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Garuda Indonesia is the flag carrier of Indonesia, headquartered at Soekarno-Hatta International Airport in Jakarta, Indonesia.
Garuda Indonesia operates to many destinations including: Jakarta, Medan, Denpasar/Bali, Yogyakarta, Surabaya, Singapore, Bangkok, Guangzhou, Hong Kong, Seoul, Tokyo, Sydney, Melbourne, Perth and Amsterdam.
In December 2014, Garuda Indonesia was rated as a 5-star airline by the international airline review firm Skytrax.
Garuda Indonesia has codeshare agreements with airlines such as Aeroflot, All Nippon Airways, Etihad Airways, Hainan Airlines, Jet Airways, Malaysia Airlines, Oman Air, Philippine Airlines, Qatar Airways, Singapore Airlines and Xiamen Airlines.
In 2014, Garuda Indonesia officially joined SkyTeam alliance with other airlines such as KLM, Air France, Delta Airlines, Aeroflot, China Airlines, Aeromexico and Saudia.
News
18th June 2018
Garuda Indonesia given permission to fly in Europe
Garuda Indonesia has been removed from Europe's list of banned airlines — along with other Indonesian airlines — as the EU put in place a new system that will evaluate which aircraft are deemed safe enough to fly within and throughout Europe. The new system is being run by Eurocontrol, which is an air traffic control company that cover 41 member and two comprehensive agreement states.
Garuda Indonesia was granted access to fly in Europe after the whole of Indonesia passed an International Civil Aviation Organisation audit which saw Garuda Indonesia, along with two other Indonesian airlines, being given a seven-star safety rating. Garuda Indonesia has been banned from flying in Europe since 2007, when all Indonesian airlines were deemed unsafe to fly in the continent. However, after Garuda Indonesia's extremely high safety rating, the EU air travel executives can see no reason why the airline shouldn't be able to fly in European airspace.
4th June 2018
Garuda Indonesia employees will no longer strike
After some internal conflict between management and employees of Garuda Indonesia, it appeared as if employees of the airlines — including pilot and cabin crew — were going to go on strike. However, according to Luhut Pandjaitan, the Coordinating Maritime Affairs Minister of Indonesia, there will no longer be a strike. Luhut Pandjaitan claims that those involved with the airline have met to settle their issues and that regularly scheduled services will continue as normal. Luhut has played a role in getting Garuda Indonesia and its employees to get back on track, he reportedly told the airline to prioritise resolving their issues to ensure that customers do not suffer from their actions.
Luhut Pandjiatan stated that he was confident that as long as Garuda Indonesian employees felt as if management were listening to their frustrations, there would be no strike. He stated that those involved have now met, management has listened to Garuda Indonesia staff and the strike will not happen.
31st May 2018
Garuda Indonesia to add over 64,00 seats for Eid Holiday
Garuda Indonesia are planning to add 64,100 seats for Eid Holiday, according to Corporate Secretary of Garuda Indonesia, Hengki Heriandono. The additional seats are to be part of an extra 288 flights that Garuda Indonesia will operate between 8th June and 24th June 2018.
Heriandono said that they have already received permission from authorities and they look to operate most flights out of Jakarta to a number of domestic destinations. For international flights, Garuda Indonesia plan to fly additional routes to Hong Kong, Singapore, and Kuala Lumpur. He added that passengers tend to book their flights for Eid close ahead of Eid Day as they first need to get their religious holiday allowance approved.
25th May 2018
Garuda Indonesia bring out 'Eco Basic' airline ticket
Garuda Indonesia are to start selling a new low-budget airline class ticket named 'Eco Basic'. The Eco Basic ticket is said to offer the lowest fares on Garuda Indonesia flights, only slightly above the lower limit price rate that was set by the Ministry of Transportation. Garuda Indonesia Service Director, Nicodemus P. Lampe, has said that there wil only be 12 Eco Basic seats avaliable per flight with the airline.
With 44 different services avaliable for passengers to book an Eco Basic class ticket with, passengers will be able to buy Eco Basic tickets with Garuda Indonesia starting Monday 28th May 2018.
21st May 2018
Garuda Indonesia and subsidary airline place top three for most punctual airlines in Southeast Asia
Garuda Indonesia and its low-cost subsidary, Scoot, both placed top three in the Official Airlines Guide's list of most punctual airlines for April 2018. Citilink earned the top spot, placing first. The airline was on time for 89.02% of their flights last month, beating second placed airline, Scoot, who scored 85.4%. Citilink operated a total of 8,590 fights last month.
