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Aeroméxico is a Mexican airline headquartered in Mexico City International Airport and at the Monterrey International Airport.

The airline offers flights to 46 destinations in Mexico: Acapulco, Aguascalientes, Campeche, Cancun, Chihuahua, Ciudad del Carmen, Ciudad Juarez, Ciudad Obregon, Cozumel, Culiacan, Durango, Guadalajara, Hermosillo, Huatulco, La Paz, Leon, Los Cabos, Los Mochis, Manzanillo, Matamoros, Mazatlan, Merida, Mexicali, Mexico City, Minatitlan, Monterrey, Morelia, Nuevo Laredo, Oaxaca, Poza Rica, Puebla, Puerto Vallarta, Queretaro, Reynosa, Saltillo, San Luis Potosi, Tampico, Tapachula, Tijuana, Toluca, Torreon, Tuxtla Gutierrez, Veracruz, Villahermosa, Zacatecas and Zihuatanejo.

The airline was founded in 1934 and serves 86 destinations on 4 continents, which include: Mexico, United States, Latin America, Europe, Canada, Asia. Aeroméxico and Aeromexico Connect are part of Grupp Aeromexico, S.A.B de C.V, a holding company whose subsidiaries provide commercial aviation services in Mexico.

Aeroméxico, Mexico’s global airline, has connected Europe and Mexico for over 60 years, with flights from Madrid, Paris, and since December 2012, London, England.

Aeroméxico offers five weekly frequencies from London Heathrow to Mexico City, operated by the new Boeing 787 Dreamliner, renewing its passengers travel experience. Boasting 32 seats on Premier Class and 211 seats in Coach, passengers will enjoy flat beds in Clase Premier (Aeromexico Business Class), new touchscreen entertainment system; individual screens with 20 movies and 36 TV series, larger windows, major space between seats, cabin pressurization to reduce flying fatigue, sky interiors LED lighting and exquisite menus onboard designed by renowned chefs. If you're travelling to Mexico City, why not find out more about the city by reading our blog: a Local's Guide to Mexico City



Aeroméxico Baggage Allowance

Aeroméxico baggage allowances are dependant on the fare chosen and the origin and destination of the journey made. You can now book baggage onto your Aeromexico flight at the time of booking,  visit our additional baggage page to find out how to book extra baggage.

Carry-on Baggage

Domestic flights within Mexico:

Basic fare includes a carry-on item to take into the cabin, which should be a maximum weight of 10kg (22 lb) and have the maximum dimensions of  55cm x 40cm x 25cm (21.5 in x 15.7 in x 10 in)

Main Cabin fare includes a carry-on item to take into the cabin, which should be a maximum weight of 10kg (22 lb) and have the maximum dimensions of  55cm x 40cm x 25cm (21.5 in x 15.7 in x 10 in)

Clase Premier carry-on luggage allowance is a maximum weight of 18kg (39 lb) and a maximum dimensions of 55cm x 40cm x 25cm (21.5 in x 15.7 in x 10 in). This fare also includes a personal item.

Checked Baggage

Domestic flights within Mexico:

Basic fare does not include a checked baggage allowance.

Main Cabin fare includes a checked item of luggage, which should be a maximum weight of 25kg (55 lb) and have the maximum linear dimensions of 158cm (62 in)

Clase Premier fare includes two checked items of luggage, each of which items should be a maximum weight of 30kg (66 lb) and have the maximum linear dimensions of 158cm (62 in)



Aeroméxico Fleet

Aeroméxico has fully renovated its fleet to offer customers the latest in technology. The average age of our aircraft is 8 years. Currently, the fleet includes Boeing 787, 777, 737 jet airliners and Next Generation Embraer 190, 175, 170 and 145 models. The carrier operates its nine Boeing 787 Dreamliners on flights from Mexico City to:

Asia: Tokyo

Europe: Amsterdam, London, Madrid and Paris

South America: Buenos Aires (Argentina), and Santiago (Chile)

USA: Los Angeles and New York



Aeroméxico Destinations

16 destinations in the US: Boston, Chicago, Dallas Ft. Worth, Denver (seasonal), Fresno, Houston, Las Vegas, Los Angeles, Miami, New York, Ontario, Orlando, San Antonio, San Francisco, Sacramento and Washington, D.C.

