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About Uganda Airlines

Founded in 2018, Uganda Airlines is the national flag carrier of Uganda. This airline is based at Entebbe / Kampala International Airport (EBB), from where it flies to destinations across East Africa.

The airline was founded as a revival of the old Uganda Airlines, which flew between 1976–2001. It launched flights in August 2019 with a flight from Entebbe to Jomo Kenyatta International and rolled out other flights to build its route network shortly after. The airline operates scheduled passenger flights across East Africa and to the Middle East.


Destinations

As of 2022, the airline flies to destinations across East Africa and the Middle East, including Burundi, Kenya, Tanzania, Uganda, and the United Arab Emirates. In 2021 the airline added new destinations to its network, including Johannesburg, South Africa; Dubai, United Arab Emirates; and Kinshasa (the Democratic Republic of the Congo). And this is just the beginning, the airline has plans to expand its network even further in 2022, with a long-term plan to operate in Asia and Europe. See the table below for a full list of current destinations:

COUNTRY CITY AIRPORT
Burundi Bujumbura Bujumbura International Airport
China Guangzhou Guangzhou Baiyun International Airport
Kenya Mombasa Moi International Airport
Kenya Nairobi Jomo Kenyatta International Airport
Somalia Mogadishu Mogadishu International Airport
South Sudan Juba Juba International Airport
Tanzania Dar es Salaam Julius Nyerere International Airport
Tanzania Kilimanjaro Kilimanjaro International Airport
Tanzania Zanzibar Zanzibar International Airport
Uganda Entebbe Entebbe International Airport
United Arab Emirates Dubai Dubai International Airport
South Africa Johannesburg OR Tampa International Airport
The Democratic Republic of the Congo Kinshasa N'djili Airport


Baggage Allowance

Carry-On Baggage

Passengers receive a carry-on allowance of one bag and a personal item. The carry-on baggage must fit within 10" x 16" x 24" and 18.5" x 8.5" x 13.5" for a personal item.

Any item exceeding the dimensions above must be transported as checked baggage and a fee may apply. Personal items could be items such as a purse, a briefcase, a camera, or a laptop bag. Please don't pack any prohibited items in your carry-on baggage including liquids over 100ml. Any prohibited items found by airport security will be removed and disposed of.

Checked Baggage

Passengers in Economy class are entitled to two items of free checked baggage with a maximum weight of 23 kg / 51 lbs per bag.

In Business Class and First Class, passengers are entitled to two items of free checked baggage with a maximum weight of 32 kg / 70 lbs per bag.


Check-In Information

Online Check-In

Passengers can check in online on the Uganda Airlines online check-in page. From here, passengers must select the online check-in tab and enter their PNR and name in the relevant fields.

Online check-in is available from 48 or 72 hours before the scheduled departure time. Once this is completed, passengers will be able to get their boarding passes. We recommend that you check in online in order to avoid long queues at the airport.

Airport Check-In

Passengers that choose to check in at the airport can do so by visiting the Uganda Airlines check-in desk at the airport of departure. The airline recommends that passengers arrive at the airport at least four hours before the scheduled flight departure time if checking in online. This will allow time for check-in, baggage drop and pass-through security.


Economy Class

The Economy Class cabin offers a simple but comfortable flight experience.

Facilities

Passengers can enjoy a range of food and drink once in-flight, with complimentary bar service.

What are Seats Like?

Seats are set out in a 2 x 2 formation or a 3 x 3 x 3 formation on the new Airbus A330-800 neo. Seats have adjustable headrests, personal lighting, and air-con. There is space in the seat pocket, under the seat, and in the overhead lockers for storage.


Premium Economy

Facilities

The airline doesn't have a dedicated premium class package, however, it does offer an upgrade on Economy seating, called 'Economy Space'. By selecting this upgrade, passengers can enjoy extra space.

What are Seats Like?

While Uganda Airlines doesn't have a separate section of the cabin for passengers who have upgraded to Economy Space, these seats, which are still within the Economy cabin, offer extra legroom and personal space.


Business Class

Business Class is Uganda Airlines' best level of cabin class. The Business Class experience has a range of benefits from the moment that you arrive at the airport to when you land.

Facilities

Passengers are given priority boarding, access to the business class lounges on all flights and an additional piece of carry-on baggage.

On flights from Entebbe, passengers will be escorted through the check-in process, airport and boarding process by a personal porter.

