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Baggage Policy

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Zoom Air has a different baggage policy for carry-on and checked baggage policy.

Carry-on Baggage

Passengers may carry a maximum of one piece of hand baggage, such as a laptop or handbag. The carry-on bag must not exceed 5 kg, not the following measurements: Length – 34cms, Width -10cms, Height - 20cm

Checked Baggage

Zoom Air India allows free checked baggage up to 15kgs per adult.

Excess Baggage

You can add additional baggage to your booking when you book your Zoom Air flights online through Alternative Airlines. At the airport, for domestic flights, excess baggage is charged at a rate of INR 100 per kg for the first 5 kg, and INR 250/kg for baggage over and above 5 kg.

Cabin Classes

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Premium Economy

The airline operates a full-service model and is dedicated to providing a premium experience for business commuters and travellers.

There is only one cabin class available, which the airline refers to as Premium Economy.

Seats

There are 50 comfortable premium seats, arranged in a 2 x 2 configuration. Seats are spacious, with fold-down trays and ample storage in the back-of-seat pockets and overhead storage.

Facilities

The aircraft have modern, soundless cabins, which are more than 6’2” tall, allowing passengers to stand and move comfortably.

Food and Beverages

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Even on domestic flights, the aircraft have fully-equipped hot galleys, with two flight attendants serving hot drinks, snacks/light meals.

Check-In

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For most routes, Zoom Air passengers can check in online, however for those routes that doesn't have the service available, passengers must check-in at the airport.

Online Check-in

Online check-in is available on most routes, and opens through the airline’s website 24 hours before departure. Online check-in closes 3 hours prior to the scheduled departure.

Airport Check-in

Check-in times will depend on the airport you will be flying from. In most instances, check-in opens two hours before departure. All Passengers will need to present valid photo identification at the time of check-in. Valid identification is a government-issued photo id, such as a passport or driving license.

Wi-FI

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WiFi is not currently available onboard Zoom Air flights.

Special Services

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Zoom Air India is able to offer special services for those with disabilities or requiring additional assistance. The airline is able to provide services for Infants, pregnant women, wheelchair-bound passengers, crutches/braces / other prosthetic devices, visually impaired passengers, and senior citizens. If you require assistance, you can add a note to your reservation during the booking process, or can contact customer service at least 48 hours before departure.

Airline Alliance

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The airline is not currently part of an airline alliance program.

Frequent Flyer Program

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The airline does not currently offer a frequent flyer program.

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Destinations that Zoom Air flies to

As of April 2021, the airline has scheduled flights to the 3 destinations within 3 Indian states. Popular destinations include New Delhi, Agra, and Jaisalmer. The airline operates regular flights to and within the northern states of India that includes New Dehli, Rajasthan, and Uttar Pradesh.

If you're looking to fly within India, our guide to domestic flights within India offers lots of helpful information, including an airline guide and FAQs.

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Frequently asked questions

Can I book Zoom Air flights online?

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Yes, you can search your Zoom Air India flights online using Alternative Airlines and we make it easy for you to find the flights you are looking for. Uttar Pradesh, New Dehli, and Rajasthan are 3 states you can fly to with Zoom Air. To start your search use the search bar at the top of the page and enter Agra Airport as your arrival airport, and the Indian airport you’ll be departing from.

Where does Zoom Air fly to?

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Zoom Air India flies throughout the northern states of India to cities such as Agra, New Dehli, and Jaisalmer.

Can I cancel my flights to Zoom Air flight?

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Whether your flight tickets are refundable will totally depend on the airline's ticket regulations, and will be shown during the booking process. However, were you aware that, when you book through Alternative Airlines, you can add flight insurance to your booking? This means that can get a refund if you need to cancel your flight for a number of reasons outside your control.

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