Cancellation Protection allows you or any member of your party to claim a full refund on your flight if it can no longer be used due to an 'emergency circumstance'.
See the full terms & conditions for a full breakdown of what is considered an emergency circumstance, as well as any exceptions.
Pay a percentage of your flight as an additional fee and protect your money in case you're unable to attend your flight due to unforeseen circumstances outside of your control.
*Cancellation Protection is administered by Refund Protect, who is a partner of Alternative Airlines. All claims should be processed directly with them*
To process a claim visit:
Cancellation Protection is offered on all flights at the time of booking before you confirm your flight.
With Cancellation Protection, you'll be entitled to a full refund if you can't attend your flight due to an 'emergency circumstance'.
Here's a list of circumstances that are considered an emergency circumstance by Refund Protect:
If you've purchased Cancellation Protection and need to make a claim for a refund, visit the customer claim website:
To claim a refund, you'll need your unique reference number, which can be found on your e-ticket under the 'Cancellation Protection' section, along with a link to the customer claim website (as above).
If you can't find your Cancellation Protection reference number, contact us and we'll be able to provide you with it.