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Founded in September 2013, Jambojet is a Kenyan airline that offers low-cost domestic flights throughout Kenya, as well as one international flight to Entebbe, in Uganda, West-Central Africa. Jambojet is headquartered in Nairobi with its airport hub at Jomo Kenyatta International Airport (NBO). The airline is a subsidiary of the national carrier of Kenya, Kenya Airlines.
Jambojet Kenya flew its inaugural flight on 1st April 2014 with a domestic service from its base in Nairobi. In February 2018, the Kenyan carrier made its international debut with service between Jomo Kenyatta International Airport (NBO) and Entebbe International Airport (EBB). In January 2022 it was announced that the airline would be opening a secondary hub in Mombasa, in an effort to grow its domestic and regional network.
Flights were temporarily halted in March 2020 due to government restrictions following the Coronavirus pandemic, but have since resumed operations and are fully operational as of 2022.
Baggage Policy
Carry-on and checked baggage allowance rules will vary - please take a look below at the weight and size restrictions you need to follow.
Carry-on Baggage
The baggage allowance for Jambojet passengers is one item of carry-on baggage. The baggage must not weigh more than 10kg / 22lbs and must fit within the dimensions of 55cm x 35cm x 25cm / 21in x 13in x 9in. If your baggage exceeds this weight or dimensions, it will be classed as oversized baggage and as a result, it will have to be checked in as checked baggage for a fee.
Checked Baggage
There is no free checked baggage allowance for Jambojet flights. Passengers flying on Jambojet are able to purchase up to two checked bags. The weight and size restrictions on these bags will depend on the fee that you pay. The different weight classes are:
0—20kg (0-45lbs)
21—26kg (46-58lbs)
27—32kg (59-70lbs)
Please note that any excess baggage paid at the airport will be double the price of the pre-paid baggage rates prior to your flight.
Check-In
Online and airport check-in is available for Jambojet flights.
Online Check-In
Passengers can check-in online for their Jambojet flight 30 hours before their flight departure time. Online check-in closes 2 hours before flight departure time. All passengers — excluding infants or those who require special assistance — are eligible for online check-in.
Airport Check-In
For domestic flights, the Jambojet check-in counter opens 2 hours before flight departure time and closes 40 minutes before flight departure time. For international flights, check-in opens 2 hours and 30 minutes before flight departure time and closes one hour before flight departure time.
Cabin Classes
Jambojet consists of one class - the standard economy class.
Economy Class
What are Economy Class facilities like?
You can pre-order your meals after booking your Jambojet ticket by contacting the airline directly. As of April 2023, Jambojet is reviewing its meal options and will soon be announcing a refreshing new in-flight menu. You can select from a range of meals and beverages from sandwiches and wraps to pies. JamboPlay is available on Jambojet flights for you to keep entertained. You can also stay entertained by reading the Duty-free magazine called the Zawadi.
What are the seats like?
You can select your preferred seat for a fee and the fee ranges from the type of seat you select such as a seat with extra legroom, a window seat or an aisle seat.
In-Flight Entertainment
JamboPlay is Jambojet's in-flight entertainment. Passengers can discover factual information about destinations Jambojet flies to, enjoy different web-based games as well as being able to track the aircraft in real-time. In-flight entertainment is only available on selected flights. JamboPlay is available through Wi-Fi onboard the aircraft for passengers with a personal device.
Web-based games available on JamboPlay include Alpha Space Invasion, Mango Piggy Piggy Hero, Crossword Casual, Connect the roads and more.
Wi-Fi Connectivity
Jambojet offers Wi-Fi connectivity onboard. In order to connect to the Wi-Fi you must put your personal device in airplane mode and then connect to the JamboPlay Wi-Fi network. Scan the QR code which can be found in the Cruise Updates in the pocket of the seat in front of you. Then open the web browser and go onto the jambojet.aero site. Once you've read and accepted the terms and conditions then you can browse through a selection of in-flight entertainment.
Food
On Jambojet flights there will be a number of sacks and refreshments that you can purchase at a small extra cost. There will be a selection of sweet and savoury snacks available onboard.
