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About Air Italy
Air Italy was a private Italian airline that operated scheduled passenger services. The airline operated flights across Europe, Africa, the Indian Ocean and the Caribbean. Air Italy's hub airport was at Milan Malpensa Airport, which is also the hub for airlines such as Cargolux Italia and Fly Ernest.
The airline was previously named Meridiana. Air Italy was established in 2018 when it was announced that the airline Meridiana and its subsidiary, the original Air Italy (which had been part of Meridiana since 2013) would be merged to create the new Air Italy. In February 2020, Air Italy's shareholders met and decided that the airline would cease operations after financial difficulties.
At the time that it ceased operations, the airline operated 26 routes. Along with the old Meridiana routes, Air Italy added new domestic routes to Milan to Rome, Naples, Palermo, Catania, Lamezia Terme and many other popular cities in Italy. It also operated flights to 13 international destinations, including New York, Miami, San Francisco, and Los Angeles in the US, as well as countries including Thailand, Spain, Russia, Kenya, and the UK.
Other airlines that fly similar routes to Air Italy include ITA Airways, EasyJet, Ryanair, Lumiwings and Aerolinee Siciliane.
Baggage Allowance
Carry-on Baggage
Passengers were allowed one item of carry-on baggage and one personal item, included in the price of their ticket.
The carry-on baggage could weigh no more than 8kg and must-have fit within the dimensions of 55 cm x 40 cm x 20 cm.
Passengers were also allowed one personal item. The personal item must-have fit within the dimensions of 40 cm x 30 cm x 15cm. Personal items could be objects such as a small rucksack, handbag or laptop.
Checked Baggage
All checked baggage had to fit within the dimensions of 158 cm (height x length x width).
Passengers with @MyAirItalyClub gold membership had additional baggage allowance:
MyAirItalyClub Economy
Domestic - 1 bag, max 32kg
Europe - Egypt - 1 bag, max 32kg
To/from US and Canada - 1 bag, max 32kg
All other - 1 bag, max 32kg
MyAirItalyClub Premium
Domestic - 2 bags, max 32kg each
Europe - Egypt - 2 bags, max 32kg each
To/from US and Canada - 2 bags, max 23kg each
All other - 2 bags, max 32kg each
MyAirItalyClub Business
Domestic - n/a
Europe - Egypt - 2 bags, max 32kg each
To/from US and Canada - 2 bags, max 32kg each
All other - 2 bags, max 32kg each
Extra Baggage
Alternative Airlines' customers could book extra baggage at the time of purchasing their Air Italy flight.
It was possible to add extra baggage to your reservation. This could be done at the time of booking, logging-in to ‘My Account’, or by contacting Alternative Airlines customer service team after the booking was made. The airline charged a fee for additional bags (per bag); the price depended on your fare and the route and would be confirmed during the booking process.
Check-In Information
Online Check-In
Web check-in was available for some flights, through Air Italy's online check-in page.
Web check-in was available only for Air Italy flights departing from: Bergamo, Bologna, Cairo, Cagliari, Catania, Lamezia Terme, Los Angeles, Maldives, Milan Linate/Malpensa, Miami, Naples, New York, Olbia, Palermo, Rome, San Francisco, Sharm El Sheikh, Turin, Venice and Verona.
Flights to/from Canada were excluded.
Airport Check-In
Domestic Flights - Opened 2 hours before flight departure time and closed 35 minutes before flight departure time
Flights to/from Egypt - Check-in opened 4 hours before flight departure time and closed 90 minutes before flight departure time
Intercontinental Flights - Opened 3 hours before departure time and closed 45 minutes before flight departure time
Flights to/from US and Canada - Opened 2 hours 30 min before flight departure time and closed 45 minutes before flight departure time
Flights to/from Europe - Opened 2 hours 30 min before flight departure time and closed 45 minutes before flight departure time
Class Fares
Air Italy offered two class types: Economy and Business. Within the classes, there were also multiple fare options, which determine flight modifications and baggage allowance (see below).
Economy Class
Economy Class Facilities
Domestic and Medium Haul Flights: The airline was dedicated to ongoing fleet renewal, designed to offer more space and comfort throughout the economy cabin. The new brand seats had adjustable headrest and USB connectors, as well as a small screen on the seat-back in front.
International flights: satellite WIFI was available, as well as a great range of on-demand entertainment.
Economy Class Seating
The cabin was designed for comfort, including extra overhead storage, and padded headrests.
Business Class
Business Class Facilities
Domestic and Medium Haul Flights: passengers could enjoy a welcome drink service, as well as breakfast or snacks of their choice.
