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About

Avianca is national airline carrier of Colombia since 1919 and is the largest airline in Colombia and the second largest in Latin America. It is part of the Synergy Group that incorporates Ocean Air (Brazil) and VIP (Ecuador). With its subsidiaries that include Avianca Brasil, and Avianca Costa Rica, Avianca has the most extensive network of destinations in Latin America and is one of the main airlines connecting South America with the rest of the world. Operating from its hub in Bogotá to over 25 destinations in Colombia, and more than 40 destinations in the Americas and Europe. In 2019, the airline is celebrating its 100th anniversary oldest continuously operating airline in the Western Hemisphere.

In 2009, Avianca merged with TACA and took on several of its routes and services. This marked one of the biggest airline mergers in history, as TACA was historically one of South America's largest airlines. However, TACA now operates as Avianca El Salvador since 2013.

Subsidiaries

Aerogal Avianca Ecuador

Avianca Argentina

Avianca Brasil

Avianca Costa Rica

Direct Flights

The airline offers a number of direct flights from Bogotà to international destinations outside of South America. Some of its key direct services to fly to Colombia from London, Munich, Madrid and Barcelona. Alternatively, connections to Colombia can be made through major gateways in the US (Miami, Fort Lauderdale and New York). Here's a list of which countries that the airline offers direct flights to in each continent.

Europe

• Barcelona
• Florencia
• London
• Madrid

North America

• Boston
• Fort Lauderdale
• Miami
• New York
• Orlando
• Washington

Central America

• Cancun
• Guatemala
• Mexico City
• Panama
• Punta Cana
• San Juan
• Santo Domingo

Asia and Australia

The airline doesn't currently fly from Bogota to any destinations in Asia or Australia.

Destinations

Destinations

International Destinations

(Correct as of October 2019)

Domestic Destinations

Fleet

As of October 2019, Avianca had a fleet size of 117 and have 115 aircraft on order. The airline has a fleet that is predominantly made up of Airbus aircraft, although it does a number of Boeing, Cessna and Embraer aircraft as well.

Check-In Information

Online Check-In

Passengers have the opportunity to check-in for their flight using our online check-in page. From there, click on the airline logo which will take you to the Avianca online check-in page. You can use either your reservation code or your e-ticket number to check-in to your Avianca flight online. Web check-in opens 24 hours before your flight time.

Airport Check-In

To check-in at the airport, Avianca state that passengers must arrive at the check-in counters at least three hours before the flight if flying internationally and at least one hour before their flight if flying domestically. The airline also gives the option for passengers to check-in using self-service kiosks at the airport. Passengers must simply enter their details into the self-service kiosk and print their boarding pass at the airport. Passengers can check-in on all flights using a self-service kiosk from 24 hours before your flight.

If flying domestically within Colombia and Peru, check-in using the self-service kiosk closes 35 minutes before scheduled flight departure time. If flying domestically within Ecuador, self-service kiosks are available for check-in up until 35 minutes before scheduled flight departure time. If flying anywhere else, kiosks close one hour before your flight departure time.

Baggage Allowance

Carry-on Baggage

Passengers are entitled to one item of free carry-on baggage and one free personal item. The baggage must be no larger than 115cm in dimension and be no heavier than 10kg in weight. These rules apply to passengers flying in all classes.

Checked Baggage

Passengers in Economy Class are entitled to one item of free checked baggage. Checked baggage must not exceed the dimensions of 158cm and must be no heavier than 23kg. Those flying in Business Class are entitled to two items of free checked baggage with a maximum combined weight of 32kg. The dimensions of each individual bag must not exceed 158cm.

Need more baggage? Add extra baggage to your Avianca booking at the time of purchase with Alternative Airlines.

Speciality Items and Sports Equipment

Specific rules and regulations apply to flying with sports equipment. Always check the airline's height and weight regulations before flying with items such as surfboards, golf clubs and bicycles. Bowling equipment, tennis rackets and fishing equipment can be checked onto your Avianca flight at no additional cost if they do not exceed 23kg. Bicycles can be checked (for an additional fee) as long as they weigh less than 32kg and do not exceed 230 lineal cm. For more information on flying with your bicycle please see our FAQ page on "Flying with a Bike."

Economy Class

Economy class is the airline's lowest cost cabin class. You can choose between the Economy Class fares — Super Promo, Econo and Flexi. While the inflight facilities and seating is the same with each fare, passengers do receive other perks when purchasing a higher-priced fare, such as seat-pre selection and free cancellations and changes.

Economy Class Facilities

Economy Class offers a wide range of inflight entertainment, as well as a breakfast, lunch and dinner menu, depending on the time of the day that you fly. Avianca's cuisines are made using the top-quality ingredients. Some of the flights have a starter, hot plate options and dessert. Menus are also adapted to your special requirements at no additional cost

Economy Class Seats

Economy Class offers comfortable seats with legroom. On long-haul flights, a personal TV is fitted to each seat.

