Update: Thai Smile Airways has officially merged with Thai Airways. The merge will be completed on the 31st December 2023. In February 2023, an announcement was made indicating the potential dissolution of Thai Smile as an independent entity. There were plans to merge it with its parent company, Thai Airways International, by mid-2024 as part of an initiative to minimize financial losses.
On 18th May 2023, it was revealed that Thai Smile would be integrated into its parent company as a component of Thai Airways International's post-COVID reconstruction efforts, slated for completion by the end of 2023. Thai Smile is scheduled to conclude its operations on 31st December 2023.
Thai Smile Air (Thai: การบินไทยสมายล์) was a low-cost regional airline based in Thailand. This airline was a fully-owned subsidiary of its parent airline, Thai Airways. Thai Smile was founded in 2011 and started flying operations in 2012. It had its headquarters in Bangkok and had its hub at Suvarnabhumi Airport. Thai Smile had a fleet of 20 aircraft, flying to a total of 27 destinations primarily in Thailand, but also Cambodia, China, India, Laos, Malaysia and Myanmar
Thai Smile Airways had different baggage rules for carry-on and checked baggage.
Passengers were permitted one carry-on item, measuring a maximum of 56 x 45 x 25cm and weighing no more than 7kg.
In addition, passengers were permitted an additional personal item as carry-on luggage. This included items such as a camera, walking stick, small handbag, wallet or purse.
All Thai Smile passengers received 20kg of free checked luggage. Passengers travelling with a Smile Plus ticket were permitted an extra 10kg, totalling 30kg of checked luggage.
Thai Smile Airways check-in opening and closing times would depend on the destination you were flying to.
Passengers flying with Thai Smile Airways could check in from 24 hours before the flight and up to two hours before the scheduled departure time. Check-in was available via the airline website.
Passengers had to prepare their passport details and e-tickets to check in.
Online check-in was not available for passengers who required assistance at the airport or on the flight.
Domestic routes: Airport check-in counters would open two hours before and close 45 minutes before the scheduled departure time.
International routes: Airport check-in counters would open three hours before and close 60 minutes before the scheduled departure time.
Passengers had to present valid photo identification upon check-in. The airline reserved the right to deny boarding if passengers failed to meet check-in requirements.
The airline was a member of the Star Alliance and had a frequent flyer programme called Royal Orchid Plus.
Thai Smile Airways primarily operated flights across Asia - some of its destinations included Bangladesh, India, Hong Kong, Malaysia, Taiwan, Vietnam and more.
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Suvarnabhumi Airport, also known unofficially as Bangkok Airport, is an international airport serving Bangkok, Thailand. As one of the busiest international airports in Southeast Asia and the busiest in Thailand, they processed over 60.8 million passengers in 2017, from a total of 350 thousand aircraft.
This airport is also the hub for airlines such as Asia Atlantic Airlines, Bangkok Airways, Jet Asia Airways, Thai Airways and Thai Vietjet Air. The airport also runs services for several airlines including Emirates, Japan Airlines, China Eastern Airlines, Lao Airlines, Pakistan International Airlines and Shandong Airlines.
As of July 2020, the airline operated a fleet of Airbus A320-200 aircraft as it is only operated short-haul routes. The Airbus A320-200 aircraft is one of the best-selling aircraft models in the world with good safety records.