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Aeroflot — Russian Airlines, regularly referred to as 'Aeroflot' is the flag carrier of Russia. The airline is based at Sheremetyevo International Airport (SVO) and offers flights to destinations domestically within Russia and across Europe, Asia, North Africa and North and Central America.
The airline is one of the oldest airlines in the world with its history dating back as far as 1923. Previously, the airline was the Soviet national airline and the largest airline in the world during the Soviet era. Aeroflot has a number of subsidary airlines: Pobeda, Rossiya (previously JSC Donavia) and Aurora.
The carrier has codeshare agreements with many airlines including Aerolineas Argentinas, Aeromexico, airBaltic, Air Europa, Air France, Air Serbia, Air Malta, Alitalia, Aurora, Bangkok Airways, Bulgaria Air, China Eastern, China Southern, Czech Airlines, Delta, Finnair, Garuda Indonesia, Icelandair, Kenya Airways, KLM, Korean Air, LOT Polish, MIAT Mongolian Airlines, Rossiya Airlines and S7 Airlines.
Aeroflot operate a different baggage policy for each of their cabin classes so always check before flying.
Aeroflot carry-on bag allowances are as follows:
Passengers are allowed to bring with them duty-free items, handbags, pocketbook, or purse. These items may not be used as a container to transport articles that would otherwise be regarded as baggage.
Economy and Comfort class passengers are permitted to bring one baggage piece up to a maximum weight of 10kg.
Business Class passengers are permitted to bring one baggage piece up to a maximum weight of 15kg.
The maximum dimensions for a carry-on item for all classes is 40 cm x 55 cm x 25 cm (15.7" x 21.6" x 9.8").
In addition to this, passengers may bring a small personal item on the flight with them free of charge, this can include: a rucksack weighing no more than 5kg, a bouquet of flowers, a suit bag, a child carrying device, goods purchased at duty free, walking aids, outerwear, and baby food to be eaten on the flight.
Aeroflot's free checked baggage allowance is dependant on the passenger's fare, and is free for the following classes, weights and dimensions:
Business Class — two pieces of baggage with a maximum weight of 32kg per piece.
Comfort Class — two pieces of baggage with a maximum weight of 23kg per piece.
Economy Class — one piece of baggage with a maximum weight of 23kg.
Economy Class Lite — no free baggage allowance.
Checked baggage must not exceed 158 cm in dimensions overall, regardless of the cabin class.
Aeroflot officially has 3 cabin classes - Economy, Premium Economy and Business.
Economy Class is the most basic fare class that Aeroflot offers.
Aeroflot's Economy Class facilities have a lot to offer, with free baggage (depending on fare type), spacious seats and free gifts for children aged 3–11.
Comfort items in Economy Class include pillows, travel kits and individual blankets. Please note of the availability of these items as it is dependant on the duration of the flight journey. Blankets are available only on flight journeys over three hours, pillows are handed out only on flights over six hours and travel kits are available on flights over eight hours.
WIFI can be used for a small fee.
Comfortable seating can be enjoyed in Aeroflot's Economy Class, with personal TV screens fitted, travel kits and spacious legroom on long-haul flights. Short-haul flights don't have personal TVs included, however, comfort is maximised to each passenger.
Premium Economy, known as the 'Comfort Class' is for those looking for more comfort at a reasonable price, available exclusively on flights operated by the Boeing 777.
Passengers can enjoy an extended baggage allowance, a travel kit, pillows, blankets a personal workspace, delicious meals, in-flight entertainment, A USB charging port and WIFI.
Premium Economy seats are larger than Economy, with 96.5 cm (38") of pitch and 49 cm (19") of width. Seats are set out in a 2 x 4 x 2 formation.
The Business Class cabin is Aeroflot's most premium cabin class.
Passengers are treated to a number of Skypriority privileges including priority check-in, fast track security and passport control. At the Aeroflot lounge at Moscow airport, passengers can enjoy refreshments as well as a buffet-style meal. Traditional Russian caviar is also available for purchase.
In-flight, passengers are treated to a fantastic dining experience, with a choice of food and beverages from the airline's in-flight menu. The airline's in-flight entertainment system is built into each seat to keep passengers entertained throughout the flight.
Passengers are able to sit back and relax in Aerospace Diamond seats, which are lie-flat on the airline's long-haul, wide body planes. Each seat has a personal television built into the seat in front of them as well as foot space and storage racks. Passengers are provided with pillows, mattresses and sheets as well as complimentary headphones.
Passengers checking in for their Aeroflot flight can either check-in online or via the airport. Check-in times vary depending on the destination.
