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Baggage Policy

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Carry-on and checked baggage on board a Jetsmart flight have different requirements to follow. Measurements and dimensions can be found below.

Carry-on Baggage

One piece of carry-on baggage with a maximum weight of 10kg is included in your ticket fare. Carry-on baggage must not exceed maximum dimensions of 45cm x 35cm x 25cm. Any carry-on baggage that exceeds these measurements will be classed as checked baggage.

Please don't pack any prohibited items in your carry-on baggage such as liquids over 100ml. Any prohibited items will be removed and thrown away by airport security.

Checked Baggage

Checked Baggage, as well as additional carry-on baggage, can be added to your booking via the JetSMART website. Prepaid baggage must not exceed 23kg. Nor have a total dimension of more than 158 linear cm. Any baggage that is larger than these dimensions will be charged as oversized baggage.

Cabin Classes

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The aircraft are all new, offering clean, comfortable, and modern interiors.

JetSmart is a dedicated low-cost carrier and has added extra seating so that more people can fly at an even lower cost.

Economy Class

Economy Class Facilities

The airline does not offer entertainment, Wi-Fi, or onboard magazines. It is focused on cost-reduction for the customer. The basic rate enables customers to travel simply, from point A to point B, along with a small handbag. Add-on is then available for customers who require more from their fare:

You can select the seat you want at a very low cost. Secure your front row seats, emergency exits or SMART seats (rows 2 to 4) where you will have more space to enjoy the flight.

Check baggage is not included in the price, as not everyone requires it, but can be added for a small fare.

If priority boarding is important to you, you can also pay a small fee for this service.

Economy Class Seating

The new and modern seats are pre-reclined and full of comfort with an ample amount of legroom. 


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Online and airport check-in is available for JetSmart flights. Opening and closing times vary.

Online Check-In

Online check-in is open from 72 hours before your flight and closes 40 minutes prior. Passengers can check-in for their JetSMART flight online by visiting the JetSMART website and click check-in. In order to avoid long queues at the airport, check-in online and print your boarding pass ready to be shown at the airport.

Airport Check-In

Passengers can also check-in for their JetSMART flight by visiting a JetSMART check-in agent at the JetSMART check-in desk at the airport of departure. The airport is open between 120—40 minutes before scheduled flight departure time for domestic flights and 180—60 minutes before scheduled flight departure time before international flights. 

Frequent Flyer Program

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JetSMART doesn't currently have a frequent flyer program.

Airline Alliance

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JetSMART is not part of any airline alliance but is funded by Indigo Partners.

Buy JetSMART Flights on Finance

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Did you know that you can buy JetSMARt flights on finance? When you book through Alternative Airlines you can buy ANY JetSMART flight ticket and pay over time with one of our payment plan providers such as Klarna, Uplift, Afterpay, Zip and more. Buy JetSMART flights today and split the cost over weekly, bi-weekly or monthly instalments.

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Destinations that JetSmart flies to

As of October 2022, JetSMART flies to over 10 domestic destinations as well as 10+ international destinations.

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Buy your flights now and pay later

No way, really?! Yes! We’ve partnered with some amazing BNPL payment providers to allow you to pay for your flights over time, with ease.

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