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Citilink is an Indonesian low-cost airline headquartered in Jakarta.
Citilink was established in 2001 as part of Garuda Indonesia and was established to operate shuttle services between Indonesia cities. In July 2012, Citilink started operating as a separate business entity from Garuda Indonesia with its main hub at Juanda International Airport, Surabaya, East Java.
Citilink flies to many destinations including Bandung, Denpasar, Jakarta, Mataram, Malang, Semarang, Surabaya, Yogyakarta, Solo, Kupang, Banda Aceh, Batam, Bengkulu, Jambi, Medan, Padang, Pangjai Pinang, Palembang, Pekanbaru, Tanjung Pandan, Balikpapan, Banjarmasin, Palangkaraya, Pontianak, Kendari, Makassar, Manado, Ambon, Jayapura and Jeddah.
Citilink Indonesia was operating as a low-cost carrier in form of Garuda Indonesia's business division before August 2012, by operating using a number of aircrafts and routes, limited bandwidth management, the business unit was also a focus point of Garuda Indonesia’s brand development as a premium airline.
Citilink's fleet is made up on Airbus A320-200 and Airbus A320neo. Citilink continues to operate ex-Garuda narrow-body aircraft consisting of four Boeing 737-300s and four Boeing 737-400s in addition to the recently commissioned used A320; however, the airline has announced these ageing aircraft are soon to be phased out. The new A320 fleet is intended to allow the airline to complement the existing services to eight cities in Indonesia with plans for new destinations.
In September 2013, Citilink cancelled the plan of operating ATR 72-600 as its parent company Garuda Indonesia took over the order citing commercial reasons. Until the end of 2017, Citilink Indonesia will operate 50 Airbus A320 aircrafts with each carrying capacity of 180 passengers, including 5 Airbus A320NEO aircrafts. By the addition of the 5 Airbus A320NEO aircrafts into its fleet, Citilink Indonesia has become the first Indonesian airline to operate this series. Until August 2017, Citilink Indonesia is serving flights to 31 cities, 62 routes, and more than 244 flight frequencies. Throughout 2017, Citilink Indonesia has opened flights to 4 new destinations which consist of 4 cities in East Indonesia, namely Jayapura, Kendari, Gorontalo and Ambon and 1 regional route to Dili, Timor Leste.
Frequent Flyer Program
Citilink participates in the frequent flyer program called Garuda Miles to reward its regular passengers.
Passengers will earn mileage points for flights, priviledge to enjoy Super++service and 5% off return flights.
31st May 2018
Citilink to offer 86,400 extra seats for Eid holiday period
Citilink, subsidiary of Garuda Indonesia, is planning to add 86,400 seats for Eid Day and the surrounding holiday period, according to Corporate Secretary of Garuda Indonesia, Hengki Heriandono. The additional seats will be available across 480 flights for Citilink, operating between the period of 8th June and 24th June 2018.
Heriandono said that they have already received permission from authorities and they look to operate most Citilink flights out of Jakarta to a number of domestic destinations. He added that passengers tend to book their flights for Eid close ahead of Eid Day as they first need to get their religious holiday allowance approved.
21st May 2018
Citilink is most punctual airline in Southeast Asia
Citilink can boast the title of "most punctual airline in Southeast Asia" after a monthly report from the Official Airline Guide (OAG) put them in the number one position for April 2018. Citilink were on time for 89.02% of their flights last month, beating second placed airline, Scoot, who scored 85.4%. Citilink operated a total of 8,590 fights last month.
This sees a significant increase for the company. According to the airline's Vice President Cororate Scretary and Corporate Social Responibiity Manager, Ranty Astari Rachman, the company was ranked 14th, being on-time to 80.7% of 7,445 flights. He added that the awards has motivated them to further improve their pefromance in the future.
26th September 2017
Citilink Available On GDSs Via Hahn Air Systems
Global consolidation service Hahn Air Systems has signed an agreement with Citilink Indonesia, enabling the low-cost carrier to offer its flights to travel agents without needing its own GDS interface.