Once in flight, passengers can enjoy food and drink served on china plates, real cutlery and drinks served in glasses.

What are Seats Like?

Business Class seats are situated at the front of the main cabin and are set out in a 1 x 2 formation, giving extra legroom to each passenger.


Wifi

In-flight Wifi is unavailable on Uganda Airlines flights however there is free Wifi at Entebbe airport.


Fleet

The airline operated regional services out of its Ugandan base initially using CRJ-900s, however, within its first year of flying, Uganda Airlines upgraded its fleet with orders of Airbus A330-800 neo, as well as keeping its current CRJ-900s.

The Airbus A330-800 neo will be used in the airline's future plans to expand its long-haul international destinations.


Frequent Flyer Program

The airline does not currently offer a frequent flyer program.


Airline Alliance

The airline is not currently part of an airline alliance program.


Special Services

The airline can provide a number of special services for those with disabilities or requiring additional assistance. Requests can be made during the booking process, or by contacting customer services at least 48 hours before departure.

Passengers Using Wheelchairs

For passengers who require wheelchairs, all the airline’s aircraft are equipped with onboard wheelchairs to assist passengers in moving throughout the cabin. Cabin crew can also provide assistance moving within the aircraft cabin, including assistance in the use of an inflight wheelchair to and from the lavatory door. If you require wheelchair assistance please, contact Alternative Airlines. We will inform Uganda Airlines and let them know that you or a member of your party requires wheelchair service and provide you with any additional information you may need.

Travelling whilst Pregnant

Uganda Airlines' main priority is keeping its passengers safe. For pregnancies at 28 weeks or earlier you can book Uganda Airlines flight tickets as usual but you're expected to show a doctor's certificate proving that you are fit to travel.

Expectant mothers 28+ weeks will need to fill out a medical form (MEDIF) during check-in or just before boarding onto the aircraft.

Uganda Airlines advises that expectant mothers shouldn't be travelling after the 32nd week of an uncomplicated multiple pregnancy and the 36th week of an uncomplicated single pregnancy.


Hub Airport

Entebbe International Airport (EBB)

Entebbe International Airport (EBB) is an international airport in Uganda. It is located close to Lake Victoria, in Entebbe, Uganda. This airport was built in 1951 and is the main airport for international traffic. In 2015, the airport announced expansion and modernisation plans for the airport to begin in 2015, lasting until 2035. The expansion will consist of three phases, including expanding the existing cargo terminal, building a new passenger terminal and strengthening the existing runways.

The airport is currently the hub for Eagle Air, but also operates services for a number of airlines such as flydubai, KLM, South African Airways, EgyptAir, Auric Air, Air Tanzania and also a large number of cargo airlines.


Alternative Airlines to Uganda Airlines

Please click on the logos below to find out more about airlines that fly similar routes to Uganda Airlines:

Aerolink Uganda Logo air kenya Logo Rwandair LogoBar Aviation Logo


FAQS

Where are Uganda Airlines' destinations?

Uganda Airlines has completed its first phase of establishing its route network. Having already launched routes to destinations across East Africa and the Middle East, including South Sudan, Tanzania and Kenya, the airline will be entering its next phase of launching flights to Europe and Asia in 2022 and beyond. In 2021 the airline added new destinations to its network, including Johannesburg, South Africa; Dubai, United Arab Emirates; and Kinshasa (the Democratic Republic of the Congo).

What airline flies to Entebbe, Uganda?

Uganda Airlines is based at Entebbe International Airport, Uganda, and is the national flag carrier of the country. The airline operates scheduled passenger flights between Entebbe and cities across East Africa and the Middle East.

Where can I book Uganda Airlines flights in English?

Book flights with Uganda Airlines, as well as hundreds of other airlines, in English and with the support of our expert Customer Service team through Alternative Airlines. Use the search form at the top of the page to begin.

Can I book Uganda Airlines flights on finance?

Off course! When you book through Alternative Airlines you can buy ANY Uganda Airlines flight ticket and spread the cost over time. We have partnered with a number of payment plan providers that let you slice the cost of your Uganda Airlines flight including Klarna, Afterpay, Clearpay and more. Discover all our financing options.

Who owns Uganda Airlines?

Uganda Airlines is jointly owned by 2 Ugandan Cabinet Ministries: the Ministry of Finance, Planning and Economic Development and the Ministry of Works and Transport.

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