PAL Airlines is an Eastern Canadian airline that operates domestically in Eastern Canada. It operates both scheduled and charter flights for local communities. The airline was previously named Provincial Airlines, founded in 1972. The main reason for the airline's success is due to the consistent level of safety, service and reliability to its customers.
Its fleet consists of Dash8-300, Dash8-100, Twin Otter and Beech 1900D. These are small turboprop aircraft with the capability of accommodating 16-50 passengers onboard. These aircraft are serving 26 destinations within Eastern Canada, including its base St. John and many other destinations including Halifax, Goose Bay and many more.
PAL Airlines has a different baggage policy for carry-on and checked baggage policy.
Passengers are entitled to one carry-on baggage not exceeding 13lbs in weight and 12" x 16" x 10" in three dimensions. In addition to that, passenger can bring a personal item onboard. This could be a purse, a bag, a camera, etc.
Free baggage allowance is available for passengers who booked with fare Charlie. The free baggage allowance includes one piece of checked baggage no heavier than 50lbs (23kg) and the sum of three dimensions cannot exceed 62". Any baggage exceeding the weight and/ or size allowance would be charged a fee.
Any passenger wishes to book excess baggage can do so in the booking process when booking with Alternative Airlines. Please note that fare Alpha and Bravo must buy excess baggage if travelling wish to travel with a checked baggage.
PAL Airlines has 3 class fares - Alpha, Bravo and Charlie.
Despite the fare class offering the least flexibility, it offers the lowest price out of the three fare classes. Bags are not included in the ticket, it is non-refundable and the name change would be charged with a fee.
Fare Bravo are non-refundable just like fare Alpha, but it offers some flexibility on name or date change. This fare class offers the middle-priced fare out of the three.
Fare Charlie passengers receive one checked baggage to the fare. It also offers full flexibility to passenger including full-refund, name and date change.
PAL Airlines offers online and airport check in. Find out the opening and closing times for online and airport check in.
Check-in online is available via the airline website. Online check-in opens 24 hours before and two hours before the scheduled departure time.
When checking in online, please prepare your ticket details and passport details. Boarding Pass would be obtained once online check-in is completed.
Passengers are advised to check-in online to avoid long queues at the airport. However, passengers travelling with infants, with more than ten passengers on one booking or with reduced mobility must check-in at the airport.
When arriving at the airport, please locate the airline check-in area according to the airport information board. There should be a designated check-in area at the airport with the airline logo clearly marked on the check-in desk. Please seek any guidance from the airport staff if unsure.
At Alternative Airlines, we recommend passengers to arrive at the airport two hours before your flight to avoid any unexpected delays. Any passengers who are late for check-in would be considered as 'no-show' and the seat may be sold to any standby passengers. Valid photographic identification is also required to verify the passenger's identity. This can be a driving license, passport or birth certificate.
As of September 2020, PAL Airlines operate to 26 destinations in Canada. Their scheduled routes are all in Eastern Canada.
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St. John's International Airport (YYT) is located 10km from the city of St. John, Newfoundland and Labrador, Canada. 1.5 million passengers annually were served with one passenger terminal and three active asphalt runways. Airlines that fly to the airport include Air Canada, Air Canada Rouge, Air Canada Express, Air Saint-Pierre, Porter Airlines, Sunwing Airlines, Swoop, WestJet and WestJet Encore.
As of September 2020, the airline flies with a fleet of Dash8-300, Dash8-100, Twin Otter and Beech 1900D. These aircraft can accommodate between 16-50 passengers.