Seat Selection
Jambojet airlines let you pre-select your seats at a small additional cost. If you don't pre-book your flight before flying, then Jambojet will randomly allocate you a seat in the aircraft. If you wish to purchase a seat with extra legroom, then this will be indicated on the seat map during the booking process.
We advise that you pre-select your seat before flying as this can significantly improve your in-flight experience. Whether you love sitting my the window seat or the aisle seat, you can pre-book your seat at the time of booking or after via 'Manage my Booking'.
Frequent Flyer Program
Jambojet has its own loyalty program called Jambojet Rewards. The program has 3 tiers: Emerald, Ruby and Diamond. Each tier has its own benefits, mainly consisting of same-day changes, priority baggage handling and priority check-in, among others. To find out more information, check out the Jambojet Rewards page.
Emerald is the entry tier for all customers who join Jamobojet's frequent flyer programme. Customers can join 'Ruby' after accumulating 2000 points or if they've flown 40 flight sectors. In order to join Diamond, you must have earned 5000 points or flown 60 flight sectors. Earn and spend points when you make a Jambojet booking.
Airline Alliance
Jambojet is currently not part of any airline alliances.
Destinations that Jambojet flies to
Jambojet flies to domestic destinations within Kenya, as well as international destinations in Rwanda, Uganda and the Democratic Republic of the Congo. These destinations include Malindi, Kisumu, Ukunda, Mombasa, Nairobi, Eldoret, Entebbe, Goma and Kigali.
In January 2022, it was announced that the airline would also be opening a secondary hub in Mombasa. As well as serving regional destinations from Nairobi, this new hub will enable the airline to serve more regional destinations from Mombasa too. Therefore, the following list of domestic destinations is set to expand throughout 2023.
Alternatives to Jambojet
Please click on the logos below to find out more about airlines that fly similar routes to Jambojet:
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Hub Airport
Jomo Kenyatta International Airport (NBO)
Jomo Kenyatta International (NBO) is an international airport in Nairobi, Kenya, and the airport hub of Jambojet. The airport is the seventh busiest in Africa, serving over seven million passengers a year. This airport has 1 runway which is 4,200 meters long.
The airport is split into two terminals — Terminal 1 and Terminal 2. Terminal 1 is split into five different sections, Terminal 1A—E, with four of the sections dealing with international flights and the other dealing with domestic flights. Terminal 2 deals with both international and domestic flights, mainly for low-cost carriers. Jambojet primarily uses Terminal 1D for domestic flights and Terminal 1A for international flights. Other airlines that fly from Jomo Kenyatta include Yellow Wings, Premier Airlines, Kenya Airways, Pan African Airlines, British Airways, fly540, 748 Air Services and Fly Sax. To find out more about how to reach some of the world's top safari destinations from Jomo Kenyatta, please visit our Safari Flights page.
In January 2022 it was announced that the airline would also be opening a secondary hub in Mombasa, in order to better serve the local area.
Fleet
As of September 2021, the Jambojet fleet includes 6 x Bombardier Dash 8-Q400 aircraft. This particular aircraft can hold up to 82 passengers. Prior to the Bombardier Dash 8-Q400, Jambojet would operate its flights using the Boeing 737-300. The Bombardier Dash 8-Q400 aircraft is displayed out in a 2 x 2 configuration.
Special Services
Jambojet offers a number of special services to its passengers. Please see below the following services it offers:
Unaccompanied Minors
If you’re arranging for your child to travel by themselves, you would need to book through the unaccompanied minor service. The airline is happy to accept unaccompanied children on flights from the ages of 5 to 14. For more information on this, please contact the airline or alternatively, contact us. Also, you can find more information on our unaccompanied minors page on this.
Expectant Mothers
For the safety of the soon-to-be-born baby, it's important for all heavily pregnant mothers flying with Jambojet to consider the following:
- No assessment certificate is required before 28 weeks of pregnancy but a certificate is required if your return flight is scheduled beyond the 28th week of your pregnancy.
- A doctors assessment certificate is required for passengers who are 29 to 32 weeks pregnant
Wheelchair Assistance
Jambojet offers special assistance for passengers with reduced mobility. If you require wheelchair assistance, then Contact Us as soon as possible. We'll inform the airline that you or a member of your Jambojet booking will need wheelchair assistance. You can also request wheelchair assistance at the airport.