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About

Azores Airlines, formerly known as SATA Internacional, is a Portuguese airline that is based in Ponta Delgada. The airline's hub is at Ponta Delgada Airport (PDL) and it flies to destinations across Portugal, parts of Europe, as well as to North America and Central America. Azores flies to more than 20 destinations overall.

Azores Airlines was founded in 1990 under the name OceanAir and launched flights the following year. In 1994, the airline was partly-acquired by another Portuguese airline, SATA Air Açores, which fully-acquired the airline as a full subsidiary in 1998 and rebranded it as SATA Internacional. As it expanded its route network with international flights to destinations outside of Portugal and the Azores, the airline continued to use the brand and name SATA Internacional until 2016, when it rebranded as Azores Airlines — the name it still uses today.

In 2020, Azores Airlines began a partnership with Cabo Verde Connect Services that allows for Cabo Verde connect to charter Azores planes for its own flights travelling in and out of Cape Verde.


Fleet

Front facing large Plane icon

The airline's fleet consists entirely of Airbus aircraft. The airline has more than five planes within its fleet at one time, with models such as the A320-200, A321neo and A321LR.


Destinations

Domestic Destinations

COUNTRY CITY AIRPORT IATA
Canada Montréal Montréal–Pierre Elliott Trudeau International Airport YUL
Toronto Toronto Pearson International Airport YYZ
Cape Verde Praia Nelson Mandela International Airport RAI
France Paris Paris-Orly Airport ORY
Germany Frankfurt Frankfurt Airport FRA
Netherlands Amsterdam Amsterdam Airport Schiphol AMS
Spain Barcelona Barcelona–El Prat Airport BCN
Sweden Stockholm Stockholm-Arlanda Airport ARN
United States Boston Logan International Airport BOS
Oakland Oakland International Airport OAK
Providence T.F. Green Airport PVD

International Destinations

CITY AIRPORT IATA
Faro Faro Airport FAO
Madeira Funchal Airport FNC
Lisbon Lisbon Airport LIS
Porto Porto Airport OPO
Horta Horta Airport HOR
Madalena Pico Airport PIX
Ponta Delgada João Paulo II Airport PDL
Vila do Porto Santa Maria Airport SMA
Praia da Vitória Lages Air Base TER
Santa Cruz das Flores Flores Airport FLW
Vila do Corvo Corvo Airport CVU
Santa Cruz da Graciosa Graciosa Airport GRW
Velas São Jorge Airport SJZ


Baggage

Carry-on Baggage

The free carry-on baggage allowance differs depending on the cabin class that passengers are flying in and the route that they're flying.

td>3 items of free checked baggage with a maximum weight of 32 kg per bag on all flights.td>3 items of free checked baggage with a maximum weight of 32 kg per bag on all flights.

ROUTE CABIN CLASS NO. OF BAGGAGE WEIGHT MAX DIMENSIONS
DOMESTIC FLIGHTS & FLIGHTS TO/FROM EUROPE, AFRICA & BRAZIL Economy Class 1 8 kg (17 lbs) overall 115 cm (45") overall
55 cm x 40 cm x 20 cm
(21.6" x 15.7" x 7.8")
Executive Class 2 20 kg (44 lbs) overall 126 cm (49 inches)
56 cm x 45 cm x 25 cm
(22" x 17.7" x 9.8")
FLIGHTS TO/FROM US & CANADA Economy Class 1 8 kg (17 lbs) overall 115 cm (45") overall
55 cm x 40 cm x 20 cm
(21.6" x 15.7" x 7.8")
Executive Class 2 20 kg (44 lbs) overall 126 cm (49 inches)
56 cm x 45 cm x 25 cm
(22" x 17.7" x 9.8")

Checked Baggage

The checked baggage allowance for passengers will depend on the cabin class and route that the passenger is flying on.

ROUTE CABIN CLASS NO. OF BAGGAGE WEIGHT
DOMESTIC FLIGHTS Economy Class (Discount) - 23 kg (50 lbs)
Economy Class (Smart) - 35 kg (50 lbs)
Economy Class (Value) - 46 kg (101 lbs)
Executive Class - 64 kg (141 lbs)
EUROPEAN FLIGHTS Economy Class (Discount) 1 23 kg (50 lbs)
Economy Class (Smart) 1 35 kg (50 lbs)
Economy Class (Value) 1 46 kg (101 lbs)
Executive Class 2 64 kg (141 lbs) overall
(32 kg (70 lbs) per bag)
USA & CANADA FLIGHTS Economy Class (Discount) 1 23 kg (50 lbs)
Economy Class (Smart) 1 23 kg (50 lbs)
Economy Class (Value) 2 46 kg (101 lbs) overall
(23 kg (50 lbs) per piece)
Executive Class 2 64 kg (141 lbs)
(32 kg (70 lbs) per piece)

Babies are allowed 10kg of free baggage on all flights.