Garuda Indonesia placed third, with 85.1% of their flights arriving on time, with no delays.
10th May 2018
Garuda Indonesia launch new route between Mumbai and Bali
Garuda Indonesia will launch a direct flight that will fly between Chhatrapati Shivaji International Airport (BOM), Mumbai, and Ngurah Rai International Airport (DPS), Bali. The service will operate with the Airbus A300-200 aircraft and is expected to take 7 hours and 35 minutes.
This service is the first non-stop flight between Mumbai and Bali. Garuda Indonesia CEO stated that the addition of a direct route will hopefully attract Indians to Bali, plus it will make great connections to Lombok, Jogjakarta, and Labuan Bajo.
21st April 2018
Garuda Indonesia celebrate Katrini Day with all-female flight
Flight GA 204, a service from Jakarta to Yogyakarta, took flight today with a team made up from entirely female employees. Everyone from the pilot to the ground and cabin crew were female, an idea that Garuda Indonesia came up with to celebrate Katrini Day — an Indonesian holiday on 21st April that celebrates the birth of pioneer and national heroine, Raden Ajeng Katrini.
The flight was captained by Geruda Indonesia's first ever female pilot, Ida Fiqriah, who is one of twenty-nine female pilots currently employed by the airline. In total, the company has over 4,500 female employees across all areas, however, this was the first time in the carrier's history that a service was ran by an all-female team. Domestic Marketing Director, Nina Sulistyowatti indicated that this will be a regular event going forward, running every year on Katrini Day.
20th March 2018
Garuda Indonesia launches Denpasar-Mumbai route
Garuda Indonesia will commence operations for a Denpasar, Bali, Indonesia-Mumbai, India passenger service from April 24. The frequency will initially be twice-weekly (Monday and Thursday) before being increased to thrice-weekly in May. Flight GA814 will leave Denpasar at 15.40, arriving in Mumbai at 20.25. On the return GA 815 will leave Mumbai at 21.50 to arrive in Denpasar at 07.55 the next morning. The route will be served using Airbus 330-200. There will be 36 business class seats and 186 economy seats available for purchace. This will take Garuda Indonesia's services to six flights to Mumbai, from Jakarta and Bali.
20th March 2018
Garuda Indonesia continues to fly high
As the Haj season fast approaches, Garuda Indonesia, the flag carrier of the country which has the largest Muslim population in the world, is all set to provide the best in-flight and highly efficient ground services to some 170,00 Indonesian pilgrims who will perform Haj this year. In an interview with the Saudi Gazette, Denni Karnabi Ibrahim, said during his first day in office as the newly appointed Garuda Indonesia General Manager in the Kingdom of Saudi Arabia, Middle East and Africa region, that he is planning to extend Garuda network from Saudi Arabia to beyond Jakarta covering Garuda Int’l network. Garuda is currently flying direct to Jakarta, Medan, Ujung Pandang, Balikpapan, Surabaya and Solo City from Jeddah and Madinah.
Garuda Indonesia will be targeting outbound tourism from Saudi Arabia to Indonesia as Garuda is directly flying to multiple destinations in Indonesia as part of its MEA expansion plan. Garuda will explore possibilities to operate direct flight from Riyadh to Jakarta, the new general manager added. Garuda aims to provide its passengers with the best in-flight experience with Indonesian hospitality with the youngest fleet in the sky. Saudi Arabia and GCC are core of the airline's future plan to further expand its network globally, he remarked. And like the proverbial saying "the proof of the pudding is in the eating", Garuda Indonesia showed that it has passed a series of litmus tests that comfortably earned the national carrier of Indonesia a rightful place in the sun, so to speak. Indonesia's largest airline accounted for 44 percent of domestic flights, up from 39 percent a year ago. Its international flights also captured 28 percent of the market, increasing from 21 percent a year earlier.
19th February 2018
Garuda Indonesia launch merchandising on JD.ID
National flag carrier Garuda Indonesia has announced a new collaboration with e-commerce to launch a new service channel named "GarudaShop" that will be available on the platform's website. Following a signing ceremony on Tuesday at Soekarno-Hatta International Airport's Terminal 3, all Garuda passengers will be able to purchase the airline's merchandise and products through the GarudaShop in addition to during flights.