16 destinations in Latin America’s most important cities such as: São Paulo (Brasil), Lima (Peru), Santiago (Chile), Buenos Aires (Argentina), Bogota and Medellin (Colombia), Caracas (Venezuela), Quito (Ecuador), San Pedro Sula (Honduras), San Jose (Costa Rica), Guatemala City (Guatemala), San Salvador (El Salvador), Santo Domingo (Dominican Republic)*, La Habana (Cuba), Managua (Nicaragua) and Panama City (Panama)

4 destinations in Europe: Paris (France), Madrid (Spain), London (England) and Amsterdam (Netherlands)

3 destinations in Canada: Montreal, Toronto and Vancouver

2 destinations in Asia: Tokyo (Japan) & Shanghai (China)



Aeroméxico In-flight Entertainment

Aeromexico has an extensive collection of free movies, TV series and music to help time fly by on board your flight.

Aeroméxico TV

You can watch NFL matches live aboard Boeing 787-9 Dreamliners on the Sport 24 channel. On Aeromexico's Seatback Silverscreens there's a range of series, sitcoms and crime dramas to keep you entertained on board.

Aeroméxico Movies

On board your Aeromexico flight there are films for every taste. From family favourites to exciting action-packed films, you can relax knowing you'll have a movie to enjoy on board your Aeromexico flight.



Aeroméxico Food

Aeroméxico Meal Options

Aeromexico provide their passengers with menus and meals for a truly unforgettable flying experience. For Flights 3 hours or less, passengers are offered items from the bakery, nuts, cookies and other snacks. For flights between 3 and 6 hours in length, passengers will enjoy a full warm meal.


Aeroméxico Special Dietary Requirements

On International flights, and medium-to-long-haul flights where the duration is long enough to include a meal service, passengers can pre-order a special meal to meet their special dietary requirements. These meals must be ordered at least 48 hours prior to takeoff, via the Aeromexico call centre. The following is a list of the special meals available on Aeromexico flights:


Aeroméxico Drinks & Alcohol

All beverages, both alcoholic and non-alcoholic, are complimentary. Alcoholic beverages will be served after 11am, including beer, wine and Mexico’s most famous spirit; tequila. Soft drinks are also complementary, and include hot teas and coffees and cold drinks such as juices.


Book Aeroméxico Flights in English

AeroméxicoBook Aeroméxico flights with Alternative Airlines to ensure the best service that you can achieve when booking flights. We allow booking in English to ensure ease of communication, use secure and familiar payment systems such as PayPal and offer choice in not only the variety of flight times you can use but also in the currency you can pay in.


Aeroméxico Seat Selection

Pre-book the Aeromexico seat that you want when you buy Aeromexico airline tickets with Alternative Airlines. We give you the option to choose your Aeromexico preferred seat through an easy-to-use interactive seat map. Whether you're looking for a seat at the front of the plane or a seat with extra leg-room, Alternative Airlines shows Aeromexico seat availability on all Aeromexico flights and give you the option to choose your favourite seat!





Route Map

aeromexico route map



Popular Routes


London  dark grey plane icon  Mexico City


Bogota  dark grey plane icon  Cancun


New York  dark grey plane icon  Monterrey


London  dark grey plane icon  Cancun


Monterrey  dark grey plane icon  Tijuana


Madrid  dark grey plane icon  Mexico City

dark grey plane icon

The Fleet


Boeing 737-800


Boeing 737-700







Boeing 777-200ER


Boeing 787-8 






Boeing 767-300ER






Mexico City International Airport

HUB Airport


Mexico City International Airport is Mexico's busiest and Latin America's second busiest airport by passenger traffic.

Mexico City International Airport is the hub airport for Aeromexico as well as Aeromar, Interjet and Volaris. The airport has two runaways and can handle nearly 40 million passengers every year. Other airlines which fly to Mexico City International Airport include Air Canada, Air France, Avianca, American Airlines, Delta Airlines, Interjet, KLM, JetBlue airways, Volaris Costa Rica, LAN Airlines and many others. 


Mérida International Airport mexico



skyteam alliance logo




SkyTeam Alliance is a leading global airline network, with 20 member airlines. SkyTeam alliance was founded in 2000 and now consists of member airlines such as Aerolineas Argentinas, AeroMexico, Air Europa, China Southern, Alitalia, China Airlines, Delta, Garuda Indonesia, Kenya Airways, KLM and others. SkyTeam Alliance network has nearly 16,323 daily flights, with 1,052 destinations in 177 countries. 


