The PIA baggage allowance for passengers flying in Economy Class and Economy Plus to bring one item of carry-on baggage with them on the plane. For both domestic and international flights the baggage must not weigh more than 7kg and be no bigger than 115cm overall or should have dimensions of 38cm length x 22cm width x 55cm height. Business-class passengers baggage must not weigh more than 12kg and one small briefcase weighing no more than 5kg.

For domestic flights, the baggage allowance is one piece of luggage weighing no more than 20kg per passenger and for Business Plus, two pieces per passenger with a total weight of two pieces not exceeding 30kg. Excess Baggage will be per piece instead of per kg and additional piece up to 28kg will be charged at a flat rate regardless of the sector. The free baggage allowance will be two pieces of 28kg each for Economy Cabin and 32kg for Business Cabin (For the USA and Canada Only).

As of 1st April 2022, PIA announced their increased charges for excess baggage. For baggage over the allowance of 20kg, passengers will be subject to a charge of Rs.250 per kg over 20kg.

The airline's Economy class offers an affordable fare, giving you the flexibility to decide which extras you need onboard.

Economy Facilities

Passengers on long-haul flights will be served a complimentary meal by the airline's expertly trained staff. The in-flight menu is made up of a range of Pakistani and international dishes. Typical lunch and dinner options include mutton curry served with rice, almonds, and raisins or Italian fettuccini pasta. In between meals, PIA serves snacks such as chicken kebabs, club sandwiches, mango charlottes, and BBQ chicken boti as well as a selection of hot and cold drinks. All PIA's meals served on-board are Halal.

PIA’s In-flight entertainment system means you can relax and pass the time by watching movies and listening to music onboard the flight. Passengers can stay connected with their emails and contact through WiFi onboard.

What are PIA Economy seats like?

With PIA's basic fare, passengers can recline in the airline's original seating. The seat pitch is 32 inches and the seat width is 17 inches.

Premium Economy Facilities

The airline's new Executive Economy class is available from anywhere in Pakistan to Manchester, Birmingham and Kuala Lumpur. Passengers will be able to check a larger quantity of baggage as well as gaining access to dedicated check-in counters.

What are Premium Economy seats like?

Once on board passengers will be able to stretch out in comfort with extra leg space as well as adjustable seating. You'll also dine in style with a delicious gourmet meal. The seat pitch is 49 inches and the seat has a width of 23 inches.

Business Class Facilities

Those travelling from Karachi, Lahore and Islamabad are able to enjoy the privileges of the airline's exclusive porter service who are able to assist you at PIA's Business Plus check-in counters. Passengers will enjoy a cosy and serene atmosphere at any of the airline's Business Class lounges. Choose from a range of snacks or entertainment services in a modern and comfortable lounge where you can unwind before your flight.

PIA provides wheelchair/ambulifter facility to those old, aged, sick and disabled passengers who require special individual attention during ground handling at airports, on embarking/disembarking. Such passengers are required to furnish a Medical Information Form (MEDIF).

What are Business Class seats like?

Sit back and relax with maximum legroom in a more spacious seating with a generous amount of room to recline to.

The airline is yet to offer a first class service on its flights.

First Class Facilities

The airline is yet to offer First Class services, however, the Business Class offers passengers greater flexibility and comfort on board.

What are First Class seats like?

Although the airline is yet to offer a First Class service, the airline's Business Class seats offer generous legroom and pith so that you can get the sleep you need. The seat pitch is 90 inches and the width is 30 inches

PIA passengers wanting to check-in online should see the Pakistan International Airlines web check-in page and then entering their PNR or booking reference and your surname. Web check-in is available from 24 hours before your flight up until six hours before. This is only for flights travelling between Islamabad, Karachi and Lahore.

For passengers wishing to check-in at the airport instead of online, or for passengers travelling a route that is not yet available for online check-in, they must report at the airport check-in desks. PIA recommends that passengers travelling domestically within Pakistan should arrive at the airport 2 hours before flights. For international flights, they recommend passengers arrive 4 hours before their scheduled flight arrival time.

PIA Awards Plus+ is the frequent flyer program. This program allows frequent flyers to get free tickets, excess baggage discounts, class upgrades, and a variety of rewards, special deals, and discounts. PIA Awards Plus+ has three tiers of membership – Emerald, Sapphire, and Diamond. Awards Plus+ miles can be gained by flying PIA and by purchasing and using the products and services of PIA's partners.

All of PIA's aircraft are equipped with on-board wheelchairs to assist passengers with mobility issues in moving throughout the cabin and the cabin crew can offer you with assistance moving within the aircraft cabin such as using the lavatory. If you require wheelchair assistance at the airport, you must inform PIA of this at the time of the booking. You can request this service by getting through to the airline's offices; or the Alternative Airlines customer service team if you have booked through our website. For more information on this please see our wheelchair assistance page.

The airline provides priority seating for passengers with a disability and will do their utmost best to find you a suitable seat that is suited to your needs.

Walking canes, frames, and crutches can be taken on the airline, provided they are put away in accordance with cabin safety requirements.