Citilink is an Indonesian low-cost airline headquartered in Jakarta. The airline was established in 2001 as part of Garuda Indonesia to operate shuttle services between Indonesian cities. In July 2012, they started operating as a separate business entity from Garuda Indonesia with its main hub at Juanda International Airport, Surabaya, East Java.
Citilink Indonesia operates flights to 31 cities, 62 routes, and more than 244 flight frequencies. In 2017, they opened flights to four new destinations namely, Jayapura, Kendari, Gorontalo and Ambon and one regional route to Dili in Timor Leste. Through Citlink, parent company Garuda Indonesia recently acquired Sriwijaya Air.
The airline was operating as a low-cost carrier in form of Garuda Indonesia's business division before August 2012, by operating using a number of aircrafts and routes, limited bandwidth management, the business unit was also a focus point of Garuda Indonesia’s brand development as a premium airline.
Passengers flying with Citilink must ensure they have the correct baggage allowance as this amount differs depending on the route you are taking.
Passengers are entitled to one piece of carry-on baggage and one small personal item weighing no more than 7kg collectively.
The baggage allowance for is 20kg for domestic flights and 10kg for international flights. Be wary that your individual baggage allowance will vary according to the fare class purchased.
Economy Class is Citilink's only cabin class. Economy is split into two sections, the 'Regular Zone' and the 'Green Zone'. While the Green Zone isn't technically another cabin class, it's more comparable to other airline's Premium Economy cabin than it is to Economy Class.
Economy Class Regular Zone passengers are given a free baggage allowance of 20kg, depending on the fare rule chosen. In-flight meals are not provided for free. However, meals are available to purchase pre-flight and meals and snacks can both be purchased onboard.
Most Citilink flights are set out in a 3 x 3 formation. Headrests are not adjustable but the seats are reclinable.
While Citilink doesn't have Premium Economy Class, it does offer a separate 'Green Zone' in its Economy Class, which takes up the first five rows of the cabin.
Citilink's Green Zone takes up the first five rows of the aircraft, which allows passengers to disembark the aircraft quicker than those in the Regular Zone. In addition, passengers are entitled to the same baggage allowance as Economy Class passengers.
On some domestic flights, Green Zone passengers are given a complimentary snack and drink.
Green Zone seating is set out in the same 3 x 3 formation as the rest of the aircraft. However, passengers with a Green Seat are given extra room. The Green Zone and Green Seats are easily identifiable by their green headrests.
Citilink doesn't offer Business Class on its flights.
As a low-cost airline, Citilink doesn't have a First Class cabin.
Online and airport check-in times vary.
Online check-in opens 48 hours before the flight and closes two and a half hours prior to scheduled departure.
Visit the airport check-in counters to check in, which open two hours before departure and close 30 minutes prior.
This airline’s frequent flyer program is called Garuda Miles to reward its regular passengers.
The airline flies to many destinations including Bandung, Denpasar, Jakarta, Mataram, Malang, Semarang, Surabaya, Yogyakarta, Solo, Kupang, Banda Aceh, Batam, Bengkulu, Jambi, Medan, Padang, Pangjai Pinang, Palembang, Pekanbaru, Tanjung Pandan, Balikpapan, Banjarmasin, Palangkaraya, Pontianak, Kendari, Makassar, Manado, Ambon, Jayapura and Jeddah.
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Soekarno-Hatta International Airport is the main airport serving Indonesia's capital, Jakarta. The airport operates as a hub for Garuda Indonesia, but also for Batik Air, Indonesia AirAsia, Nam Air and Lion Air. Other airlines that fly to and from this airport include Pelita Air Service. The airport has two runways and handles around 65 million passengers a year.
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