Alternative Airlines to Aeroméxico




Aeroméxico News

28th June 2018

AeroMexico will increase the frequency in which it flies to Quito

At the beginning of June, AeroMexico increased the number of times that it flies between Mexico City International Airport (MEX) and Mariscal Sucre International Airport (UIO), Quito. Previously, the airline flew the Mexico City—Quito route 10 times a week, however, from 1st June 2018 the airline added another service, flying a total of 11 times a week. In addition to this, AeroMexico will add a twelfth weekly flight to this service from 3rd September 2018.


  AeroMexico has been using a mix of Boeing B7387/8s to carry passengers on the service, with a flight time of 4 hours and 15 minutes.


14th March 2018

Fleet Simplified, Aeromexico Eyes Delta Joint-Venture Opportunities

Aeromexico’s recent integration of its first Boeing 737 MAX-family aircraft into its domestic network marked the latest in a series of fleet changes for the Mexico City-based carrier. It is also arguably the least significant. While the MAX brings efficiency compared to the airline’s current-generation 737-700s and -800s, it also represents an element of continuity in a fleet that, at the beginning of 2017, featured five distinct aircraft families. 


15th January 2018

Aeromexico December 2017 Traffic Results

Aeromexico have released their operational results for December 2017. The statistics demonstrate that Grupo Aeromexico have transported 1,832,000 passengers last month - a 3.9% increase on the previous year. Despite this, domestic numbers have decreased by 4.4%. The number of international passengers, however, accounts for a lot of the success, increasing by 15.2%. Aeromexico have been doing a fantastic job of matching supply with demand, increasing both by just over 15% year-on-year. 


22nd December 2017

Aeromexico Announces the Launch of its New Portland-Mexico City Route

Aeromexico, Mexico’s global airline, along with its partner Delta Air Lines, announced the launch of a new route between Portland, Oregon, and Mexico City beginning on December 1, 2017. Portland is one of the fastest growing tech and innovation hubs in the United States, and it is recognized as a major center for entrepreneurship and business development that could attract new investment opportunities with this route. Service on the route is provided with Boeing 737-800 aircraft featuring 160 passenger seats –16 in Clase Premier, Aeromexico’s Business Class cabin, with the following flight schedules:


Portland (PDX)-Mexico City (MEX)*

AM 2703 | 11:20 p.m. | 6:40 a.m. | Daily

Mexico City (MEX)-Portland (PDX)*

AM 2702 | 6:10 p.m. | 10:05 p.m. | Daily

*Times published are local to each country and are subject to changes without notice.


“For Aeromexico, the launch of this new route reflects the efforts that both airlines have made to increase transborder connectivity”, said Jorge Goytortua, Aeromexico’s SVP Global Sales. “Portland will now have access to Aeromexico’s main hub in Mexico City where customers can connect directly to 15 destinations in Latin America in addition to destinations across Mexico on the routes we currently serve”.


Port of Portland Executive Director Curtis Robinhold added: “This new nonstop flight to Mexico City is good for the people in our region as it helps further improve and encourage business and tourism. The strength of Aeromexico’s network and their partnership with Delta Air Lines is a welcome offering for our travelers”.


“Oregon’s place in the global economy depends on strong global connections that allow Oregon businesses and residents the fullest possible access to international travel for commerce and pleasure,” said Sen. Ron Wyden, the ranking Democrat on the Senate Finance Committee. ”I am gratified to have worked successfully with federal officials and the Port of Portland to build our state’s global links on the compromise that is landing this Aeromexico flight at Portland International Airport”.

“Direct access to key, international markets opens opportunities for new investments in Oregon and helps to build on our thriving statewide economy”, Governor Kate Brown said. “I appreciate the work of our federal delegation and Port of Portland to expand Oregon’s connections to Latin America as we continue to build strong ties with the global economy”. Thus, Aeromexico and Delta Air Lines restate their commitment to offering high quality service to more destinations in Mexico and the United States.


