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Passengers are entitled to one carry-on baggage no larger than 55cm x 40cm x 20cm and no heavier than 8kg. One personal item is also allowed, but it has to fit the overhead locker or under the seat. A small handbag, an umbrella, a laptop are counted as personal items.

All passengers are entitled to one checked baggage. C travel class passengers can check-in a piece of luggage up to 30kg whereas Y travel class passengers are only allowed baggage up to 15kg.

Any luggage exceeding 32kg will not be accepted due to Health and Safety regulations.

Online check-in is available via the airline website. Check-in can be completed using passenger ticket and passport details. Once check-in has been completed, passengers can obtain their boarding pass. Passengers can then report directly to airport security if they are not travelling with checked baggage.

Airport check-in counters close 45 minutes before scheduled departure time.

Any passengers with reduced mobility or need assistance must check-in 60 minutes before scheduled departure time.

AirExplore reserves the right to deny boarding for passengers who are late for check-in. Identifications are also needed for check-in and immigration, please bring all travel documentation with you when you travel. All passengers should arrive two hours before the scheduled departure time in order to check-in before the check-in deadline.