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Jazz Aviation

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Baggage Policy

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There is a different baggage policy for checked and carry on bags. This is also dependent on the route taken so it's important to check before you fly.

Carry-on Baggage

All passengers are allowed to bring one carry-on baggage and one personal item onboard. Carry-on baggage does not have any weight restrictions but it must be light enough to store in the overhead lockers. It cannot exceed 55cm x 23cm x 40cm (21.5" x 9" x 15.5") either.

Checked Baggage

Baggage allowance varies between routes, so please check your ticket for more information or contact our customer service team during office hours.

Cabin Classes

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The airline operates on behalf of Air Canada Express; the aircraft will be branded in the Air Canada Express livery, and passengers can expect to receive the premium service that they experience on all Air Canada Express flights.


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Jazz Aviationoperates on behalf of Air Canada Express, hence, the check-in deadlines would depend on Air Canada Express.

Regardless of the airline operating, valid photo identification will be required from check-in to arrival. This could be a passport or a driving license. Please always bring these valid travel documents during the journey.

Online Check-in

Online check-in can be done via the Air Canada website.

Airport Check-in

Airport check-in closes 45 minutes prior to departure for domestic Canadian flights and closes 60 minutes before departure for US flights.

Frequent Flyer Programme

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Jazz Aviation operate under Air Canada's frequent flyer programme, Air Canada Altitude.

Air Canada Altitude

Any flights purchased under the Air Canada brand will receive the rewards from the Air Canada frequent flyer programme, which is called 'Air Canada Altitude'. This programme allows members to earn points from buying Air Canada tickets or product from its partners.

Members can enjoy a variety of benefits when points reached a certain threshold. These privileges include priority boarding and check-in, access to the lounge, cabin class upgrade, complimentary checked baggage, free Wi-Fi, priority seat selection and many more.

Airline Alliance

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As Jazz Aviation is owned by Air Canada, who is a Star Alliance member, the airline is, therefore, an affiliate member of Star Alliance.

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Destinations that Jazz Aviation flies to

Jazz Aviation operates in Canada and the U.S including Calgary, Toronto, Windsor, Regina, Edmonton, Vancouver, Denver, Cincinnati, Houston, etc.

Top Tip: If you're looking to book flights in Canada, take a look at our guide to domestic flights in Canada for more information, including popular airlines, travel advice, and FAQs.

Domestic Destinations

The airline flies to the following destinations in Canada:

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