Garuda Indonesia president director Pahala N. Mansury said the cooperation was part of the carrier's efforts to expand its non-core flight business by increasing ancillary revenue, with a target of up to US$54 million this year. "It will also ease customers in purchasing Garuda's merchandise and products online. Holders of Garuda Indonesia-BNI and Garuda Indonesia-Citi Card credit cards will also be given a special program when they conduct transactions in the shop," he added in a statement. Among the products are travel-related items, watches, jewelries, perfumes, beauty products, gadgets, as well as merchandise for children. (kes)
6th February 2018
Garuda Indonesia and Thales announce partnership at Singapore Airshow
Garuda Indonesia, the country's flagship carrier plans to enhance its passenger experience with the Thales AVANT IFE system on board their 14 A33oneo aircraft. They hope that this will drive the airline's strategic positioning and attract more passengers as Indonesia foresees the increase of passenger growth to reach the double-digits.
The agreement is a first for Thales and Garuda Indonesia and paves the way for both industry leaders to collaborate and deliver ground-breaking innovations to the aviation sector. "We are excited to partner with Garuda Indonesia, the world class airline rich in service culture. As the carrier evolves digitally and implements the latest technologies to enhance the travel experience for passengers, Thales is pleased to work with Garuda and help accelerate their digital journey by delivering state-of-the art in-flight entertainment," said Erik-Jan Raatgerink, Country Director, Thales in Indonesia.
The new IFE system is based on an open Android platform, and will support multiple languages and host applications such as Interactive 3D Map, e-reader and more. The Avii handset, available for business class passengers, is a second-screen application platform that enables passengers to select, control and enhance their multimedia experience. Garuda Indonesia expects to take delivery of the A330neos in 2019.
6th December 2017
Garuda Indonesia to operate flights from Bali Wednesday night
Garuda Indonesia is scheduled to operate flights from Ngurah Rai International Airport in Denpasar, Bali, on Wednesday night, following the announcement of the airport’s reopening at 2:28 p.m. local time.
The airline has listed some flight numbers that are scheduled to depart from the airport, most of them catering to the Denpasar-Cengkareng (Soekarno-Hatta International Airport) route, such as GA 421, GA 413, GA 415 and GA 423. There is also GA 484, which serves the Denpasar-Labuan Bajo route and GA 349, which serves the Denpasar-Surabaya route. So far there is only one flight to Denpasar from Labuan Bajo, flight GA 7027.
Garuda Indonesia announced that they will operate Bali round-trip flights on Thursday as well.
“Garuda Indonesia’s flights from Denpasar, Bali, from tonight are our way to minimalize accumulation of passengers,” said Hengki Heriandono, vice president corporate secretary of Garuda Indonesia, in a press release. “Therefore, we encourage our passengers to check their schedules.”
23rd October 2017
Indonesian Airline Garuda Targets a Return to Profit in 2018
PT Garuda Indonesia is targeting a return to profit next year after a loss in 2017 as the flag carrier works to reduce expenses and operations improve.
The airline is predicting a profit of $75 million in the second half ending December but won’t be able to post a profit for the 12-month period following a larger loss in the first six months of the year, Chief Executive Officer Pahala Mansury said. Losses in the first half totaled $284 million, he said.
The Indonesian carrier is boosting aircraft utilization by reducing flight turnaround time and cutting expenses, steps that will help Garuda turn in a profit next year, Mansury said. The executive, who took the helm six months ago, said Garuda aims to bring down its cost per available seat kilometer to 5.5 cents to 6 cents, from 6.7 cents currently.
“We have been increasing the utilization rate of our aircraft and will continue to do so,” Mansury said in an interview in Jakarta on Oct. 18. “This will be the key factor to determine whether we are profitable in future and whether our financials improve.”
By comparison, cost per available seat kilometer across Singapore Airlines group, which includes budget carrier Scoot, was 6.83 Singapore cents (5 cents) in the latest fiscal quarter ended June, according to data compiled by Bloomberg.
Garuda is in discussions with planemakers to defer aircraft delivery, Mansury said, without giving specific details. In 2015, the carrier committed to 60 planes from Boeing valued at $10.9 billion at list prices and 30 aircraft from Airbus valued at $9.1 billion, before discounts that are customary in the industry for large orders.
The company is restructuring its low-cost carrier Citilink and converting debt in the unit to equity, the CEO said. In addition, Garuda plans to boost revenue from other aviation-related businesses such as aircraft maintenance and its hotel subsidiaries.
Mansury said Garuda is leveraging on Indonesia’s geographic position to get more overseas customers. Revenue from international flights expanded almost 15 percent in the first half from a year earlier, while the share from domestic travel fell.
Garuda shares gained as much as 1.8 percent to 334 rupiah on Monday, trimming its year-to-date drop to 1.2 percent. That compares with a 24 percent gain in the Bloomberg Asia Pacific Airlines Index in 2017.
