All passengers who have purchased a Fiafa Saver, Fiafa Smart and Fiafa Plus ticket are permitted one piece of carry-on baggage weighing 7kg. The same applies to passengers with Fiafa Flexi or Fiafa Premium tickets.

All passengers who have purchased a Fiafa Saver, Fiafa Smart and Fiafa Plus ticket are permitted one piece of checked baggage weighing 23kg. For Fiafa Flexi passengers the checked baggage allowance is one piece of baggage weighing 32kg. Fiafa Premium (Business Class) passengers are permitted two pieces of baggage weighing 32kg.

This airline does not currently offer online check-in.

Passengers should aim to arrive at the airport at least two hours before flight departure.

Passengers will have access to the complimentary inflight entertainment with a selection of films and games available. Passengers are also offered complimentary hot snack box and drinks such as juice, tea and coffee. You can enjoy Sapasui with rice or from other selections available. There's also a vegetarian option available too. There is also Wi-Fi available onboard to help you stay connected with work.

Business Class offers passengers premium comfort and ease of travel. Passengers are allocated additional checked baggage and cabin baggage. At the airport, passengers can have a more enjoyable airport experience with lounge access and priority boarding. Onboard, passengers receive a notebook and headphones, and also a full food and beverage service. The Business Class cabin is set out in a 2 x 2 formation.

If you need wheelchair assistance at the airport, you must inform Samoa Airways of this at the time of your booking. You can request this service by getting through to the airline's offices; or the Alternative Airlines customer service team if you have booked through our website. For more information on this please see our wheelchair assistance page.

A child must be accompanied by a passenger aged 18 years old and above. Unaccompanied Minor form is required for children under the age of 12 who will travel alone. For more information on this contact the airline or alternatively, contact us. Also, you can find more information on our unaccompanied minors page on this.

For the safety of the soon to be born baby, it's advised that all heavily pregnant mothers inform their doctor before reserving their flight and inquire about their health to travel the length of the trip they want to take. For 27 weeks of pregnancy, passengers require to sign a Release and Indemnity Form to be allowed carriage. For pregnancies between 28 and 34 weeks, the passenger needs to have a doctor’s letter confirming that they are fit to fly and the date the certificate is issued should not be more than seven days from the scheduled flight departure date. The passenger will also be required to sign a Release and Indemnity Form.