22nd December 2017

Aeromexico may take on part of Delta’s C Series order amid U.S. trade spat: sources

Aeromexico has held preliminary talks to take some Bombardier C Series jet orders from Delta Air Lines Inc., which owns a stake in the Mexican carrier, to avoid possible U.S. trade duties levied on the planes, two sources familiar with the matter said. Mexico's largest carrier, 49-per cent owned by Delta, is considering taking an unknown number of the 75 C Series planes ordered by Delta in 2016, one of the sources said. Delta's C Series deliveries, scheduled to begin in spring 2018, face a possible 300 per cent U.S. duty stemming from a trade dispute with Boeing Co.


In October, Bombardier gave a controlling stake in the C Series program to Airbus SE, which would enable assembly in the United States in a move it says will help bypass potential import duties. Under the proposed Aeromexico deal, the single-aisle jets would be sold to Aeromexico and fly under the banner of the Mexican carrier which would not have to pay a U.S. duty, one of the sources added. "It's not a way for Aeromexico to fly for Delta," the same source said. "But it keeps the planes within the Delta family."


Aeromexico is now reviewing its fleet, a third source said, which is composed of Boeing and Brazil's Embraer SA jets. The carrier received a presentation about the 110-to-130 seat C Series last week, and is expected to receive another from Bombardier's Brazilian rival, the source said. Sources spoke on condition of anonymity as the talks are confidential. They cautioned that no final decision has been made and Aeromexico could still buy planes from Embraer.


Embraer and Bombardier both declined to comment. Aeromexico referred questions to Delta. Delta did not comment on any specific deal, but spokesman Morgan Durrant referred to recent remarks by the company's CEO who said the carrier would not pay any duties, but still intended to "take the aircraft." An Aeromexico deal would offer a short-term solution to Bombardier and Delta in the trade dispute. A U.S. trade agency is expected to decide in early 2018 on Boeing's complaint that the Canadian company benefited unfairly from subsidies and dumped the 110– to 130-seat C Series jets in the U.S. market below cost.


The case has fueled trade tensions between Canada and the United States and comes as the two countries, along with Mexico, are engaged in tense negotiations to modernize the North American Free Trade Agreement (NAFTA). Bombardier has said it would assemble the C Series jets destined for U.S. airlines at Airbus' Alabama plant, which the two companies say would exempt them from duties. Boeing has countered that the C Series should still be subject to duties, even if the planes are assembled in the United States.



15th November 2017

Aeromexico launch Seattle-Mexico City service

Delta Air Lines and its partner Aeromexico, Mexico’s global airline, have launched nonstop service between Seattle and Mexico City. A Delta hub, Seattle is home to firms such as Amazon, Boeing, Microsoft and Starbucks. This new route will connect these two cities enabling bilateral exchange to increase business and investment opportunities in both destinations.


Delta is the largest global carrier at Seattle-Tacoma International Airport and has more than tripled flights and destinations in Seattle since 2012. Customers flying in from Mexico City can connect to different destinations beyond Seattle through Delta’s hub. Aeromexico Chief Revenue Officer Anko van der Werff noted, “As the only airlines offering nonstop service to Mexico City from Seattle, we connect customers in North America to our main hub in Mexico and beyond, facilitating transborder exchange like never before.”


This new flight is part of the strategic plan between Delta and Aeromexico to provide service between their hubs while also transforming Mexico City into Latin America’s global hub. The Seattle-Mexico City route is operated using Boeing 737-800 aircraft with 160 passenger seats, –16 in Class Premier - with the following schedules:


Seattle-Mexico City*

AM 495   10 p.m.   5:25 a.m.   Daily

Mexico City-Seattle*

AM 494   4:05 p.m.   8:05 p.m.   Daily



13th October 2017

Japan Airlines and Aeromexico target 2018 codeshare

Japan Airlines and Aeromexico will begin codesharing on select routes in Mexico some time during the next financial year, as the two airlines look to enhance connectivity between Japan and Mexico. Details of the codeshare are currently slim, and the current target date is simply for the 2018 financial year, which runs from April 1, 2018 to March 31, 2019. Which exact routes will be included in the codeshare are also still to be determined, however Japan Airlines has confirmed with Business TravellerAsia-Pacific that the two carriers are currently looking at adding about 12 of Aeromexico’s routes in Mexico to the agreement.