Starting next month, the airline will fly non-stop to London from Jakarta after years of setbacks, allowing it to tap around 700,000 passengers who travel between Australia and the U.K. each year on the so-called “Kangaroo route.”
The group is targeting a net income margin of 1 percent to 2 percent in 2018, compared with 0.21 percent last year.
“Garuda Indonesia’s situation has improved,” Mansury said.
12th September 2017
Garuda Indonesia, Indonesia's flag carrier, is launching a new direct route between London Heathrow and Jakarta’s Soekarno-Hatta International Airport, Indonesia from 31 October
This will be the only non-stop return leg service available from Indonesia to London Heathrow.
The new Soekarno-Hatta to Heathrow direct flights are scheduled for every Tuesday, Thursday and Saturday, leaving Jakarta at 12:05pm and landing in London at 8pm.
This will be flown using a B777-300ER.
Boydike Kussudiarso, Garuda Indonesia's General Manager UK & Ireland stated, “the new service will mean that we can offer the only non-stop links between the UK and Indonesia, making us a desirable airline for business and leisure travellers alike travelling between the two countries.”
"Operating non-stop flights from Jakarta to London has been a significant goal of ours for many years, even more so since the new Terminal 3 at Jakarta’s Soekarno-Hatta International Airport – which opened just last year – became our home this May" Kussudiarso further said.
The service will run 3 x Weekly and will make Garuda Indonesia the only airline offering direct flights there and back.
Currently, the outbound route from Heathrow is direct but the return involves a stopover in Singapore.
Those flying from Jakarta to London currently still have to transit in Singapore.
5th September 2017
Garuda Indonesia makes changes in London and Amsterdam
Indonesian airline Garuda will changes its operations at Amsterdam Schiphol and London Heathrow this winter.
Premium seating is being drastically reduced on services departing Amsterdam as Garuda will now concentrate on volume. At the same time there will be fewer flights out of London Heathrow.
The changes take effect on October 29 which is the start of the winter timetable. In the case of London, Garuda will now operate two weekly flights as against three at present. Current schedules see Garuda’s B777-300ERs departing Heathrow every Tuesday, Saturday and Sunday.
Schedules now displayed on the carrier’s website show the Sunday flight axed.
Travellers wishing to travel London-Jakarta on a Sunday will be offered a connection with KLM to Amsterdam.
The news emerging from Amsterdam will be of equal concern to readers because Garuda has decided to cater more to economy than premium fare customers.
First class will be axed altogether from Amsterdam, and business class will be slimmed down.
The new two-class B777-300ER features 393 passengers in total comprising 26 in business and a whopping 367 in economy class.
By comparison Garuda’s three class B777-300ERs operating from London accommodate a maximum of 318 passengers with eight in first, 42 in business and 268 in economy class.
One good point is that Garuda will continue to adopt the spacious 3-3-3 layout in its economy cabins.
Garuda tells Luchtvaart that “The decision was made in view of the huge and increasing demand for economy tickets to Indonesia.”
According to Garuda, “This extra capacity means there are plenty of seats available in the high demand period around Christmas and New Year.”
For historical reasons Amsterdam has always been Garuda’s European HQ. The airline also flies more frequently from Holland than it does from the UK.
19th July 2017
Garuda Indonesia opens Jakarta - Banyuwangi route
National flag carrier Garuda Indonesia will launch a direct flight route from Jakarta to Banyuwangi starting August, following the news of NAM Air, a subsidiary of Sriwijaya Air, which opened a new route to Blimbingsari Airport in Banyuwangi on July 16. Garuda's new route is hoped to be able to increase the number of tourist visits to the eastern side of Java Island and make it easier for people who live around Banyuwangi such as Situbondo, Jember, Bondowoso and West Bali to travel to Jakarta. Banyuwangi itself is a booming market. According to the data by East Java Investment Coordinating Board (BKPM), Banyuwangi takes the third spot for investment realization in East Java.
11th July 2017
GARUDA INDONESIA AWARDED "WORLD'S BEST CABIN CREW" FOR THE FOURTH CONSECUTIVE YEAR
The national flag carrier, Garuda Indonesia awarded "The World's Best Cabin Crew" for fourth consecutive years from Skytrax, an independent London-based flight rating agency. The award as the world's best cabin crew is the fourth time received by Garuda Indonesia since 2014.
In addition to secured "World's Best Cabin Crew" for the fourth time, Garuda Indonesia also reclaim the ranks of "Top 10 Global Airlines"
The awarding session was witnessed by the Indonesian Ambassador to France Hotmangaradja Pandjaitan, Services Director of Garuda Indonesia Nicodemus P. Lampe and Finance Director of Garuda Indonesia Helmi Imam Satriyono.
