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The carry-on baggage allowance for CityJet flights allows for passengers to take one item of carry-on baggage, along with an additional small item, such as a laptop or handbag. The combined weight of this baggage can't exceed 12kg. For passengers flying on the AVRO RJ85 or the Embraer E195 aircraft, carry-on baggage must fit within the dimensions of 55 25 x 35 cm. For passengers flying on ATR aircraft, carry-on baggage can't exceed the dimensions of 47.5 x 35 x 20 cm.

The checked baggage allowance for CityJet flights is one 20kg bag for all passengers in all classes, except for infants, who are allowed one bag at 10kg. In addition to the 10kg checked bag, infants are also allowed one pushchair or buggy.

Economy Class is CityJet's most basic cabin class.

Economy Class Facilities

The Economy Class service is carried out by the airline's professionally trained cabin crew.

Food and drink were available to order once in flight.

Economy Class Seats

Economy Class seats were set out in a 3 x 3 formation and designed to give passengers a relaxed journey.

CityJet Business Class is a small upgrade from Economy Class but offers some great additional perks in an exclusive section of the cabin at a low-cost price.

Business Class Facilities

Business Class passengers could enjoy a more personalised service from the airlines Business Class cabin crew.

Business Class passengers were given complimentary food and drink for the duration of their flights.

There is no in-flight entertainment system, but passengers were able to find an in-flight magazine in the back pocket of the seat in front of them.

Business Class Seats

Business Class seats are designed to give more cushioning and comfort. Seats are set out in a 2 x 2 or 3 x 3 configuration.

Online check-in was available from 48 hours before your flight up until one hour before. You could check in online using the CityJet online check-in page and entering your flight details.

The check-in counters for CityJet opened 2 hours before your flight and closed anywhere between 15—40 minutes before your flight depending on which airport you were flying from. CityJet check-in was also available at the self-service kiosk at Amsterdam and London City Airport which passengers could use at the airport for a quicker alternative to the check-in counters.