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About

Swoop is a Canadian low-cost airline and a subsidiary of WestJet. The airline is based at Hamilton International Airport in Ontario and offers flights to destinations within North America and to Jamaica.

The airline was founded in 2017, announcing itself as Canada's newest ultra-low-cost airline, with ticket prices projected to be around 40% less than its parent airline, WestJet. The airline flew its inaugural flight in 2018 with a service from Hamilton to Abbotsford. The airline also has a secondary hub at Edmonton International Airport, which acts as its western hub. 

Swoop is the first-ever ultra-low-cost Canadian airline to offer international flights. The airline launched its first international flights to several destinations within the US in mid-2018. The airline currently has an international route network of more than 10 destinations, which accounts for over half of its overall routes. 

Fleet

Swoops fleet is made up entirely of Boeing aircraft. The airline currently has eight Boeing 737-800s within its fleet.

Destinations

Domestic Destinations

International Destinations

Baggage

As an ultra-low-cost airline, Swoop doesn't give its passengers free carry-on baggage or checked baggage allowance, except for a small personal item. Any baggage other than the small personal item must be purchased in advance online or at the airport.

Carry-on Baggage

Passengers are given are allowed to bring one personal item with them onboard, free of charge. This personal item must fit within the dimensions of 41 cm x 15 cm x 33 cm (16" x 6" x 13") and must be able to fit under the seats in the aircraft.

Passengers can purchase carry-on baggage for an additional cost. Carry-on baggage can exceed the dimensions of 52 cm x 23 cm x 38 cm (21" x 9" x 15").

Checked Baggage

Passengers can purchase up to four pieces of checked baggage for an additional fee. No one piece of baggage can exceed the overall dimensions of 157 cm or exceed 23 kg in weight.

Check-in Information

Online Check-in

Passengers can check-in online via the Swoop online check-in page. Passengers can check-in from 24 hours before scheduled flight departure time up until one hour before scheduled flight departure time. 

Airport Check-in

Passengers can check-in at the airport by visiting one of the check-in desks. Airport check-in opens three hours prior to flight departure time and must be completed at least 60 minutes before. Passengers must make sure that they have all the relevant travel documents with them in order to check-in.

Hub Airport

John C. Munro Hamilton International Airport

Hamilton International Airport is an international airport in Hamilton, Ontario, Canada and is the hub airport for Swoop. The airport has a single terminal, two runways and facilitates flights from airlines travelling around Canada, the US, Mexico and Central America.

Swoop has used Hamilton International Airport as its hub since it launched in 2017. The airline originally planned to base itself out of Calgary, Alberta, however, its ultimately decided to use Hamilton International as its main base instead.

Other airlines that fly to/from Swoop include Air Transat, Sunwing Airlines and WestJet.

Credit: EelamStyleZ on Wikimedia Commons

Economy Class

Economy Class is the only cabin class available on Swoop flights. The airline offers a no-frills service at a cheap price and allows passengers to add on the services that they want. This means passengers can keep the cost down by choosing to stick with just a seat-only ticket or pay a little extra to add things like baggage, food and WIFI to their reservation.

Seats

Seats are set out in a 3 x 3 configuration, with 29" of seat pitch and 17" of width.

Passengers can purchase seats with extra legroom, which give 36" of seat pitch. These seats are available on the right half of the first six rows and are available at an extra cost.

In-Flight Entertainment

Through Swoop's mobile app, passengers can purchase in-flight entertainment onboard and watch the latest TV shows and movies streaming on Swoop flights from their personal electronic device. The app can be downloaded prior to the flight on android or IOS devices. The in-flight entertainment can be accessed and purchased once in-flight.

Passengers can also enjoy in-flight entertainment on their laptops by visiting SwoopSteam.com.

WIFI

Swoop's WIFI network puts the internet in the palm of passengers' hands through the airline mobile app. Once on the app, passengers can connect to Swoop's WIFI network and browse online on their personal electronic device. Whether passengers want to message family and friends or catch-up with emails, Swoop's WIFI network is perfect for light-browsing and keeping in touch with the outside world.

Passengers can also connect their laptop to WIFI by visiting SwoopSteam.com.

Food

Passengers can purchase light snacks and drinks from the airline's in-flight menu. The airline menu has a range of sweet and savoury snacks, as well as hot, cold, alcoholic and soft drinks. Passengers can order anything off the menu once in-flight but must pay with a credit card, as debit cards and cash aren't accepted.

Frequent Flyer

At this time, Swoop doesn't have a frequent flyer program in place to reward passengers for regularly flying with the airline.

Airline Alliances

Swoop isn't a part of any airline alliance.

Alternative Airlines to Swoop

Swoops Dogs and Service Animals

Unfortunately, Swoop does not accept pets in the cabin or as checked baggage. If you are travelling with an emotional support animal, you will be required to send a signed letter to [email protected] from a licensed mental health professional at least 48 hours before your flight. Emotional support animals are required to wear identification at all times. For more information on travelling with pets and support animals, please visit the Alternative Airlines guide here.