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KLM has a different baggage policy for carry-on and checked baggage policy.
Economy Class passengers are entitled to one piece of carry-on baggage with a maximum dimension of 55cm x 35cm x 25cm (21.5" x 13.5" x 10") and a personal item such as a handbag, a laptop. The personal item must fit within 40cm x 30cm x 15 (16" x 12" x 6").
A weight restriction applied, both items cannot weight over 12kg (26lbs) in total.
Hand baggage Economy Class total max. 12 kg
Business Class passengers are entitled to two pieces of carry-on baggage with a maximum dimension of 55cm x 35cm x 25cm (21.5" x 13.5" x 10") and a personal item such as a handbag, a laptop. The personal item must fit within 40cm x 30cm x 15 (16" x 12" x 6").
A weight restriction applied, both items cannot weight over 18kg (40lbs) in total.
Passengers with a KLM booking can fly in Economy, Premium Economy and Business Class.
Economy class in KLM offers comfort on both intercontinental and European, short-haul flights
Intercontinental KLM Economy Class includes a blanket and pillow with a well-designed seat along with an in-flight magazine.
Meal (you can request for any special dietary requirements) and a choice of non-alcoholic and alcoholic beverages. For many flights departing from Amsterdam, you can choose from the a la carte menu.
European KLM Economy Class flights provide comfortable seating with a sandwich and snack and a choice of beverages of either alcoholic and non-alcoholic. Onboard, shopping is available for flight duration of more than 90 minutes.
Economy Class in KLM comprises of two types of seating - Economy Regular (76 - 81cm of legroom) and Comfort (extra recline of up to 18cm).
2020 update: KLM has announced that a Premium Economy Class will soon be available. This will be a different product to the ‘Economy Comfort’ fare upgrade which offers greater legroom in Economy for an additional fee.
It has not yet been announced what KLM’s new Premium Economy product will offer customers in terms of amenities and facilities, such as meal options and entertainment. However, it is likely that KLM will follow its North American partners, including Air France, Delta and Virgin Atlantic and offer a similar level of service.
The new Premium Economy product has not been announced on what it will offer customers in terms of the seating, including seat width, pitch and configuration.
Enjoy comfort, attention to detail and excellent customer service on board your intercontinental flight with KLM.
Business Class passengers are able to pack more for their journeys with a larger baggage allowance. Not only this, but passengers are able to visit the KLM Crown Lounges and earn up to 175% miles.
World Business Class seats are 207cm long and are fully reclinable by 180 degrees. After a good night's sleep on your fully-flat bed, you'll arrive at your destination feeling refreshed and revitalized. KLM Business Class Seats are also equipped with in-seat power sockets and privacy canopies so that you can work from the comfort of your seat. On Airbus A330-200 and the Airbus A330-200 aircraft, Business Class passengers are equipped with "sleeper seats" rather than fully-flat beds.
KLM doesn't offer a First Class cabin class. The closest class that the airline offers to First Class is Business Class, which features many of the upscale features found in other airlines' First Class cabins.
KLM has different check-in opening and closing times depending on whether your flight is domestic or international, as well as your method of check-in.
Passengers with a KLM booking can choose to check in online, either via the airline's direct website KLM.com or via the KLM app. You can read more about the benefits of online check-in here. Online check-in is available from 30 hours till 1 hour before your flight, apart from flights to and from the US (24 to 1 hour before departure).
Passengers can choose to check-in at the airport, either at the check-in desk or by using the self-service kiosks. For staffed check-in desks, passengers must check-in between 2 hours and 40 minutes before their flight departure for European flights, and between 3 to 1 hour before flying for intercontinental flights.
Passengers using the self-service kiosk at Schiphol airport can check-in at any time on the day of departure. For all other airports, passengers must check-in at least 2 hours before departure.
Passengers can enjoy over 1000 hours of entertainment on board any intercontinental flight. Choose from movies, TV and games in Arabic, Chinese, Dutch, French, German, Japanese, Korean, Portuguese or Spanish.
Choose from a wide selection of popular TV shows on your intercontinental flight. Select your favourite American sitcom or an eye-opening documentary to help make the time fly on board.
Find award-winning films in a variety of different languages when flying long-haul. KLM frequently updates its range of new releases so that you can sit back and enjoy some of the most recent movies during your flight. There's a movie for every age and every taste.
KLM offers a number of food and drinks onboard. The meals available will depend on the cabin class you fly in.
KLM offer passengers in-flight food, which varies depending on the class, route flying and duration of the flight. For some shorter flights, there may be a reduced meal service which may be limited to sandwiches, salads or yoghurt for example.
For economy class passengers, a choice of hot meal will be offered, which will be served a starter and bread. In addition, passengers can purchase items from the A la carte menu, which have to be pre-ordered on the KLM website 48 hours prior to departure.
Business class passengers enjoy a specially prepared dinner which includes a choice of cold starter or vegetarian soup, choice of several main dishes and a choice of several desserts, fruit or cheese.
Passengers with special dietary needs can order a special meal for their flight. These must be ordered at least 24 hours before scheduled departure time, or 48 hours for Kosher meals, from the KLM website under ‘My Trip’. The special diet meals available are:
Asian vegetarian meal
Vegetarian vegan meal
Lactose intolerant meal
On all intercontinental flights, passengers are greeted on board with a welcome drink. There is also complimentary after-dinner coffee, tea or liqueur, and a drinks service which offers drinks once every hour.
The drinks available are soft drinks and fruit juices, hot drinks, and alcoholic drinks including beer, fine wines and liquors.
KLM is a part of SkyTeam alliance. SkyTeam was founded in June 2000 is now the second largest alliance in the world, second only to Star Alliance, in terms of passengers and number of members.
SkyTeam currently consists of 20 carriers from five continents operating a wider service for all of their passengers worldwide. KLM has codeshare agreements with most SkyTeam members including; Aer Lingus, Bangkok Airways, Georgian Airways, Gol (previously VRG), Jet Airways, Malaysia Airlines, Olympic Air, Pegasus Airlines, Sichuan Airlines, Singapore Airlines, Winair and many others.
KLM and its partners serve over 130 destination across five continents including Luanda, Buenos Aires, Vienna, Manama, Brussels, Rio de Janeiro, Sao Paulo, Calgary, Edmonton, Montreal, Toronto, Athens, Accra, Hong Kong, Budapest, Delhi, Kigali, Singapore, Cape Town, Johannesburg, Seoul, Barcelona, Bilbao, Istanbul, Abu Dhabi, Aberdeen, Kiev and many others.
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If you require flights operated by KLM's regional services, otherwise known as KLM Cityhopper, you can search for and book those flights right here at Alternative Airlines. Take a look at our page dedicated to KLM Cityhopper for more information.