeting a net income margin of 1 percent to 2 percent in 2018, compared with 0.21 percent last year.
“Garuda Indonesia’s situation has improved,” Mansury said.
12th September 2017
Garuda Indonesia, Indonesia's flag carrier, is launching a new direct route between London Heathrow and Jakarta’s Soekarno-Hatta International Airport, Indonesia from 31 October
This will be the only non-stop return leg service available from Indonesia to London Heathrow.
The new Soekarno-Hatta to Heathrow direct flights are scheduled for every Tuesday, Thursday and Saturday, leaving Jakarta at 12:05pm and landing in London at 8pm.
This will be flown using a B777-300ER.
Boydike Kussudiarso, Garuda Indonesia's General Manager UK & Ireland stated, “the new service will mean that we can offer the only non-stop links between the UK and Indonesia, making us a desirable airline for business and leisure travellers alike travelling between the two countries.”
"Operating non-stop flights from Jakarta to London has been a significant goal of ours for many years, even more so since the new Terminal 3 at Jakarta’s Soekarno-Hatta International Airport – which opened just last year – became our home this May" Kussudiarso further said.
The service will run 3 x Weekly and will make Garuda Indonesia the only airline offering direct flights there and back.
Currently, the outbound route from Heathrow is direct but the return involves a stopover in Singapore.
Those flying from Jakarta to London currently still have to transit in Singapore.
5th September 2017
Garuda Indonesia makes changes in London and Amsterdam
Indonesian airline Garuda will changes its operations at Amsterdam Schiphol and London Heathrow this winter.
Premium seating is being drastically reduced on services departing Amsterdam as Garuda will now concentrate on volume. At the same time there will be fewer flights out of London Heathrow.
The changes take effect on October 29 which is the start of the winter timetable. In the case of London, Garuda will now operate two weekly flights as against three at present. Current schedules see Garuda’s B777-300ERs departing Heathrow every Tuesday, Saturday and Sunday.
Schedules now displayed on the carrier’s website show the Sunday flight axed.
Travellers wishing to travel London-Jakarta on a Sunday will be offered a connection with KLM to Amsterdam.
The news emerging from Amsterdam will be of equal concern to readers because Garuda has decided to cater more to economy than premium fare customers.
First class will be axed altogether from Amsterdam, and business class will be slimmed down.
The new two-class B777-300ER features 393 passengers in total comprising 26 in business and a whopping 367 in economy class.
By comparison Garuda’s three class B777-300ERs operating from London accommodate a maximum of 318 passengers with eight in first, 42 in business and 268 in economy class.
One good point is that Garuda will continue to adopt the spacious 3-3-3 layout in its economy cabins.
Garuda tells Luchtvaart that “The decision was made in view of the huge and increasing demand for economy tickets to Indonesia.”
According to Garuda, “This extra capacity means there are plenty of seats available in the high demand period around Christmas and New Year.”
For historical reasons Amsterdam has always been Garuda’s European HQ. The airline also flies more frequently from Holland than it does from the UK.
19th July 2017
Garuda Indonesia opens Jakarta - Banyuwangi route
National flag carrier Garuda Indonesia will launch a direct flight route from Jakarta to Banyuwangi starting August, following the news of NAM Air, a subsidiary of Sriwijaya Air, which opened a new route to Blimbingsari Airport in Banyuwangi on July 16. Garuda's new route is hoped to be able to increase the number of tourist visits to the eastern side of Java Island and make it easier for people who live around Banyuwangi such as Situbondo, Jember, Bondowoso and West Bali to travel to Jakarta. Banyuwangi itself is a booming market. According to the data by East Java Investment Coordinating Board (BKPM), Banyuwangi takes the third spot for investment realization in East Java.
11th July 2017
GARUDA INDONESIA AWARDED "WORLD'S BEST CABIN CREW" FOR THE FOURTH CONSECUTIVE YEAR
The national flag carrier, Garuda Indonesia awarded "The World's Best Cabin Crew" for fourth consecutive years from Skytrax, an independent London-based flight rating agency. The award as the world's best cabin crew is the fourth time received by Garuda Indonesia since 2014.
