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Cancellation Protection

Cancellation Protection
Protects
Illness Refundable Booking Redundancy Emergency
Trusted Choice
  • 65,000 happy customers
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Cancellation Protection
Protects
Illness Refundable Booking Redundancy Emergency
Trusted Choice
  • 65,000 happy customers
  • Rated 4.5 Stars. Based on 3,581 service ratings over the past year
  • Dedicated customer service team on hand to help
  • Secure payments

What is Cancellation Protection?

Refund protect logo

Cancellation Protection allows you or any member of your party to claim a full refund on your flight if it can no longer be used due to an 'emergency circumstance'.

See the full terms & conditions for a full breakdown of what is considered an emergency circumstance, as well as any exceptions.

Pay a percentage of your flight as an additional fee and protect your money in case you're unable to attend your flight due to unforeseen circumstances outside of your control.

*Cancellation Protection is administered by Refund Protect, who is a partner of Alternative Airlines. All claims should be processed directly with them*

To process a claim visit:

https://refunds.refundprotect.co/


When am I offered Cancellation Protection?

Cancellation Protection is offered on all flights at the time of booking before you confirm your flight.

 


What is 'an emergency circumstance'?

With Cancellation Protection, you'll be entitled to a full refund if you can't attend your flight due to an 'emergency circumstance'.

Here's a list of circumstances that are considered an emergency circumstance by Refund Protect:

  • Adverse weather
  • Armed forces & emergency services recall
  • Changes to examination dates
  • Court summons
  • Death (of you or an immediate family member)
  • Government travel ban (unless due to Communicable Disease)
  • Home emergency (burglary, fire, malicious damage or a flood)
  • Illness/injury (to you or an immediate family member)
  • Jury service
  • Mechanical breakdown (within 24 hours prior to the flight)
  • Pre-existing medical condition (that would ordinarily not prevent you from flying)
  • Pregnancy complication
  • Public transport failure
  • Redundancy
  • Relocated for work
  • Scheduled airline failure
  • Theft of ticket(s) (within 24 hours prior to the flight)

How to add Cancellation Protection to your booking

Adding Cancellation Protection to your booking is easy.

Follow the steps below to add Cancellation Protection to your booking.

STEP 1

Enter the destinations you want between and the dates that you want to fly on and click 'search flights'. 

JFK—LAX 16/01/20 Alternative Airlines Flight Search

STEP 2

We'll display all flights from airlines that fly between those destinations and on those dates.

JFK—LAX 16/01/20 Alternative Airlines flight search results page

STEP 3

Select the flight that you want to purchase and click 'Confirm Selection'

JFK—LAX 16/01/20 Alternative Airlines flight search results page Delta Airlines selected

STEP 4

Once you've filled out all passengers details, you'll see a box offering you Cancellation Protection. 

If you'd like to add Cancellation Protection to your booking, confirm it by clicking 'Yes, protect my booking'. 

Refund Protect selection box

STEP 5

Cancellation Protection will now be added to your booking, as shown by the blue tick next to 'Yes, protect my booking'. Once you've chosen to add Cancellation Protection to your booking, the price of Cancellation Protection will automatically be added to the overall cost of your flight.

Continue with your booking and purchase your flights as normal.

A record of you purchasing Cancellation Protection will appear on your e-ticket once you've purchased your flight, along with details on how to make a claim for a refund. 

Note: if you're still unsure on what Cancellation Protection offers, you can see the full terms & conditions here: refundprotect.co/member-wording.

Refund Protect selection box w/ Refund Protect selected
 

How can I claim a refund?

If you've purchased Cancellation Protection and need to make a claim for a refund, visit the customer claim website:

https://refunds.refundprotect.co/

To claim a refund, you'll need your unique reference number, which can be found on your e-ticket under the 'Cancellation Protection' section, along with a link to the customer claim website (as above).

If you can't find your Cancellation Protection reference number, contact us and we'll be able to provide you with it. 

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