The agreement adds to Japan Airlines’ existing joint-business with fellow Oneworld carrier, American Airlines, which sees it currently serve eight destinations in Mexico via Los Angeles and Dallas Fort Worth. These include Aguascalientes, Cancun, Guadalajara, Leon, Mexico City, Monterrey, Queretaro and San Luis Potosi. Aeromexico, meanwhile, currently flies daily to Tokyo Narita from Mexico City, and in May this year added Seoul to its network. The Skyteam member also launched a joint venture earlier this year with fellow alliance member Delta Air Lines.



09th October 2017

Aeromexico outlines 737MAX 8 flights in March 2018

AeroMexico in last week’s schedule update filed preliminary Boeing 737MAX 8 operation, currently available for booking for travel between 23MAR18 and 31MAR18. During this period, the 737MAX 8 will operate Mexico City – Cancun route, up to 3 times a day. Configuration of the 737MAX 8 is C16Y150.

AM583 MEX0100 – 0400CUN 7M8 x23
AM589 MEX0700 – 1003CUN 7M8 23
AM569 MEX0820 – 1132CUN 7M8 x23
AM445 MEX1415 – 1735CUN 7M8 23
AM581 MEX1520 – 1837CUN 7M8 x23

AM580 CUN0605 – 0735MEX 7M8 x23
AM590 CUN1040 – 1215MEX 7M8 23
AM576 CUN1209 – 1350MEX 7M8 x23
AM593 CUN1810 – 1955MEX 7M8 23
AM944 CUN1912 – 2105MEX 7M8 x23


21st September 2017

Aeromexico connects capital to Colima

Aeromexico has added another domestic spoke to its Mexico City (MEX) network, starting a daily service to Colima(CLQ) on 18 September. The 472-kilometre route will be flown by the airline on its E170s, with it going head-to-head with Aeromar on the city pair, with the latter carrier offering 19 weekly flights to the Mexican capital from the Mexican West Coast city according to OAG schedules.  



7th September 2017

AEROMEXICO announce a new codeshare partnership with Delta Airlines

AeroMexico earlier this month expanded codeshare partnership with DELTA, covering additional domestic US routes. Approximately from 04SEP17, planned new codeshare routes as follow.

AeroMexico operated by DELTA
Atlanta – Birmingham AL
Atlanta – Charlotte
Atlanta – Dayton
Atlanta – Ft. Lauderdale
Atlanta – Grand Rapids
Atlanta – Louisville 
Atlanta – Norfolk 
Atlanta – Omaha
Atlanta – Providence 
Atlanta – San Juan
Detroit – Baltimore/Washington
Detroit – Boston
Detroit – Cleveland
Detroit – Grand Rapids  
Detroit – Hartford 
Detroit – Newark 
Detroit – New York JFK
Detroit – New York LaGuardia
Detroit – Philadelphia 
Detroit – Pittsburgh 
Detroit – Washington Reagan 
Los Angeles – Las Vegas
Los Angeles – San Francisco



3rd August 2017

AEROMEXICO and El Al Isreal Airlines sign codeshare agreement

From 14th August, the agreement will provide a better connectivity between Mexico and Tel Aviv, through the network of both airlines. Aeromexico, Mexico’s global airline, launched the new code share agreement it signed with EL AL Israel Airlines during the IATA Annual General Meeting held in Cancun, Mexico. The agreement was signed by the Chief Executive Officers of both airlines, Andres Conesa for Aeromexico and David Maimon for EL AL.


During the code share agreement signing ceremony, Aeromexico CEO Andres Conesa, said “This alliance reflects our consistent pursuit to offer our customers new and attractive options to connect to different destinations, where our partners allow us to expand our extensive flight connectivity network even further. On this occasion, we thank EL AL Israel Airlines for sharing our commitment and vision, which I am sure will allow us to strengthen the ties between Mexico and Israel even more.”


In recent years, passenger traffic between Mexico and Israel has grown notably at a more than ten percent annual rate, exceeding 35,000 passengers per year, which represents an average of 50 tourists per day. ”The increasing business and tourism ties between Israel and Mexico makes it a natural for both EL AL and Aeromexico to move forward to launch this code share agreement. We are confident that this agreement will be a success and be the best option for our mutual passengers,” said David Maimon, President & CEO of EL AL Israel Airlines.


