Refund Protect

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What is Refund Protect?

Refund protect logo

Refund Protect allows you or any member of your party to claim a full refund on your flight if it can no longer be used due to an emergency circumstance.

Pay a percentage of your flight as an additional fee and protect your money in case you're unable to attend your flight due to unforeseen circumstances outside of your control.

*Refund Protect is a partner of Alternative Airlines and all claims should be processed directly with them*

To process a claim visit:

https://refunds.refundprotect.co/


How to add Refund Protect to your booking

Adding Refund Protect to your booking is easy. You'll automatically be offered refund protect any time you purchase a non-refundable, non-changeable flight at the time of booking.

Follow the steps below to add Refund Protect to your booking.

STEP 1

Enter the destinations you want between and the dates that you want to fly on and click 'search flights'. 

JFK—LAX 16/01/20 Alternative Airlines Flight Search

STEP 2

We'll display all flights from airlines that fly between those destinations and on those dates.

JFK—LAX 16/01/20 Alternative Airlines flight search results page

STEP 3

Select the flight that you want to purchase and click 'Confirm Selection'

JFK—LAX 16/01/20 Alternative Airlines flight search results page Delta Airlines selected

STEP 4

Once you've filled out all passengers details, you'll see a box offering you Refund Protect. 

If you'd like to add Refund Protect to your booking, click on 'Yes, protect my booking'. 

Refund Protect selection box

STEP 5

Refund Protect will now be added to your booking, as shown by the blue tick next to 'Yes, protect my booking'. Once you've chosen to add Refund Protect to your booking, the price of Refund Protect will be automatically added to the overall cost of your flight.

Continue with your booking and purchase your flights as normal.

A record of you purchasing Refund Protect will appear on your e-ticket once you've purchased your flight, along with details on how to make a claim for a refund. 

Note: if you're still unsure on what Refund Protect offers, you can see the full terms & conditions by clicking the link highlighted in red. Or, by visiting https://refunds.refundprotect.co/.

Refund Protect selection box w/ Refund Protect selected

What is 'an emergency circumstance'?

With Refund Protect, you'll be entitled to a full refund if you can't attend your flight due to an emergency circumstance.

Here's a list of circumstances that are considered an emergency circumstance by Refund Protect:

  • Adverse weather
  • Armed forces & emergency services recall
  • Changes to examination dates
  • Court summons
  • Death (of you or an immediate family member)
  • Government travel ban
  • Home emergency (burglary, fire, malicious damage or a flood)
  • Illness/injury (to you or an immediate family member)
  • Jury service
  • Mechanical breakdown (within 24 hours prior to the flight)
  • Pre-existing medical condition (that would ordinarily not prevent you from flying)
  • Pregnancy complication
  • Public transport failure 
  • Redundancy
  • Relocated for work
  • Scheduled airline failure
  • Theft of ticket(s) (within 24 hours prior to the flight)

See the terms & conditions for a full breakdown of what is considered an emergency circumstance.


When am I offered refund protect?

Refund Protect is offered to anyone purchasing a non-refundable, non-changeable flight at the time of booking. Refund Protect isn't available to purchase if the flight is changeable or refundable.

The price of Refund Protect is 8% of the total cost of your booking if under £800 or 6% of the total cost of your booking if over £800.


How can I claim a refund?

If you've purchased Refund Protect and need to make a claim for a refund, visit the customer claim website:

https://refunds.refundprotect.co/

To claim a refund, you'll need your unique reference number, which can be found on your e-ticket under the 'Cancellation Protection' section, along with a link to the customer claim website (as above).

If you can't find your Refund Protect reference number, contact us and we'll be able to provide you with it.