Personal items can be items such as a handbag, a backpack and a laptop. It could not exceed 8kg or larger than 38cm x 30cm x 20cm.

Carry-on baggage must not weigh heavier than 10kg and it must not be larger than 55cm x 40cm x 23cm. Larger or heavier items must be transported as checked baggage.

If the overhead lockers were full, passengers were offered to transport their items as checked baggage for safety reasons.

No prohibited items were allowed onboard, including any fluid exceeding 100ml, except baby milk and food. Carry-on baggage had to fit in the overhead locker or under the seat.

Free baggage could not be heavier than 23kg per piece. Depending on the ticket purchased, passengers could get no checked baggage, two 23kg or three 23kg baggage.

Any baggage exceeding the maximum dimensions set out by the airline and/ or heavier than 32 kg (70 lbs) would not be accepted by the airline as checked baggage due to international health and safety regulations.

Online check-in was available via the airline website and was available 24 hours before the scheduled departure time. Passengers were advised to check in online to save time queuing at the airport.

Passengers were advised to check in online as it saves queuing time at the airport and passengers would be able to obtain their boarding pass online.

Passengers flying domestic routes had to check-in 30 minutes before the scheduled departure time. Passengers who flew international flights had to check in 45 minutes before departure.

We encouraged passengers to arrive at the airport two hours before the established flight departure time. Passengers had to report to the airline check-in area as soon as they arrive, especially if they are not familiar with the airport layout. Airport check-in counters were labelled with the airline's name and logo.

Passengers had to board the aircraft 20 minutes before the flight departure time.