This new code share aims to provide customers with different route options with enhanced flight connectivity possibilities through the airports served by both carriers, such as Toronto in Canada, as well as Amsterdam, London, Madrid, and Paris in Europe, creating more than ten alternative flight schedules between Mexico City and Tel Aviv. The codeshare flights will be available for sale as of August 2nd for travel as of August 14th, 2017. Thanks to this new code share agreement, both Aeromexico and EL AL consolidates their commitments to provide more and better connectivity options while also helping strengthen tourism and commercial ties between both nations.


14th July 2017

The July 1st inaugural flight of the new Aeroméxico route was given a water cannon salute upon arrival in California’s Silicon Valley, but the San José Mercury noted that a shower of microchips might have been more appropriate.


The daily service will take advantage of the fact that there are strong links between the two cities: more than 20,000 citizens of San Jose can trace their origins back to the Guadalajara region, said San Jose councilman Johnny Khamis at a celebration yesterday for the new route. California welcomed 8 million Mexican visitors in 2016, and three of every 10 Mexican passengers flying to the United States visit the state, reported the newspaper Milenio.


10th July 2017

Aeromexico adds new routes to California and South Korea

Aeromexico commenced two new international routes at the beginning of July. The more significant was the carrier’s four times weekly service from Mexico City to Seoul Incheon which launched on 2 July. The service, which involves a tech-stop at Monterrey on the outbound flight, will be flown using the airline’s 787-8s. Aeromexico are the only carrier serving this route and it becomes the first link from South Korea to a destination in Central or South America. Seoul becomes the SkyTeam carrier’s third destination in Asia, joining Shanghai Pudong and Tokyo Narita. Aeromexico’s other new route this week was from Guadalajara (GDL) to San Jose (SJC) in California. The route, launched 1 July, will be flown six times weekly by Aeromexico. 


21st June 2017

Aeromexico announces new flight to Calgary from Mexico City


Aeromexico started to serve its fourth daily non-stop service Canadian destination, the Calgary-Mexico City route on June 1st. Aeromexico currently serves the four largest cities in Canada. Calgary is known for its growing oil and gas industry, and is ideal for business travelers looking to fly directly to Calgary without having to stop in other cities in Canada. Calgary is also a hub where our codeshare partner WestJet allows us to aggressively expand connectivity options to 35 destinations nationwide.



In 2011, Aeromexico started to serve the Canadian market with direct service to Montreal, Que., and in just six years, the carrier has expanded its presence to the country’s Central, Western and Eastern provinces. In addition, as of June 19 this year, the airline will increase service to two daily flights from Mexico City to Montreal, Toronto and Vancouver, for the summer season through Aug. 20, offering more than 9,900 seats per week and more than 60 non-stop flights to all customers traveling to this northernmost country on the North American continent.



9th May 2017

Aeroméxico and Delta Air Lines announce codeshare agreement


Aeroméxico and Delta Air Lines have announced that from today they will commence their joint codeshare agreement to operate transborder flights between the United States and Mexico. Aeroméxico and Delta have confirmed with the U.S Department of Transportation (DOT)

Starting today, Delta and Aeroméxico will work together to enhance the customer experience on the ground and in the air by investing in airport facilities, boarding gates and lounges. The two companies will also be able to implement joint sales and marketing initiatives in both countries. Delta will provide service in the United States through its connecting hubs in Atlanta, Detroit, Los Angeles, Minneapolis-St. Paul, New York, Salt Lake City and Seattle; Aeromexico will offer greater access to Mexico through its hubs in Mexico City, Monterrey and Guadalajara.


The carriers are writing a new chapter in the history of aviation in the Americas with the first immunized transborder alliance between Mexico and the United States. This partnership will allow the carriers to expand competition and serve new destinations. Additional service and more convenient schedules will benefit customers of both companies, while deepening the relationship the airlines have shared for more than 20 years.



3rd May 2017

Aeroméxico announces direct daily flights on its London - Mexico City route


Aeroméxico commenced operations between the London and Mexico City in 2012 and then increased to 6 x Weekly in 2016. Now they have announced they will ofer daily non-stop services between the 2 cities. Aeroméxico operates from Heathrow Terminal 4 and out of Terminal 2 at Mexico City Airport. Since 2013, passenger traffic between the 2 countries have grown close to 32%.