International flights: passengers could enjoy lots of extras, including a seat mat, duvet, pyjamas with slippers and Fedon pochette with socks, eye mask, earplugs, toothpaste and toothbrush set, face moisturizer and lip balm.
Business Class Seating
On international flights, the Airbus A330 business class offered 180° reclining seats, with a seat pitch of 78”.
On-Board Entertainment
Films
The airline provided on-board entertainment for Economy passengers, in Italian and English, on long-haul international flights. This included an extensive range of movies, as well as documentaries, TV series, biographies and kid channels.
Music
As well as TV and film, the airline had selected a wide variety of songs of all genres and for all ages. This service was available for Economy passengers on long-haul international flights.
Wi-Fi
A WIFI service was available, allowing passengers to stay connected to their business, family and friends via e-mail, text messaging, calls and social media. Once on the plane, passengers could connect to the WIFI to choose the rate plan they prefered. Prices for messaging WIFI started from €3 EUR, while surfing WiFi started from €15 EUR. A total WiFi pass was €21 EUR.
In-Flight Meals
Based on the departure time, the airline offered Economy passengers a breakfast snack, lunch (meal box) or dinner (meal box). The Meal Box was composed of: a main dish (cold dish, such as a Mexicana salad), crackers, snack (sweet or savoury), fruit jam or compote and coffee.
Special Meals
Air Italy provided a wide choice of special meals, tailored for vegetarians, for intolerant or allergic passengers and for health or religion needs. For more information and requests regarding special meals, the airline could be contacted. Passengers who have booked through Alternative Airlines could contact our customer service team. Please note that this will need to have be done up to 48 hours before departure.
Drinks and Alcohol
During the flight, Air Italy offered all passengers a welcome drink and a bar service was always available (fees may apply), with a choice of coffee, tea, infusions, soft drinks, fruit juices.
Alcoholic options included sparkling wine, red wine, white wine, whisky, grappa, vodka, sambuca, rum, and tonic liquor. An exclusive selection of regional wines was available from an in-flight cellar of renowned wineries.
Airline Alliance
At the time that it ceased operations, the airline was not a member of an airline alliance. However, the airline had expressed interested in joining Oneworld before it ceased operations.
Frequent Flyer Program
@MyAirItalyClub
The airline had a loyalty programme called @MyAirItalyClub, using ‘Avios’ as the reward currency. Members could collect Avios on flights operated by Air Italy, as well as the airline’s partners. It was free for passengers to sign up to @MyAirItalyClub. Avios could also be used to upgrade the @MyAirItalyClub card to @MyAirItalyClub Silver or Gold tier membership, to enjoy added benefits.
Collecting Avios points
During the Alternative Airlines booking process, passengers can select their chosen frequent flyer program from the drop-down menu. This allowed them to select ‘@MyAirItalyClub’ and type in their personal membership number to collect Avios points.
Codeshare Agreements
Air Italy had codeshare agreements with a number of airlines. This means flight tickets might have been owned and distributed by one airline, but the actual flight would be operated by another airline. Codeshare partners included:
- Air Malta
- Air Moldova
- British Airways
- Bulgaria Air
- Iberia
- LATAM Brasil
- Qatar Airways
- S7 Airlines
Interline Agreement
The airline had the following interline (Special Prorate Agreement) partners:
- Aegean Airlines
- Alaska Airlines
- El Al
- Finnair
- Pakistan International Airlines
- Hawaiian Airlines
- Tunisair
Read more about interline agreements.
Destinations that Air Italy flew to
Air Italy flew to the following destinations at the time that it ceased operations.
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Hub Airport
Milan Malpensa Airport
Milan Malpensa Airport (IATA: MXP) is the largest international airport in the Milan area of Italy and was the hub airport for Air Italy. Airlines fly to MXP from all over the world. The airport also served as a focus city for Ryanair, EasyJet, and Alitalia. Other airlines that fly to Milan Malpensa include Neos, Air France, Scandinavian Airlines, Blue Panorama Airlines, Air Cairo, American Airlines, Tunisair, Qatar Airlines, and Vueling, as well as many more international airlines.
Fleet
The airline used the following aircraft at the time that it ceased operations.
- 5 x Airbus A330-200
- 1 x Boeing 737-700
- 4 x Boeing 737-800
- 3 x Boeing 737 MAX 8
News
February 11th 2020
Air Italy Ceases Operations
Air Italy is the latest major airline to cease operations and go into liquidation. The airline had run into financial problems, after reportedly losing a total of €364m EUR in the last two years. The airline launched in 2018 as a rebranding of Meridiana but only lasted a little under two years.
The airline will continue to fly its previously scheduled flights up until February 25th 2020. However, after this, all flights will be cancelled. Any passenger with a reservation after February 25th can get a refund from the airline directly.