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Scoot has a different baggage policy for carry-on and checked baggage. As standard, you're allowed 1 free personal item free of charge.
Limited to 1 x 10kg / 22lbs, or 2 pieces including a laptop or handbag with a combined weight not exceeding 10kg / 22lbs.
Limited to 2 pieces of cabin baggage with a combined weight not exceeding 15kg / 33lbs.
Carry-on baggage cannot exceed dimensions of 54cm x 38cm x 23cm / 21in x 15in x 9in (total linear dimensions cannot exceed 115cm / 45in).
Make sure your carry-on baggage does not exceed the permitted allowance before you get to the airport. If it exceeds the permitted allowance, you may have to check in the baggage and be subject to excess baggage fees.
Extra Cabin Bag option allows guests in Economy to purchase carry-on baggage of an extra 7kg / 15lbs. This is in addition to the standard 10kg / 22lbs provided.
You can pre-purchase an Extra Cabin Bag online. This will allow you to skip the waiting time at baggage claims
Baggage fees vary but extra baggage is available to purchase.
There are several checked baggage options in the fare bundles:
20kg / 44lbs allowance per checked bag
30kg / 66lbs allowance per checked bag
You can also opt for Fly fare which does not include any checked baggage allowance.
If you require more luggage, you can purchase up to 40kg / 88lbs of baggage allowance online regardless of your choice of fare bundle.
You can pre-purchase your checked baggage allowance. If you exceed your allowance, you'll be charged for every kg in excess.
Scoot has 2 cabin classes - Economy and Premium Economy.
Economy Class is one of two cabin classes onboard Scoot flights. The cabin is spacious and comfortable, with a professionally trained cabin crew.
What's included in Economy Class will depend entirely on the fare purchased. There are three different Economy Class fares — Fly, FlyBag and FlyBagEat.
There's no in-flight entertainment system in Economy Class. However, passengers can choose to pay for WIFI for light browsing on their personal electronic devices.
Standard seats on the Boeing 787 give 45 cm (18") of width and 78 cm (31") of seat pitch, while seats on the Airbus A320 give 52 cm (20.5") of width and 71 cm (28") of seat pitch.
You can upgrade your seats to Super Seats, which offer 30% more legroom and adjustable headrests or to Stretch Seats, which offer 50% more legroom, adjustable headrests and are located in the front row of the Economy Class Cabin cabin.
You can also choose to sit in a quiet zone, which is an area of the cabin where babies aren't allowed.
Scoot's Premium Economy, which is named ScootPlus, is perfect if you're looking to upgrade your in-flight experience from the moment you arrive at the airport to the moment you land.
If you're flying in ScootPlus, you can enjoy the following benefits in an exclusive cabin on the plane:
Seats in ScootPlus give 96 cm (38") of seat pitch, 55 cm (22"), adjustable headrests and extra seat recline.
There are no in-flight entertainment systems onboard Scoot flights. However, you can use the airline's WIFI to read up on the destination that you're flying to on your personal electronic device.
Surf in the sky from the moment of take-off with Scoot's WIFI network. WiFi is currently only available on-board the Boeing 787 aircrafts. There are a number of different WiFi packages to choose from when flying on Scoot, each with different prices and features.
There are 4 internet plans on board Scoot flights - TWEET 20, SCOOTPLUS 30, SURF 80 and INDULGE 200.
Scoot offers a selection of hot meals, light meals, snacks and a variety of hot, cold, alcoholic and non-alcoholic drinks on all flights. Meals can be purchased in-flight unless passengers are flying in ScootPlus or on the FlyBagEat fare, where meals are complimentary.
Check-in opening and closing times will depend on the destination you're flying to/from.
Online check-in is available through the Scoot online check-in page. You can check in online on flights departing from Singapore, Malaysia, Thailand, Vietnam, Australia, India, Jakarta, Bali, Surabaya, Yogyakarta, Palembang, Semarang, Manado, Hong Kong, Taipei, Kaohsiung, Tokyo, Osaka, Seoul, Berlin, Nanjing, Davao and Athens. Online check-in opens 48 hours before the scheduled flight departure time and closes 1 hour before.
Web check-in is also available for:
Unavailable for Web Check-in
Airport check-in opens 3 hours before flight departure time and closes 1 hour before. Airport check-in can be completed by visiting the check-in desk at the airport of departure. If you're checking in at the airport, it's strongly recommended that you arrive at the airport at least 2 hours before departure. Check-in counters at Singapore Changi Airport for Scoot are located in Rows 5-7, Terminal 1.
You can also check in through the airport self-service kiosks. Kiosk check-in opens 18 hours before flight departure and closes 65 minutes before.
Scoot's frequent flyer programme is called 'KrisFlyer'.
Scoot teams up with KrisFlyer to reward its passengers. KrisFlyer members can use their miles to redeem Scoot travel vouchers, which can then be used to purchase flights or add-on services.
Scoot is a member of the Value Alliance.
Scoot is a founding member of Value Alliance, which is the world's largest airline alliance for low-cost carriers. The alliance is unique compared to other airline alliances in the fact that it currently only consists of airlines that are based in the region of Southeast Asia. Other than Scoot, members of the Value Alliance include:
Scoot flies to over 70 destinations in 15+ countries and territories in Asia-Pacific, the Middle East and Europe.
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