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Every passenger was entitled to one carry-on baggage and one personal item onboard the aircraft. The maximum dimensions for the carry baggage is 55cm x 23cm x 40cm (21.5" x 9" x 15.5") and 33cm x 16cm x 43 cm (13" x 6" x 17") for the personal item. No weight restrictions were applied to the carry-on baggage but passengers had to be able to safely put their carry-on baggage on the overhead lockers unassisted.

Personal items included a camera bag, garment bag, shopping bag, sports racquet, etc.

Baggage allowance was based on routes, destinations and the cabin class that you were travelling in. The baggage allowance would be stated on your e-ticket, check the Air Canada website or contact us at Alternative Airlines if you're unsure.

As a general rule, baggage exceeding 32kg (70 lbs) in weight, exceeding 292 cm (115") in the sum of three dimensions and/ or exceeding 203 cm (80") in length wouldn't be accepted as checked baggage. Passengers who wished to carry items exceeding the checked baggage limit would have to contact the airline's cargo department.

Passengers could check in online via the airline website or the airline app from 24 hours before the scheduled departure time. Please prepare your passenger details and ticket reference number to check in online.

Any passenger travelling with over nine people in a booking who required assistance at the airport or who's an unaccompanied minor had to check-in at the airport.

Passengers could also check in with the self-service kiosks at the airport too. The check-in kiosks were open 12 hours before departure. Passengers must have dropped their bags and obtained their boarding pass 45 minutes before on Canadian domestic flights and 60 minutes before scheduled departure time on international flights.