Premium Economy

The airline doesn't have a Premium Economy Class. Passengers that would like to upgrade from Economy should consider the airlines' Business Class.

Business Class

Passengers who have booked Economy Class have the option to upgrade via Aerovias’ Plusgrade Auction System, or, alternatively, last-minute at the airport if there are seats still available in Business Class.

Business Class Facilities

Benefits of travelling as a Business Class passenger include priority boarding, VIP lounges, two pieces of baggage allowance, a special food and drink selection on-board, and priority baggage tagging so that your baggage will be ready to pick us as soon as possible upon arrival. 

What are Business Class Seats Like?

The comfortable Business seating will recline to a sleeping position, and personal touch screen TV’s are provided. Amenities also include a pillow and blanket, shoe bags, travel kit, plenty of storage space, seat and light controls, USB port, and international plug.

First Class

The airline doesn't have a First Class cabin. Business Class is the airlines' highest-tier of cabin class.

In-flight Services

In-flight Entertainment and Wifi

The airline provides individual TVs on some of their aircraft where films, TV programmes, music and flight map can be found. However, for the aircraft do not have this service, The airline also has an app, called ‘Avianca Entertainment’ which can be downloaded to passengers personal mobiles, computers or tablets where the same entertainment can be accessed.  The airline provides power outlets for passengers to charge their personal devices. This service is not available on Airbus A318 or Embraer 190 Aircraft. Passengers can enjoy high-speed WiFi, with prices displayed to them once connected to their network, where passengers can choose their payment option.

Frequent Flyer Programme

With Avianca's frequent flyer program you can earn and redeem miles and take advantage of all the services they have on offer to its seven million members. Avianca offers LifeMiles Silver, Gold Elite and Diamond Element Programmes to its members.

Airline Alliance

Avianca is a member of Star Alliance who is the world’s leading alliance of airlines. If you are a member of any Star Alliance frequent flyer program you can receive and redeem miles and gives you entry to over 1,000 VIP lounges worldwide and connections to more than 1,000 destinations in over 100 countries. Gold Elite and Silver Star Alliance members have access to a variety of add-ons such as priority check-in and priority baggage handling.

Special Services

Avianca offers a number of special services to its passengers. Please see below the following services it offers:

Wheelchairs

If you require wheelchair assistance at the airport, you must speak to Avianca of this at the time of your booking. You can request this service by getting through to the airline's offices; or the Alternative Airlines customer service team if you have booked through our website. For more information on this please see our wheelchair assistance page.

Unaccompanied minors

You should use this service if a child from the ages of 5 and 11 travels to any domestic or international destinations. Persons between the ages of 12 and 17 are permitted to travel unaccompanied. For more information see our Unaccompanied minors page.

Expectant Mothers

You may be asked to show certain medical forms before flying. For your own safety of the child, Avianca advises 28 weeks pregnant mothers are at high-risk. For more information on this please click here.

Travelling with Pets

Take them with you in the cockpit or in the hold of the plane. For transport, you must present the health inspection certificate and meet the requirements of the destination. For more information see our flying with pets page.

Airport Hub

El Dorado International Airport (BOG)

El Dorado International Airport (BOG) is the airport hub for Avianca. The airline has been based at El Dorado international since 1998. With El Dorado International, the Colombian carrier is able to offer its passengers a fantastic gateway to domestic destinations within Colombia, as well as international destinations to other parts of South America, Central and North America and Europe. Located in west Bogota, El Dorado International Airport opened in 1959. The airport is split into two main airports — Terminal 1 and Terminal 2.

Terminal 1 is the main terminal at El Dorado International for international flights, as well as serving a number of domestic services too. In total, Terminal 1 serves over 70 routes from Bogota. The terminal has an array of different retail shops, with duty-free, a selection of restaurants and the popular Colombian coffee shop Juan Valdez Café. Avianca uses Terminal 1 for both domestic and international.

Terminal 2 is mainly used for domestic flights. With considerably less passenger traffic than Terminal 1, Terminal 2 has around half fewer shops, restaurants and coffee shops. Avianca uses Terminal 2 to connect its passengers to different destinations within Colombia, including Armenia, Cartagena, Medellin, San Andrés and many other domestic cities within the country. Other airlines that fly from the airport include Wingo, Avior Airlines,Satena, Líneas Aéreas Suramericanas, TAC Colombia and Copa. 

Route Map

Popular Routes

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Book your Avianca flights with Alternative Airlines to be able to book in English. We offer a trusted booking service in English when booking your flights. We want to make the reservation as easy as possible, that's why we allow our customers to book in English and pay in multiple currencies. 

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Bogota Travel Guide

Flying to Bogotà with Avianca? Take a read at our local's guide to Colombia's capital city to prepare you for your trip!