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Baggage Policy

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Passengers flying with Citilink must ensure they have the correct baggage allowance as this amount differs depending on the route you are taking.

Carry-on Baggage

Passengers are entitled to one piece of carry-on baggage and one small personal item weighing no more than 7kg collectively.

Checked Baggage

The baggage allowance for is 20kg for domestic flights and 10kg for international flights. Be wary that your individual baggage allowance will vary according to the fare class purchased.

Cabin Classes

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Economy Class is Citilink's only cabin class. Economy is split into two sections, the 'Regular Zone' and the 'Green Zone'. While the Green Zone isn't technically another cabin class, it's more comparable to other airline's Premium Economy cabin than it is to Economy Class.

Economy Class

Economy Class Facilities

Economy Class Regular Zone passengers are given a free baggage allowance of 20kg, depending on the fare rule chosen. In-flight meals are not provided for free. However, meals are available to purchase pre-flight and meals and snacks can both be purchased onboard. 

Economy Class Seating

Most Citilink flights are set out in a 3 x 3 formation. Headrests are not adjustable but the seats are reclinable. 

Premium Economy

While Citilink doesn't have Premium Economy Class, it does offer a separate 'Green Zone' in its Economy Class, which takes up the first five rows of the cabin.

Economy Class Facilities

Citilink's Green Zone takes up the first five rows of the aircraft, which allows passengers to disembark the aircraft quicker than those in the Regular Zone. In addition, passengers are entitled to the same baggage allowance as Economy Class passengers.

On some domestic flights, Green Zone passengers are given a complimentary snack and drink.

Premium Economy Class Seating

Green Zone seating is set out in the same 3 x 3 formation as the rest of the aircraft. However, passengers with a Green Seat are given extra room. The Green Zone and Green Seats are easily identifiable by their green headrests.

Business Class

Citilink doesn't offer Business Class on its flights.

First Class

As a low-cost airline, Citilink doesn't have a First Class cabin.


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Online and airport check-in times vary.

Online Check-In

Online check-in opens 48 hours before the flight and closes two and a half hours prior to scheduled departure.

Airport Check-In

Visit the airport check-in counters to check in, which open two hours before departure and close 30 minutes prior.

Frequent Flyer Program

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This airline’s frequent flyer program is called Garuda Miles to reward its regular passengers.

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Destinations that Citilink flies to

The airline flies to many destinations including Bandung, Denpasar, Jakarta, Mataram, Malang, Semarang, Surabaya, Yogyakarta, Solo, Kupang, Banda Aceh, Batam, Bengkulu, Jambi, Medan, Padang, Pangjai Pinang, Palembang, Pekanbaru, Tanjung Pandan, Balikpapan, Banjarmasin, Palangkaraya, Pontianak, Kendari, Makassar, Manado, Ambon, Jayapura and Jeddah.

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