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Baggage Policy

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United has a different baggage policy for carry-on baggage and checked baggage. On United flights, you're allowed to bring 1 personal item with you (22 cm x 25 cm x 43 cm).

Carry-on Baggage

Passengers are given free carry-on baggage allowance that includes one carry-on bag and one personal item.

The carry-on bag must fit within the dimensions of 22 cm x 35 cm x 56 cm (9" x 14" x 22"). The personal item must fit within the dimensions of 22 cm x 25 cm x 43 cm (9" x 10" x 17").

Checked Baggage

Passengers in Economy Class must purchase checked baggage on all flights operated by United Express. Checked baggage is available to purchase at a cost. Excess baggage can be added to your booking during the booking process, check out our 'step-by-step' guide on how to book bags to find out more.

Cabin Classes

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United has 2 cabin classes - Economy Class and Business Class. Whether you fly in Economy or Business, United will provide a 5-star service.

Economy Class


Choose from a wide range of food and beverages (dependant on your route and flight duration). This can entail a variety of packaged snacks, meals and wine or soft drinks. There is ample storage in the overhead storage bins. Air-con and lighting is adjustable. Some seats are outfitted with power sockets.

What are seats like?

Relax in comfortable seating, which includes padded headrests and armrests.

Economy Plus

You can have up to 5 inches of extra legroom based near the front of the cabin. This seating is available on all United and United Express flights.

Business Class

12+ Business Class seats available on United Express flights.


Business class passengers can relax in a separate cabin or curtained-off front area. All first class seats have power sockets, and meals/snacks and drinks are complementary, depending on the route.

What are seats like?

Seats are arranged in a 2-1 configuration. There is much more pitch, width, and personal space.


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When flying with United Express, you can check in online 24 hours prior to your flight departure time. Alternatively, you can check in at an airport desk.

Online Check-in

Passengers can check-in for their flights through the United Express online check-in page. Check-in can be completed by entering the e-ticket number and last name attached to the booking. Online check-in is open from 24 hours before flight departure time.

Airport Check-in

Passengers can also check-in at the airport. This can either be done through the airport check-in counters at the airport of departure or through the self-service kiosks.

For domestic flights, passengers must check-in at least 30 minutes before flight departure time if they don't have baggage to check and at least 45 minutes before flight departure time if they do have baggage to check.

For international flights, passengers must check-in at least 60 minutes before flight departure time if they don't have baggage to check and at least 90 minutes before flight departure time if they do have baggage to check.

Frequent Flyer Programme

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United Express frequent flyer programme is called 'MileagePlus'.


Because United Express is part of United Airlines, you can collect MileagePlus points when you buy your Unite Express flights. When you make a reservation with us, you can easily link your airline loyalty scheme to your flight purchase– if you want any further information on how to do so, check out our Airline Alliance page. If you want to find out which frequent flyer programs are the best to join, have a look at our Frequent Flyer Blog.

Airline Alliance

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United Express (and therefore the operators mentioned above) are part of the world-renowned Star Alliance. If you're a MileagePlus customer, you can collect miles on any Star Alliance partner flights.

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