Avianca Ecuador, formerly known as AeroGal, is an Ecuadorian airline based in Quito with it's hub airport at Mariscal Sucre International Airport.
The airline operates passenger and cargo flights domestically within Ecuador, but also between the mainland and the Galápagos Islands, and between Ecuador and Peru (on behalf of Avianca Peru) and Colombia (on behalf of Avianca).
The airline is one of the 7 airlines which make up the Avianca group of nationally-branded airlines within Latin America.
AeroGal was originally established in 1986 but merged with Avianca and TACA in 2009. It kept its AergoGal branding until 2014 when it was renamed to Avianca Ecuador.
There's a different baggage policy for both checked in and carry-on baggage.
Hand baggage for each passenger has a maximum weight allowance of 10kg / 22 lbs, and a maximum dimensions of 55 x 25 x 25cm (22 x 10 x 10in). Please don't pack any prohibited items in your carry-on bag as this will be removed at disposed of at airport security. Prohibited items include any liquids over 100ml, explosives, sharp objects and illegal substances.
Bags in checked luggage can not exceed 158cm (62in) for the combined linear dimensions (length + width + height).
For domestic flights in Ecuador on the L fare, passengers are permitted 2 x 23kg (51lbs) of checked baggage.
For all other flights, passengers are permitted 1 x 23kg (51lbs) of luggage with Avianca Ecuador.
There is on one seating class available: Standard (Economy). There are up to 30 seats on the aircraft. All seats have padded headrests, with ample storage in the overhead bins above the seats. The flights are only short, as the airline only operates regional flights, so facilities and services are limited onboard the flight.
Economy class passengers can choose their fare purchase, which ranges with baggage allowances, changes to tickets, LifeMiles collection and seat selection.
Passengers also get access to the inflight entertainment, as well as food and drink (depending on the duration and time of your flight)
There is currently no premium economy fare on Avianca Ecuador flights.
Passengers with an economy class ticket can enter an auction for a chance to upgrade to the executive or business class. The business class includes more baggage, priority boarding, a VIP lounge and premium food and drink service on board.
There is no first class within the Avianca Ecuador cabin. Upgrade to Executive class for a premium flying experience.
Both online and airport check-in is available for passengers flying with Avianca Ecuador.
Passengers can check in online for their Avianca Ecuador flights, which open 24 hours before flying and closes 3 hours before the scheduled departure time. For a quick and easy process at the airport check-in online and have your boarding pass printed or saved on your phone.
Passengers who have not checked in online must do so at the airport. Visit the Avianca check-in desk with your travel documents ready to proceed. You should do this at least 3 hours before your flight is due to depart. Please bear in mind that if you haven't checked in online you may be subject to extra fees for printing your boarding pass.
Avianca Ecuador is part of the leading global network, Sky Alliance. It currently has 27 member airlines and was founded in 1997 with the five founding airlines: Scandinavian Airlines, Thai Airways International, Air Canada, Lufthansa and United Airlines. The alliance has grown considerably now to airlines which fly to 1,321 airports and 193 countries, carrying 637 million passengers every year.
The frequent-flyer program is called LifeMiles, where members can earn and redeem miles. Passengers can earn miles with each qualifying flight they purchase on Avianca, Iberia or Aeromexico, and when enough have been collected, they can be exchanged for rewards. There are currently three grades of this membership; Silver, Gold and Diamond.
Avianca provides its passengers with onboard entertainment, from movies and TV shows to games and music. Keep up with the latest movies on-board with Avianca. Passengers can also enjoy the in-flight magazine, or bring their reading material with them onto the plane.
On some flight services with Avianca, there will be in-flight WiFi available. There are different plans available to purchase, which vary in price depending on the duration and what the plan includes. For example, there is a social media and email plan, a browsing plan and an all-inclusive plan.
The airline provides food on flights which are long enough, with some meals including a starter, hot main and dessert. There are also additional snacks served on flights which are longer than 5 hours.
Passengers who require a special meal for dietary, medical or religious reasons can request one by contacting the airline in advance. The meals available are baby meal, child's meal, low-calorie meal, low-fat meal, low sodium meal, diabetic meal, gluten-free meal, lactose-free meal, bland meal, seafood meal, raw vegetable meal, Indian meal, Kosher meal, Muslim meal, a vegetarian meal, Asian vegetarian, Oriental vegetarian, vegetarian Jain, Lacto-Ovo vegetarian and fruit platter.
Passengers should contact the airline as soon as possible after booking to inform them of any special assistance that may be required. For tips and guidance about special services on planes and at airports, see our guide here.
Avianca Ecuador accepts pets as a cabin or checked luggage, for a fee and providing they meet the national standards. Contact the airline directly for more information or to request this service, or look at our tips and guide on travelling with animals.
Avianca Ecuador provides a paid unaccompanied minor service for most routes. This must be arranged well in advance of flying, with the airline directly.
Primarily, Avianca Ecuador offers domestic flights to destinations around Ecuador. However, they also offer flights to other destinations in the region.
We’re super proud of our Trustpilot rating, but don’t just take it from us. See why millions of others love booking their flights through Alternative Airlines
No way, really?! Yes! We’ve partnered with some amazing BNPL payment providers to allow you to pay for your flights over time, with ease.
Mariscal Sucre International Airport (UIO) is the busiest airport in Ecuador and one of the busiest airports in South America. The airport is located in Tababela, Quito Canton, Pichincha and serves the region of Quito. Mariscal Sucre International Airport opened in February 2013, which was replaced by the 50 year old airport of the same name, which was named after the independence leader Antonio José de Sucre. The airport has a runaway with the length of 4,100m / 13,45ft.
From Mariscal Sucre International Airport (UIO), popular route destinations include Panama City, Bogotá, Madrid, Miami, Lima, Mexico City.
Mariscal Sucre International Airport is also a hub for Equal and LATAM Ecuador. Other airlines that fly from and to Mariscal Sucre International Airport include LATAM Airlines Ecuador, Boliviana de Aviacion, Copa Airlines, Delta Airlines, Iberia, KLM, United Airlines, Aerolineas Argentinas and Starblue Airlines when it launches.
Avianca Ecuador's fleet currently consists of only Airbus models, although historically it has had different Boeing aircraft. The following is correct as of August 2022: