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Volaris El Salvador is a new El Salvadorian airline based in San Salvador, where the airline's hub is also based. The airline is a subsidiary of Mexican low-cost carrier Volaris and joins the group as a sister airline, sharing links with the group's other airline Volaris Costa Rica. The airline operates with its own Air Operators Certificate (AOC) for El Salvador and was awarded this in 2019 when the airline began operations. Volaris hopes that through the El Salvador subsidiary, it will allow the group to expand its destinations further than Mexico and Costa Rica and into other Central and South American markets. Initially, the airline began services from San Salvador to San Pedro Sula in neighbouring Honduras as well as Cancun and Mexico City in Mexico. This allows passengers across the group to easily connect via each others hub airport onto more destinations. Passengers on Volaris El Salvador can connect via Volaris's hub in Mexico City onto a wide range of destinations. Additionally, Volaris Costa Rica already flies to San Salvador International 27 times a week as part of its normal schedule, connecting El Salvador with San Jose Juan Santamaria, Los Angeles International, Washington Dulles, Cancun, Guatemala City and JFK New York. The airline plans to offer more routes in 2022 with Los Angeles, New York and Washington DC in the pipework.
All Volaris El Salvador flights have been suspended by the Government of El Salvador due to the ongoing COVID-19 Pandemic.
Baggage Policy
Volaris El Salvador has different baggage policies for carry-on and checked baggage. Your baggage allowance will also depend on the fare you purchased at checkout.
Carry-on Baggage
Volaris El Salvador offers 3 ticket types, all with varying baggage policies. If you have selected a Vuela Basic ticket then you are permitted to bring only 1 personal item which must not exceed 14 x 18 x 8 in, but isn't capped in weight. The next ticket type offered by the airline is their Vuela Classic which includes 1 personal item as well as 1 cabin case which should fit within the allowed 22 x 16 x 10 in dimensions and weigh no more than 22 lbs/10 kg. The airline also offers a Vuela Plus ticket where you are able to bring 1 personal item as well as 2 cabin bags, all items of luggage must fit the specified weights and dimensions. However, at booking passengers are able to purchase additional hand luggage if required.
Checked Baggage
The checked baggage policy depends on the ticket type selected. Vuela Basic and Vuela Classic ticket types don't include checked luggage as standard. However, if you have selected the airline's Vuela Plus airfare then you are entitled to bring 1 suitcase weighing up to 55 lbs/25kg. You are able to purchase checked baggage when booking your flight if required.
Cabin Classes
Volaris El Salvador only has 1 official cabin class - Economy.
Economy Class
Like parent company Volaris, the El Salvadorian airline only offers an economy class product. All seats onboard their aircraft are laid out in a 3 x 3 configuration, with the first few rows and emergency exit seats being marked as premium with extra legroom, which can be reserved at a fee. The seats onboard Volaris El Salvador has 18" (46 cm) of width and 28–32" (71 cm–81 cm) seat pitch. If you have selected the airline's Vuela Plus ticket then you will additionally receive speedy boarding.
Business Class
As the airline operates as an Ultra-Low-Cost carrier (ULCC), they do not offer a business class product.
Check-In
Volaris El Salvador passengers can check in online and at the airport.
Online Check-in
You are able to check in online or via the Volaris app before departure, making travel more seamless. If travelling with checked luggage you are able to still check-in online and head to a bag drop desk at the airport before heading to security.
Airport Check-in
Volaris El Salvador also offers the option to check-in at the airport by visiting one of the airline's check-in desks. The airline recommends that you arrive to check-in no later than 45 minutes before the scheduled departure and states that the optimal time for arrival is at least 3 hours prior to departure.
Frequent Flyer Programme
Volaris El Salvador's frequent flyer programme is called VClub.
VClub
Volaris El Salvador does offer a frequent flyer program to its travellers, which is shared with both Volaris and Volaris Costa Rica. The membership doest operate as a traditional programme, rewarding flights with miles or points. Instead, subscribers are offered special member-only prices on flights, as well ad exclusive deals and extra baggage free of charge on select fares.
Airline Alliance
Volaris El Salvador isn't a member of any airline alliance and is not expected to due to the ULCC business model. However, it has good links with sister airlines Volaris and Volaris Costa Rica.
In-Flight Entertainment & WiFi
Volaris El Salvador doesn't offer any in-flight entertainment on board, this includes Wifi facilities. This is because the airline is a ULCC. It is recommended that you bring your own entertainment to keep you occupied during the flight. The airline does offer an inflight magazine and duty-free service.
Food & Drink
Complimentary beverages, meals and snacks aren't provided for free. However, the airline offers a paid meal service during the flight where you can purchase these if required. The airline offers snacks, hot beverages, sandwiches, cup noodles, soft drinks and alcoholic beverages to purchase onboard. For more information console the Entre Nubes menu in your seat pocket.
Destinations that Volaris El Salvador flies to
Currently, Volaris El Salvador operates to 4 destinations with El Salvador International Airport being the airline's hub airport. They have additionally filed an application with the US Department of Transport (DOT) to begin operating services to Washington DC (IAD), New York JFK and Los Angeles (LAX) in March 2022. The airline has ambitious plans to sustainably grow its route map as it further establishes itself. Due to current Salvadorian regulations regarding the COVID-19 Pandemic, all Volaris El Salvador services have been suspended.
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Hub Airport
Monseñor Óscar Arnulfo Romero International Airport
Although details have not yet been released about Volaris El Salvador’s hub airport, it is expected to be at Monseñor Óscar Arnulfo Romero International Airport, as this is where Volaris Costa Rica currently flies to in El Salvador.
This airport, which was previously known as Comalapa International Airport, is located outside San Salvador, in El Salvador. It is currently the busiest airport in El Salvador, and the third-busiest in all of Central America, with 3.4 million passengers in 2018.
Other airlines that fly to this airport include American Airlines, Avianca, Copa Airlines and Transportes Aereos de El Salvador.
Fleet
Volaris El Salvador currently has 1 A320. It is hoped as the airline grows, post-COVID-19 the airline will welcome more aircraft to its fleet.