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One only piece of luggage per passenger is allowed in the cabin. The maximum weight for carry-on baggage is 5 kg and the maximum size is 55x40x20 cm.

The hold baggage allowance varies according to the flight haul, except where otherwise specified (e.g. special flights or particular destinations). The hold baggage allowance is strictly calculated per person: so it is forbidden to transfer a part or the whole allowance from one passenger to another. For each passenger, the weight limit of the checked-in baggage is 15kg for short and medium-haul flights, 20kg for long-haul flights in Economy Class and 30kg for long-haul flights in Economy Premium Class.

Neos Air online check-in is available from 24 hours until three hours before your scheduled flight departure. Neos Air online check-in is only available for flights departing from Milano Malpensa, Bologna, Verona, Roma Fiumicino, Bergamo, Cagliari, Catania, Ibiza, Palma Di Maiorca, Minorca, Kos, Rodi, Karphotos, Creta, Mykonos, Santorini, Skiathos, Sal, Boa Vista, Tenerife, Lanzarote, Las Palmas, Fuerteventura and Tel Aviv.

Passengers checking in at the airport must bring a valid passport or identity card if visiting countries that lie within the Schengen region.

Economy makes up the majority of seating.

Economy Extra

Passengers departing from the airports of Milan Malpensa, Rome Fiumicino, Bologna, Mombasa, Zanzibar, Nosy Be, Maldives, La Romana, Havana, Holguín, Cancún and Montego Bay on long- haul flights on B767 aircraft have also got the option to upgrade to Economy Extra, for 70 euros, payable at check-in.

This service is also available for short- and medium-haul flights to Egypt, the Canary Islands, Cabo Verde, Tunisia, Portugal, the United Arab Emirates and Greece, at a cost of 30 euros payable at check-in.

Economy Class Facilities

Basic Economy: facilities include 32” monitors on the walls and free quality earphones. The meal tray features new appetizers and hot dishes, and complimentary beverages are served.

Economy Extra: Economy Extra means checking in at a special desk and a fast track for security checks.

Economy Class Seating

Basic Economy: Comfortable seats, in leather upholstery, feature a headrest that is separate from the backrest, and that can be adjusted in both height and width.

Economy Extra: Positioned in the first, last, and middle row, economy extra lets you enjoy extra legroom.

In December 2015, Neos replaced its Business class with Economy Premium to offer a flying experience that caters to travellers who want something more than economy class but is more affordable than business class. Economy Premium is available on long-haul flights.

Premium Economy Facilities

Economy Premium passengers have their own check-in desk and enjoy fast-track service, priority boarding and 30 kg of checked baggage. Onboard, enjoy an amenity kit featuring a toothbrush and toothpaste, an eye mask, earplugs, socks, and lip balm. In-flight service also features traditional Italian dishes that are individually prepared and served on porcelain plates and a wide variety of DOCG wines by a major winemaker from Piedmont’s famous Langhe area

The Economy Premium service on flights to/from China includes: Ergonomic seat with adjustable headrest and footrest, Checked baggage 30Kg, Check-in special, Fast track, Vip Lounge.

Premium Economy Seating

Economy Premium class is in a separate comfortable cabin, with a limited number of seats. It offers more legroom and extra comfort.