Juliandra Nurtjahjo, CEO, Citilink Indonesia, commented “This cooperation is an important strategic step for Citilink Indonesia especially in our efforts to take our indirect distribution to the next level. By leveraging on Hahn Air Systems’ innovative distribution solution, we are now able to unlock new business opportunities and capture incremental bookings via travel agents.”
Hahn Air Systems connects more than 70 air partners to all major GDSs through its H1 network and provides a similar service for rail and shuttle providers.
9th September 2017
Citilink now offers direct flights Yogyakarta - Medan
Subsidiary airline of Garuda Indonesia Citilink Indonesia opens new direct route from Medan to Yogyakarta, The flight starts on September 20. "We hope to encourage the growth of tourism in Yogyakarta and Medan," said Director of Citilink Indonesia Juliandra Nurtjahjo in Yogyakarta, Friday (9/8/2017). The new route shows Citilink’scommitment in realizing Ministry of Tourism’s target to bring in 20 million foreign tourists to Indonesia by 2019.
Flight number QG 980 will fly passengers directly from Medan to Yogyakarta and will be reached in three hours 10 minutes. The flight departures from Medan at 12.00 Western Indonesia Time (WIB) and arrives in Yogyakarta at 15.10 WIB. Meanwhile, QG 981 direct flights from Yogyakarta to Medan take two hours and 55 minutes with departure time at 15:55 WIB and arrives in Medan at 18:50 WIB.
19th August 2017
Citilink wins second Asia best employer brand award
Indonesian Low Cost Carrier (LCC) Citilink Indonesia won the second “Asia Best Employer Brands Awards” in a row from Singapore’s Employer Branding Institute as the most attractive company in Asia. This is the second Citilink’s achievement after previously won the same award in 2015. This event was attended by CEO and top leaders from 200 leading companies from across Asia. This award placed Citilink as a company leveled with some world’s leading companies such as Telstra Australia, Standard Chartered Bank China, Hutchison Hong Kong, Disneyland, Dell, Telkomsel, Samsung, and Singapore’s Changi Airport.
8th March 2017
Citilink Indonesia announces its cooperation with the Indonesia Assembly of Industrial Area to expand Citilink's customer segment to the industrial workers.
Low Cost Carrier (LCC) Citilink Indonesia is cooperating with the Indonesian Assembly of Industrial Area (HKI) to expand Citilink's costumer's segment to the industrial workers. "This cooperation is a strategic step for Citilink especially in effort to expand Citilink's costumer segment into the industrial sector," said Citilink Indonesia Director of Finance Mega Satria in Jakarta, Thursday (28/7). The signing of the Memorandum of Understanding (MoU) between Citilink Indonesia and the Industrial Area Assembly (HKI) was carried out by Citilink Indonesia Director of Finance Mega Satria and the Chairman of the Industrial Area Assembly Sanny Iskandar in Jakarta. The cooperation form of Citilink Indonesia and HKI is the special provision for HKI employee that fly with Citilink Indonesia. Currently, Citilink Indonesia is serving 54 flight routes to 27 cities in Indonesia with frequency more that234 flights per day.
13th August 2016
Citilink Indonesia inked an agreement with Telkom University in Bandung
Indonesian Low Cost Carrier (LCC) Citilink Indonesia inked an agreement (Memorandum of Understanding/MoU) with Telkom University in Bandung in improving cooperation concerns in the education sector to improve the human resources quality in the national aviation industry.
The agreement of Citilink Indonesia and Telkom University were signed by the President & CEO of Citilink Indonesia Albert Burhan and the university’s rector Prof. Ir Mochamad Ashari, M. Eng., Ph.D at Telkom University Convention Hall, Buah Batu, Bandung, Saturday (13/8). Along with the signing of the agreement, Citilink Indonesia would be able to create a strategic partnership in preparing Telkom University alumni’s future career, especially in civil aviation industry. Citilink Indonesia and Telkom University will cooperate in various activities such as recruitment program, internship, workshop, community service, research and development, and also company visit.
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