President Director of Garuda Indonesia, Pahala N. Mansury said that the "World Best Cabin Crew" award, is a remarkable milestone for the airline, and Garuda Indonesia proudly presents the achievement for the beloved nation, Indonesia.
"Our dedication to continuesly give you the highest level of service has brought us to win "The World's Best Cabin Crew" for four times in a row. Thank you for trusting your journey with Garuda Indonesia" added Pahala. Being awarded "The World’s Best Cabin Staff 2017" is certainly an honour for all of Garuda’s dedicated employees – and in particular our cabin crews, who have committed themselves wholeheartedly to the advancement of Garuda Indonesia and have embraced the challenge together to achieve a level of "Service of Excellence”. I believe that this award will serve as further inspiration for Garuda and its employees to remain committed and even improve further, while it will also mark another milestone as a firm recognition of the sustained development which we have continued to make over the recent years, not only in terms of services, but also throughout all aspects of our company” added Pahala.
The recognition of Garuda Indonesia as "The World's Best Cabin Crew 2017" is based on the assessment through the "Customer Satisfaction Survey" conducted by Skytrax globally involving more than 18 million passengers. The survey was conducted on more than 245 international airlines, and held annually by measuring 41 major aspects related to products and services provided by airlines.
Skytrax CEO Edward Plaisted said the "World's Best Cabin Crew" award is one of the most prestigious honors in the world of aviation. To have secured this award for four consecutive years is remarkable and unprecedented and the staff and management of Garuda should be enormously proud of this achievement. The Garuda Indonesia cabin crew deliver hospitality and efficiency at the highest level".
In addition to winning "World's Best Cabin Crew" for the fourth time, at the same event Garuda Indonesia also re-entered the ranks of "Top 10 Global Airlines". Garuda Indonesia is ranked 10th among other airlines, including Qatar Airways, Singapore Airlines, ANA All Nippon Airways, Emirates, Cathay Pacific, Eva Air, Lufthansa, Etihad Airways and Hainan Airlines.
"In line with the company's strategy through the" 5 Quick Wins Priority ", Garuda Indonesia will continuously focus on service enhancement programs. Through our distinctive service concept Garuda Indonesia Experience which highlights Indonesia’s warm hospitality and rich diverse culture and combined with platform enhancement in digital services, we are optimistic that Garuda Indonesia will be more developed and developed in the future " said Pahala.
As Garuda Indonesia carries out its business development program and continuous service enhancements, the airline’s performance is increasingly being recognized at international level. In February 2016, Garuda Indonesia was announced as “Five Star Airline” by Skytrax for the second consecutive year. Perviously, Garuda Indonesia was awarded "The World's Best Regional Airline" at the Farnborough International Airshow 2012 and “The World’s Best Economy Class” by Skytrax during the Paris Aishow 2013. Garuda Indonesia is now also included in the list of “The World’s Top 10 Airlines” by Skytrax.
Since 2014, Garuda Indonesia has officially become part of SkyTeam's global alliance, a global airline alliance with 20 member airlines offering a global network of more than 17,343 flights per day to 1,062 destinations in 177 countries.
12th April 2017
Garuda Indonesia has been included in TripAdvisor's Top 10 Airlines List, based on the quality and auntity of airline reviews and ratings submitted by travelers worldwide over the last year. The Indonesian airline came in at number 10.
Route Map
Popular Routes
London - Bali
Amsterdam - Sorong
Lombok - Jakarta
Singapore - Bangkok
Jakarta - Hang Nadim
Pekanbaru - Yogyakarta
SkyTeam Alliance is a leading global airline network, with 20 member airlines. SkyTeam alliance was founded in 2000 and now consists of member airlines such as Aerolineas Argentinas, AeroMexico, Air Europa, China Southern, Alitalia, China Airlines, Delta, Garuda Indonesia, Kenya Airways, KLM and others. SkyTeam Alliance network has nearly 16,323 daily flights, with 1,052 destinations in 177 countries.
Award winning airline, Garuda is reacting to the need for Jakarta's main international airport to protect its runway structure by reducing the number of services it will operate non-stop to European destinations on its Boeing 777-300ER fleet from July 2015 until further notice.
The airline ranking and review organisation, Skytrax, has announced its 2014 list of the the world's Top 100 Airlines and Garuda Indonesia has continued its decade long rise towards being the best airline in the world by achieving a hard won seventh position in a very competitve competition for placings.
