The current carry-on baggage policy for passengers travelling on the airline is that they can carry one personal item and a piece of carry-on baggage are in the baggage allowance for each passenger. The weight and size of the carry-on baggage must be no more than 8kg and 56cm x 36cm x 23cm.

Passengers are permitted to take with them one free 23 kg checked baggage on their flight, the checked baggage must not exceed 158 cm overall. Any additional baggage will be charged at the current excess baggage rate and wouldn't be accepted if it is more than 32 kg.

Did you know that excess baggage can be added to your flight when booking through Alternative Airlines? Please see our guide on this or contact us if you aren't sure.

Online check-in is available, it can be completed through the airline website and it's available 24 hours before to 1 hour before the scheduled departure time. You would need to have prepared the ticket details and valid travel documentation in order to check-in. Once check-in is completed, passengers with no checked baggage can go straight to the airport security upon arrival. Passengers with checked baggage would only be required to drop off their bags at the check-in counter.

Passengers would be able to retain a boarding pass once their online check-in is done, seats can also be chosen whilst performing the check-in process. Online check-in is advised as it saves time from waiting and queuing at the airport.

The airline recommends passengers to check-in atleast 90 minutes before the scheduled departure time. Airport check-in usually closes around 30-45 minutes prior to departure but please do check with the airline for information.

As passengers arrive at the airport, they should go straight to the check-in area for the airline. The airport check-in desk is clearly marked with the airline's name and logo, please ask for assistance from the airport staff if you aren't sure.