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The amount of free checked baggage varied depending on the route, booking class, loyalty program status etc, and would be confirmed during the booking process, when it would also be possible to add additional baggage to your booking if required.

The maximum weight limit per single bag was 32 kg for business class and 23 kg for Economy class.

Business Class: The free baggage allowance was two pieces, each weighing 8kg.

Economy Class: The free baggage allowance was one piece, with a maximum weight of 7kg.

For all passengers, Economy or Business, carry-on baggage had to fit comfortably in the overhead rack, or under the passenger’s seat. The dimensions (L+W+H) of each piece of baggage could not exceed 115 cm and/or 45 inches.

In addition to the free carry-on baggage allowance, passengers could also carry personal effects for use during the flight, as listed here:

1. A small handbag
2. One laptop without accessories and attachments, or one laptop bag
3. A small camera and/or a pair of binoculars
4. A reasonable amount of reading material

Online check-in was not currently available.

All check-in counters opened 2 hours before departure, and it was advised to arrive as early as possible. All passengers needed to ensure that they arrive at the airport with their confirmed bookings and travel documents.

Every passenger could look forward to enjoying premium Chadian hospitality during their flight.

Economy Class Seating

Economy passengers could enjoy comfortable padded seats, with armrests and headrests and adjustable lighting.

Economy Class Facilities

All passengers, including Economy, could enjoy light snacks or hot meals, depending on the route, which were served with a wide selection of fine wines and alcoholic drinks. On international flights, Tchadia Airlines provided many complimentary amenities onboard, including socks, a slumber shade, a toothbrush and toothpaste.

'Cloud Nine’ was the name of the airline’s business class, which was in a separate area of the cabin from Economy.

Business Class Seating

The name of the airline’s business class reflected its ambition to ensure customers felt comfortable and elated, which started with extra comfortable seating.

Business Class Facilities

Business Class amenities included a toothbrush, toothpaste, lip balm moisturizer (Van Gills 5 ml), socks, eye shade, ear plugs, shaving kit, shoe horn and a comb. The airline also provided exclusive in-inflight magazines and newspapers as part of its Cloud Nine package.

Passengers with special dietary requirements could request the type of meal they required during the booking process and the airline would strive to ensure the special meal order was provided.

WiFi was not available onboard flights.

Passengers travelling with their own wheelchairs or assistive devices could carry the same in the passenger cabin, on request, subject to availability of space.

Tchadia Airlines were happy to accept pets in the cabin on all jet (Q-400) aircraft. Pets would need to be in containers, and advance arrangements would be required. Details of the type of pet and size of the container would need to be outlined during the booking process, or by phoning customer service.