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Every passenger is entitled to one carry-on baggage and a personal item onboard the aircraft. The maximum dimension on the carry on baggage is 55cm x 23cm x 40cm (21.5" x 9" x 15.5") and 33cm x 16cm x 43cm (13" x 6" x 17") for the personal item. There are no weight restrictions on the carry-on baggage but it has to be light enough for the passenger to store it in the overhead lockers unassisted.

A personal item can be a roller bag, backpack, laptop, a small dog carrier, a camera bag, sports racquet, etc.

No baggage can exceed 32kg (70lbs) due to international health and safety regulations. No baggage should exceed 292cm (115") in the sum of the three dimensions or longer than 203cm (80") in length. Dangerous goods are also not allowed on board or transported as checked baggage too.

Online check-in can be done via the the airline's website or the airline's app. Passengers can check-in online 24 hours before the scheduled departure time. Booking and passport details are required for check-in.

The boarding pass can be either printed at home, at the airport or sent to your mobile device. Any checked baggage would have to be dropped off at the airport before the check-in deadline. All passengers can check-in online unless for any passenger needing assistance, unaccompanied children or passengers travelling with a pet. Any passengers mentioned must check-in at the airport

Airport check-in counters close 45 minutes before the scheduled departure time, but passengers are advised to check-in at the airport 90 minutes prior to departure. Airport self-service kiosks are also available for check-in, check-in starts 12 hours before departure.

Upon arriving at the airport, passengers should proceed to the designated area for the airline and the airline's logo would be on display. Passports or any valid photographic identification would be required at check-in to verify the passenger's identity.

For Air Canada Express flights, passengers can redeem their points when flying with the airline. The frequent flyer programme from Air Canada is called Aeroplan. Members can earn frequent flyer points whenever the traveller buys a ticket or shop with the airline's partners. Once a certain amount of points are reached, members can redeem their points into a free flight, a free upgrade, priority boarding or more. Please visit Aeroplan website to find out more.