Aeroflot offers web check-in for passengers, where they can select seats and print boarding passes. This service begins 24 hours prior to departure and closes 45 minutes before departure.
For flights from Delhi, Dubai, Beijing, USA, Tel Aviv, Hanoi and Shanghai, the online check-in will close one hour prior to departure.
Web check-in can be completed on the Aeroflot web check-in page.
The airline also offers a mobile check-in service, wherein passengers can use the Aeroflot app for iOs, Android or Windows Phones. The same opening and closing times for online check-in apply to mobile check-in.
Airport check-in is also available for passengers that can't or don't want to check-in online.
Generally, the airport check-in desk will close 40 minutes before departure but there are some locations where it may close earlier. These are:
Zurich and Geneva, where the check-in desk closes 45 minutes before departure.
Beijing, Shanghai, Delhi, Dubai, Hanoi, Tel Aviv, Tenerife, Los Angeles, New York, Miami and Washington D.C, where the check-in desk closes an hour before departure.
Passengers for Sheremetyevo F or E, the check-in desk will open 2 hours before scheduled departure, closing 40 minutes before scheduled departure.
Passengers for Sheremetyevo B or D, the check-in desk will open 6 hours before scheduled departure, closing 40 minutes before scheduled departure.
Aeroflot's Frequent Flyer Club is called Aeroflot Bonus.
Aeroflot Bonus is Aeroflot's frequent flyer program that allows passengers to earn miles through the airline's flights, affiliate airline flights and other non-airline member companies and services. With the miles earned, passengers can buy flights and flight upgrades on any Aeroflot or SkyTeam member airline.
Additionally, the more miles passengers earn, the higher tier of membership they receive.
There are three different levels of membership — Silver, Gold and Platinum. Each level of membership offers a range of benefits and requires a certain amount of miles to gain those benefits. Platinum membership offers the greatest benefits, followed by Gold and then Silver.
Aeroflot is a member of the SkyTeam airline alliance, which is one of the three major worldwide alliances. The SkyTeam alliance consists of 19 airlines across five continents that work together with codeshare and interline agreements to serve 630 million passengers each year. Other members of the SkyTeam alliance include:
Aeroflot has varied food and drinks options onboard their aircraft, including special dietary meals if required.
Economy Class passengers will be offered breakfast, lunch or snacks, depending on their destination, time and departure of the flight. Passengers can view the menu for their flight using by working out their flight duration, destination and route online via the Aeroflot website. Economy passengers can also purchase meals from the a la Carte menu, when flying from Moscow to a selection of destinations. These a la Carte meals must be ordered and paid for at least 36 hours before flying.
Comfort class passengers enjoy food created by Aeromar, a leading Russian catering company. For flights of six hours and more, passengers will receive two meals during the service, which will be served on reusable plastic dishes or porcelain dishes with metal cutlery. Passengers can view the menu for their flight via the Aeroflot website, under onboard service.
Business Class passengers can view their menu online on the airline website, with varying menus for long-haul or short and medium flights. The meal offered will depend on the time and duration of your flight. Menus come with a full drinks menu, inclusive of hot, cold, alcoholic and non-alcoholic drinks.
Passengers can order a special meal if they have dietary requirements. These are at no additional cost, but must be ordered at least 36 hours before flying. The following are the special meals that can be ordered on flights:
Passengers can enjoy a selection of hot and cold drinks, including alcoholic beverages. These are dependent on the flight duration and destination. Some classes will also receive a complimentary welcome drink as they board their flight.
The In-flight entertainment system is available for passengers travelling on long-haul flights. Passengers can enjoy in-flight entertainment system on built-in monitors, ranging from nine inches for Economy Class passenger to 15.4" for Business Class passengers. In-flight magazines are also provided on every flight in the seat pocket in front of the passenger.
In-flight entertainment provides passengers with TV shows, kids channels, news, sports and popular games.
The airline shows a range of different movies for people of every age and every taste.
The airline launched WiFi on board a number of their aircraft in 2012, which can be paid for on board with a credit or debit card. WIFI allows passengers to stay connected to life on the ground and is available on all flights operated by the Airbus A330 and Boeing 777.
Aeroflot flies to many destinations including Abu Dhabi, Antalya, Ankara, Baku, Bamako, Bangkok, Barcelona. Basel, Beijing, Beirut, Dubai, Frankfurt, Geneva, Goa, Hamburg, Kyiv, Kishinev, Krakow, Moscow, Munich and many others.
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Sheremetyevo International Airport is Moscow's largest and busiest airport and is the hub airport for Aeroflot. The airport has four terminals, three runways and has annual passenger traffic of around 45 million passengers each year.
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