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Passengers will receive a personal item that must fit within 42cm x 32cm x 25cm (17" x 13" x 10") and a maximum dimension of 10kg (22 lbs).

Travellers can also add a carry-on baggage with a fee that doesn't exceed a maximum dimension of 56cm x 45cm x 25cm (22" x 18" x 10") and lighter than 12kg (26 lbs).

Any items onboard must fit within the overhead lockers and under the seat. Otherwise, the item must be transported as checked baggage.

Checked baggage isn't included in the fare but passengers can buy excess baggage as long as it's not heavier than 20kg (44lbs) and not larger than 158cm (62") in the sum of three dimensions.

No individual baggage can exceed 32kg.

At Alternative Airlines, we recommend travellers book their excess baggage during the initial booking process as it's often more expensive to purchase at the airport. Please contact our customer service team if you've already booked with us. Otherwise, follow our guide on how to book excess baggage.

Online check-in opens 24 hours before and close one hour before the scheduled departure time.

It's straightforward and simple to do via the PLAY airline website and it should only take a few minutes to complete.

Once online check-in is completed, passengers will obtain their boarding passes and it can be used to scan it at the boarding gates and check-in kiosks at the airport.

Passengers must check-in online and print the bag tags at the airport, using the self-service kiosks provided. Once the bags have been tagged, simply drop them off at the baggage drop counters. Once that's done, proceed to airport security.

Please be online for the flight. Any passengers late for check-in or boarding will lose their ticket. At Alternative Airlines, we recommend passengers to arrive at the airport two hours before departure and should report to the check-in counters as soon as they arrive.