Passengers are permitted 1 x 7kg cabin bag free of charge for their flight. This item must not exceed the dimensions 30 x 60 x 18cm.

In addition, passengers are permitted to carry a personal object with them. This can be items such as a handbag, coat, umbrella or crutches.

Passengers travelling in economy class are permitted 20kg of free checked luggage for international flights.

For passengers in Business class, they are allowed 30kg of free checked luggage.

On-board meals/snacks, depending on the flight time, and beverages are complimentary.

There is no in-flight entertainment, but duty-free shopping and in-flight magazines are available. Seats are comfortable, with fold-down back-chair trays.

Make the most of extra-wide, padded and comfortable seats.

Traveling business class will qualify customers to access lounges before flying, with free snacks provided.

Lao Airlines offer online check-in for all passengers who have purchased a ticket with the airline. To check-in online with Lao Airlines, you'll need your booking reference or ticket number, your surname and where you'll be departing from.

Lao Airlines passengers flying internationally should check-in at least two hours prior to the scheduled departure time. For domestic flights, Lao Airlines passengers should check in at the airport at least one and a half hours prior to the scheduled departure time.

Lao Airlines offer a wheelchair service to those passengers who struggle to walk or move on their own and require some assistance. This service is a request that passengers must make through booking agents or Lao Airlines office no less than 3 days before departure, however, this is not mandatory.