Goldsky passengers are given an additional +10 kg, on top of the regular allowance that their cabin class and route allows.


Check-In

Online Check-In

Online check-in is available through the Azores Airlines online check-in page. Online check-in is available from 48 hours up until 75 minutes before flight departure time on most flights.

On flights leaving from London, online check-in closes three hours before scheduled flight departure time.

On flights leaving from Frankfurt, online check-in closes seven hours before scheduled flight departure time.

On flights leaving from Canada and the US, online check-in closes 75 minutes before scheduled flight departure time but is only open from 24 hours before.

Airport Check-In

Airport check-in can be completed by visiting one of the airline check-in desks at the airport of departure. Airport check-in times differ depending on the which airport passengers are departing from.

On inter-island flights (with Azores), the check-in closing time is 30 minutes before departure.

On flights departing from Lisbon, the check-in closing time is 60 minutes before departure.

On domestic and European flights, the check-in closing time is 45 minutes before departure.

On intercontinental flights, the check-in closing time is 60 minutes before departure.


Economy Class

Economy Class is one of two cabin classes that Azores Airlines offers and is the most basic of the two. While the cabin is more simplistic than Business Class, it is a more affordable option.

Economy Class Seats

Economy Class seats are set out in a 3 x 3 formation on narrow body aircraft and a 2 x 4 x 2 formation on wide body aircraft.


Business Class

Business Class Facilities

In outgoing flights from Portugal, executive class meals will be prepared by the local chefs. These are meals specifically designed for SATA Business 'Executive' Class flights, combining typical ingredients from the Azores and Madeira with international and contemporary cuisine to provide a unique sensorial experience. Meals are served in modern chinaware of contemporary design.

SATA's Business class passengers will be provided with the latest newspapers and magazines. For greater comfort onboard, passengers have at their disposal a pillow and a soft wool blanket. Long-distance passengers will be provided with an amenity kit containing products to ensure an enjoyable and more comfortable trip.

Prior to boarding: The SATA lounges enable passengers greater relaxation, with more modern and comfortable furniture, of elegant and sober design. Priority baggage and check-in are also provided.

What are Business Class seats like?

Business Class seating positions have an average distance between rows of 47cm in Airbus A310 aircraft and 33cm in Airbus A320 aircraft, providing passengers with greater comfort and relaxation.


In-Flight Entertainment

Passengers can connect their personal electronic devices to Azores Airlines' Cabin Media Player app and enjoy a range of movies, music and children's entertainment on the comfort of their own device.

To connect to Azores Airlines' in-flight entertainment system, passengers must download the Cabin Media Player app on either the Google Play or Apple App store before their flight. Once in-flight passenger must connect to the AirAzores_wifi network, open the Cabin Media Player app and purchase an internet package to begin enjoying the airline's entertainment.

*Please note that in-flight entertainment is only available on flights operated by Airbus A321neo aircraft.


Food

Passengers are served complimentary food and drink on all flights, excluding flights that fly between the Azores islands.

ROUTE CABIN CLASS MEAL INFO
FLIGHTS TO PORTUGAL Economy Class Sandwich & pastry
Executive Class Breakfast, light meal OR lunch dinner
(depending on the time of day flown)
FLIGHTS TO/FROM EUROPE & AFRICA Economy Class Hot breakfast OR lunch/dinner
(depending on the time of day flown)
Executive Class Hot breakfast OR lunch/dinner
(depending on the time of day flown)
FLIGHTS TO/FROM NORTH AMERICA Economy Class Lunch/dinner
Executive Class Lunch/dinner


Frequent Flyer

SATA Imagine

SATA Imagine is Azores Airlines frequent flyer program that rewards passengers that regularly fly on the airline. Members of SATA Imagine rewards frequent flyers with rewards flights and special benefits. Passengers can earn miles to spend on future flights by flying with Azores Airlines or by buying good and services from SATA Imagine's non-airline partners.


Hub Airport

Ponta Delgada Airport

Ponta Delgada–João Paulo II Airport is the main airport in the Azores and the hub airport for Azores Airlines. The airport has one runway, one terminal building and handles around two million passengers each year.

Currently, Azores Airlines is the only airline based at Ponta Delgada Airport. However, other airlines that fly to/from the airport include Norwegian, Ryanair, SATA, SWISS and TAP Air Portugal.

Outside the front of Ponta Delgada Airport

AZORES4YOU on Wikimedia Commons


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