In addition to secured "World's Best Cabin Crew" for the fourth time, Garuda Indonesia also reclaim the ranks of "Top 10 Global Airlines"
The awarding session was witnessed by the Indonesian Ambassador to France Hotmangaradja Pandjaitan, Services Director of Garuda Indonesia Nicodemus P. Lampe and Finance Director of Garuda Indonesia Helmi Imam Satriyono.
President Director of Garuda Indonesia, Pahala N. Mansury said that the "World Best Cabin Crew" award, is a remarkable milestone for the airline, and Garuda Indonesia proudly presents the achievement for the beloved nation, Indonesia.
"Our dedication to continuesly give you the highest level of service has brought us to win "The World's Best Cabin Crew" for four times in a row. Thank you for trusting your journey with Garuda Indonesia" added Pahala. Being awarded "The World’s Best Cabin Staff 2017" is certainly an honour for all of Garuda’s dedicated employees – and in particular our cabin crews, who have committed themselves wholeheartedly to the advancement of Garuda Indonesia and have embraced the challenge together to achieve a level of "Service of Excellence”. I believe that this award will serve as further inspiration for Garuda and its employees to remain committed and even improve further, while it will also mark another milestone as a firm recognition of the sustained development which we have continued to make over the recent years, not only in terms of services, but also throughout all aspects of our company” added Pahala.
The recognition of Garuda Indonesia as "The World's Best Cabin Crew 2017" is based on the assessment through the "Customer Satisfaction Survey" conducted by Skytrax globally involving more than 18 million passengers. The survey was conducted on more than 245 international airlines, and held annually by measuring 41 major aspects related to products and services provided by airlines.
Skytrax CEO Edward Plaisted said the "World's Best Cabin Crew" award is one of the most prestigious honors in the world of aviation. To have secured this award for four consecutive years is remarkable and unprecedented and the staff and management of Garuda should be enormously proud of this achievement. The Garuda Indonesia cabin crew deliver hospitality and efficiency at the highest level".
In addition to winning "World's Best Cabin Crew" for the fourth time, at the same event Garuda Indonesia also re-entered the ranks of "Top 10 Global Airlines". Garuda Indonesia is ranked 10th among other airlines, including Qatar Airways, Singapore Airlines, ANA All Nippon Airways, Emirates, Cathay Pacific, Eva Air, Lufthansa, Etihad Airways and Hainan Airlines.
"In line with the company's strategy through the" 5 Quick Wins Priority ", Garuda Indonesia will continuously focus on service enhancement programs. Through our distinctive service concept Garuda Indonesia Experience which highlights Indonesia’s warm hospitality and rich diverse culture and combined with platform enhancement in digital services, we are optimistic that Garuda Indonesia will be more developed and developed in the future " said Pahala.
As Garuda Indonesia carries out its business development program and continuous service enhancements, the airline’s performance is increasingly being recognized at international level. In February 2016, Garuda Indonesia was announced as “Five Star Airline” by Skytrax for the second consecutive year. Perviously, Garuda Indonesia was awarded "The World's Best Regional Airline" at the Farnborough International Airshow 2012 and “The World’s Best Economy Class” by Skytrax during the Paris Aishow 2013. Garuda Indonesia is now also included in the list of “The World’s Top 10 Airlines” by Skytrax.
Since 2014, Garuda Indonesia has officially become part of SkyTeam's global alliance, a global airline alliance with 20 member airlines offering a global network of more than 17,343 flights per day to 1,062 destinations in 177 countries.
12th April 2017
Garuda Indonesia has been included in TripAdvisor's Top 10 Airlines List, based on the quality and auntity of airline reviews and ratings submitted by travelers worldwide over the last year. The Indonesian airline came in at number 10.
London - Bali
Amsterdam - Sorong
Lombok - Jakarta
Singapore - Bangkok
Jakarta - Hang Nadim
Pekanbaru - Yogyakarta
SkyTeam Alliance is a leading global airline network, with 20 member airlines. SkyTeam alliance was founded in 2000 and now consists of member airlines such as Aerolineas Argentinas, AeroMexico, Air Europa, China Southern, Alitalia, China Airlines, Delta, Garuda Indonesia, Kenya Airways, KLM and others. SkyTeam Alliance network has nearly 16,323 daily flights, with 1,052 destinations in 177 countries.