24th April 2017

Aeroméxico has formally introduced Aerobot - Artificial Intelligence (AI) customer service chatbot


In just 6 months, the chatbot has taken the customer service department from 0-96% automation, reducing the average customer service resolution time via chat from an average of 16 minutes down to 2 minutes. “Mexicans are some of the most avid users of social chat platforms, such as Facebook Messenger and we saw a definite gap in what was being done to ease ongoing travelers pain points,” said Brian Gross, vice president of digital innovation, Aeroméxico. “As part of our commitment to innovation and with the help of and IV.AI, we were able to build a truly advanced AI brain that was fed historical customer service data in all forms, in order for it to be truly smart in how it handles requests, despite possible language challenges.”



10th April 2017

Aeromexico celebrate 10 years Flying to Argentina!

Mexico's global airline, Aeroméxico, celebrates 10 years serving the Argentinian market as the only carrier offering direct daily flights between the two capital cities. In 2016, Mexico ranked Argentina as its 5th largest market in terms of passenger arrivals, representing the second largest market in Latin America. Aeromexico currently offers 7 non-stop flights per week to Argentina during the regular season, with 12 flights per week on high season.



4th April 2017

Aeromexico launches non-stop flights to Michigan

Aeroméxico has launched nonstop flights between Detroit Metropolitan Wayne County Airport and Mexico City, as connectivity between Michigan and key automotive production areas in Mexico increases.


April 2017

Aeroméxico announced it was suspending Cozumel flights

Cozumel International Airport reports that the last Aeroméxico flight to the island will be Sunday, April 30. Regular flights to the island began in October of 2015 with 50-passenger planes which, within a few months, had increased to a 150-passenger A320 Airbus. There is speculation that one Saturday flight per week may remain via Mexico City stop-over as well as an Atlanta flight that would land in Cozumel before heading to its final destination of Mexico City. If airlines approve these flights, they would only be offered during the months of June, July and August.


 31st March 2017

Aeroméxico announces a new daily non-stop service btween Mexico City and Detroit

Aeroméxico is launching the new daily non-stop service from Mexico City to Detroit Metropolitan Wayne County Airport, commencing from 1st April 2017. Another new daily service to Monterrey, mexico, will begin from 1st May 2017.


15th February 2017

Aeroméxico and Aerolineas Argentinas commenced codeshare partnership, covering services between Argentina and Mexico

Planned codeshare routes: Aerolineas Argentinas operated by AeroMexico (Buenos Aires Ezeiza – Mexico City) Aeroméxicooperated by Aerolineas Argentinas (Buenos Aires Ezeiza – Cancun)


22nd February 2017

Aeroméxico announces 3 additional routes between USA and Mexico


19th January 2017

Aeroméxico announces Seoul, south Korea as its new destination route in Asia

From May 2017, Aeroméxico is scheduled to fly to Seoul 4 times a week and will be operated by Aeroméxico ’s boeing 787 Dreamliner aircraft which has a capacity of 243 passengers. This aircraft is considered as one of the most commercial aircraft in the skies, featuring plenty of legroom and large overhead bins for carry-on bags. Aeroméxico  will add a sixth flight to Mexico City to meet high summer demand by business and leisure travellers, for a little over three months starting in June, 2016.


The London - Mexico City route from Terminal 4 in Heathrow’s International Airport. In Mexico, operates out of Terminal 2 (T2) in the Mexico City International Airport, which has been rated the most modern air terminal in Latin America. Terminal 2 is also the airline’s main hub nationwide where the Mexican airline features the following services: check-in self-service kiosks, ticket offices, Salones Premier (VIP lounges), and new boarding readers, all to make sure passengers enjoy a more pleasant stay while waiting at the airport.


In 2012, Aeroméxico's CEO Andres Conesa announced the purchase of 10 Boeing Dreamliners, making the carrier first in Mexico to operate with such aircrafts. Since then the company started an aggressive plan of expansion, investing over 10 billion USD in improving their fleet. 90 Boeing 737s were bought and the delivery is expected to finish by 2018. The expansion plan is also escorted by an addition of new technologies in every aspect of their service. In 2016 2ku wireless internet service was added to some of the 737 aircrafts, which even included access to Netflix. On 787 Dreamliners the carrier added broadband internet, which means much more comfort for passengers in long distance travels. In mid 2016 Aeromexico also launched a new website, and new checkin kiosks in Mexico City airport. A fully functional mobile app is expected by 2017.