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Baggage Policy

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Cabin baggage is baggage that is not checked in to the hold of the aircraft but is kept in the cabin under the passenger’s custody. It is carried free of charge if falling within the free allowance. The passenger shall store the cabin baggage in the overhead bin or under the seat in front of him/her.

Carry-on Baggage

Passengers receive a baggage allowance of one piece of carry-on baggage, which must not exceed a maximum dimension of 22" x 15" x 8" (55cm x 38cm x 20cm) and within 21lbs (10kg). For flights to and from Johannesburg, passengers will only receive an allowance of 15lbs (7kg), due to the restrictions of the local authority.

All carry-on baggage will be subject to size and weight checks by the airline check-in agents. Any baggage exceeding the limit will be asked to check-in the item.

The following items may be carried free of charge by all passengers except infants overcoats, blankets, umbrellas, handbags, reading material, a small camera, a small laptop or a collapsible baggage trolley.

A fully collapsible invalid’s wheelchair and/or a pair of crutches provided that the passenger is dependent on them.
When a baby carrycot is carried, lightweight articles such as bedding, diapers, feeding bottles and sufficient food for the journey may be carried free provided the total weight does not exceed 12 kilograms.

Checked Baggage

RwandAir provides extra baggage carriage services for its clients who travel on the airline’s network. The carriage services come at a cost which varies from destination to destination, region to region, and/or destination to region, or vice versa as well as the type of aircraft being used. The excess baggage policy will serve as the basis for rates applicable in each region to the entire network.

This policy follows the standard checked-in baggage allowance which is as follows:

Two pieces of baggage with a maximum weight of 23kg each in Economy Class.

Two pieces of baggage with a maximum weight of 32kg per piece in Premium Economy.

Three pieces of baggage with a maximum weight of 23kg per piece in Business Class.

Cabin Classes

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RwandAir offers 3 types of cabin class - Economy, Premium Economy and Business. In each class, passengers will experience comfort and relaxation on their RwandAir flight.

Economy Class

RwandAir's Economy Class provides comfort for the budget traveller.

Economy Facilities

In Economy, you can enjoy in-flight AVOD (audio-video on-demand) entertainment on personal screens, on every seat. There is also USB connectivity so you can continue using your smart-phone or tablet devices for entertainment. WI-FI is also available.

Baggage allowance in Economy is 2 x 23kg.

What are the Economy Seats Like?

Economy seats on RwandAir are laid out in a 2-4-2 formation with 32-33 seat pitch.

Premium Economy

Enjoy extra legroom, more comfortable seats and better service for just a little extra price.

Premium Economy Facilities

Premium Economy includes a large personal TV screen with in-flight entertainment, in-seat power outlets, premium food service with champagne and a personal amenity kit. In addition to this, passengers flying in Premium Economy are entitled to two pieces of 32kg checked baggage and one piece of 10kg carry-on baggage.

What are the Premium Economy Seats Like?

Premium Economy seats are in a 2-3-2 formation with 39.52cm seat pitch. The seats are wider and have more legroom than those in standard Economy, have eight inches of seat recline, as well as a personal footrest attached to each seat.

Business Class

Business Class is RwandAir's most luxurious cabin class, with its highest standard of service.

Business Class Facilities

Business Class includes a personal TV with in-flight entertainment, full-flat beds, freshly prepared meals and USB and plug outlets. Business Class has the most comfortable seats within the cabin, with the most legroom and the most attentive service. Passengers flying in Business Class are entitled to three items of checked baggage, with a maximum weight of 23kg per bag, as well as 10kg of carry-on baggage.

The meals are choice of two hot meals and vary on the flight route.

What are the Business Class Seats Like?

Business Class seats are set out in a 1-2-1 formation with 117.76cm seat pitch. Each seat includes a personal TV, includes plenty of personal space for a working environment and transform into full-flat beds.

Please note: The full-flat beds are only available on long-haul flights operated by the Airbus A330.

Check-In

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You can check-in online for your RwandAir reservation on the RwandAir online check-in page. Or check-in can be carried out at the airport if you arrive two hours before your flight departure.

Frequent Flyer Program

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RwandAir has a loyalty program called 'Dream Miles', rewarding passengers that frequently fly with RwandAir.

Dream Miles

There are four tiers for the Dream Miles membership:

Diamond Card - Earn 100,000 miles in one calendar year to earn this award

Gold Card - 50,000 miles must be flown to earn this card

Silver Card - 25,000 miles must be flown in one calendar year to reach this award.

Emerald Card - This is the entry-level and you are granted 1000 miles when first joining the membership scheme.

Mileage can be earnt when booking RwandAir flights with Alternative Airlines. Just remember to add your Frequent Flyer Number when filling in your passenger details.

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Destinations that RwandAir flies to

RwandAir flies to a number of destinations, both domestic and international, with many connections from Rwanda. Click below to see all the available destinations that RwandAir flies toL

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Frequently asked questions

How can I find the cheapest flights to Rwanda?

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Looking for cheap flights? Alternative Airlines can help. We offer lots of ways to help you book your flights and save. Apply one of our airline discount codes. We also have lots of top tips to help you book cheaper flights, including using our cheapest fare finder tool.

Where can I book flights from Kigali to Nairobi?

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Through Alternative Airlines! Simply enter 'Kigali' and 'Nairobi' as your departure and arrival cities into the search form at the top of the page. We'll show you all available flights with airlines including RwandAir. If no flights are available, try changing your dates of travel.

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