Passengers are entitled to one item of free carry-on baggage and one free personal item. The baggage must be no larger than 115cm in dimension and be no heavier than 10kg in weight. These rules apply to passengers flying in all classes.

Passengers in Economy Class are entitled to one item of free checked baggage. Checked baggage must not exceed the dimensions of 158cm and must be no heavier than 23kg. Those flying in Business Class are entitled to two items of free checked baggage with a maximum combined weight of 32kg. The dimensions of each individual bag must not exceed 158cm.

Need more baggage? Add extra baggage to your Avianca booking at the time of purchase with Alternative Airlines.

Economy class is the airline's lowest-cost cabin class. You can choose between the Economy Class fares — Super Promo, Econo and Flexi. While the inflight facilities and seating is the same with each fare, passengers do receive other perks when purchasing a higher-priced fare, such as seat-pre selection and free cancellations and changes.

Economy Class Facilities

Economy Class offers a wide range of inflight entertainment, as well as a breakfast, lunch and dinner menu, depending on the time of the day that you fly. Avianca's cuisines are made using top-quality ingredients. Some of the flights have a starter, hot plate options and dessert. Menus are also adapted to your special requirements at no additional cost

Economy Class Seats

Economy Class offers comfortable seats with legroom. On long-haul flights, a personal TV is fitted to each seat.

The airline doesn't have a Premium Economy Class. Passengers that would like to upgrade from Economy should consider the airlines' Business Class.

Passengers who have booked Economy Class have the option to upgrade via Aerovias’ Plusgrade Auction System, or, alternatively, last-minute at the airport if there are seats still available in Business Class.

Business Class Facilities

Benefits of travelling as a Business Class passenger include priority boarding, VIP lounges, two pieces of baggage allowance, a special food and drink selection on-board, and priority baggage tagging so that your baggage will be ready to pick us up as soon as possible upon arrival.

What are Business Class Seats Like?

The comfortable Business seating will recline to a sleeping position, and personal touchscreen TVs are provided. Amenities also include a pillow and blanket, shoe bags, a travel kit, plenty of storage space, seat and light controls, USB port and an international plug.

The airline doesn't have a First Class cabin. Business Class is the airlines' highest-tier of cabin class.

The airline provides individual TVs on some of their aircraft where films, TV programmes, music and flight map can be found. However, for the aircraft do not have this service, The airline also has an app, called ‘Avianca Entertainment’ which can be downloaded to passengers personal mobiles, computers or tablets where the same entertainment can be accessed.

The airline provides power outlets for passengers to charge their personal devices. This service is not available on Airbus A318 or Embraer 190 Aircraft.

Passengers can enjoy high-speed WiFi, with prices displayed to them once connected to their network, where passengers can choose their payment option.

Passengers have the opportunity to check in for their flight using our online check-in page. From there, click on the airline logo which will take you to the Avianca online check-in page. You can use either your reservation code or your e-ticket number to check in to your Avianca flight online. Web check-in opens 24 hours before your flight time.

To check-in at the airport, Avianca state that passengers must arrive at the check-in counters at least three hours before the flight if flying internationally and at least one hour before their flight if flying domestically. The airline also gives the option for passengers to check in using self-service kiosks at the airport. Passengers must simply enter their details into the self-service kiosk and print their boarding pass at the airport. Passengers can check in on all flights using a self-service kiosk 24 hours before their flight.

If flying domestically within Colombia and Peru, check-in using the self-service kiosk closes 35 minutes before the scheduled flight departure time. If flying domestically within Ecuador, self-service kiosks are available for check-in up until 35 minutes before the scheduled flight departure time. If flying anywhere else, kiosks close one hour before your flight departure time.

Avianca is a member of Star Alliance who is the world’s leading alliance of airlines. If you are a member of any Star Alliance frequent flyer program you can receive and redeem miles and gives you entry to over 1,000 VIP lounges worldwide and connections to more than 1,000 destinations in over 100 countries. Gold Elite and Silver Star Alliance members have access to a variety of add-ons such as priority check-in and priority baggage handling.

If you require wheelchair assistance at the airport, you must speak to Avianca of this at the time of your booking. You can request this service by getting through to the airline's offices; or the Alternative Airlines customer service team if you have booked through our website. For more information on this please see our wheelchair assistance page.

You should use this service if a child from the ages of 5 and 11 travels to any domestic or international destinations. Persons between the ages of 12 and 17 are permitted to travel unaccompanied. For more information see our Unaccompanied minors page.

You may be asked to show certain medical forms before flying. For your own safety of the child, Avianca advises 28 weeks pregnant mothers are at high-risk. For more information on this please click here.

Take them with you in the cockpit or in the hold of the plane. For transport, you must present the health inspection certificate and meet the requirements of the destination. For more information see our flying with pets page.