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Starlux Airlines has a different baggage policy for carry-on and checked baggage policy.
Passengers are allowed to carry-on baggage within the dimension of 22 x 14 x 9 inch or the total dimensions not exceeding 45 inches (including wheels, pockets). All passengers are also allowed one personal item onboard of the aircraft, as long as they are 16 x 12 x 4 inch or does not exceed 32 inches in total dimension.
One piece of carry-on baggage that does not exceed 7 kg is allowed for economy passengers.
Two pieces of carry-on baggage that do not exceed 10 kg each is allowed for business passengers.
An infant who is not entitled to a seat can check-in a piece of additional baggage that weight less than 10 kg.
Economy Class passengers' luggage weight allowance depends on the bundle that the passenger has purchased. The baggage allowance can vary between 20kg to 35kg. Economy (Limited) with the least luggage allowance and Economy (Full) with the most luggage allowance. Listed below are the full details:
One baggage that does not exceed 45 kg is allowed for business class passengers regardless of the type of bundle the passenger purchased.
Starlux Airlines offers Economy and Business class.
Passengers in Economy Class have a free meal and WIFI available, you can also pre-order your meal 60 days to 24 hours before the flight. There are pillow and blanket provided to economy class for increased comfort. Amenities like eyeshades, earplugs, slippers and dental kits are all available onboard.
The Economy Class comes in a 3-3 configuration with the seat width at around 18.3 inches with a seat pitch of 31 inches. Starlux's Airbus A321neo has 180 economy class seats.
The airline cooperates with Michelin starred Chef Lam Ming Kin to create their business class menus, which includes both international and Asian cuisines. 15-inch screen with in-flight entertainment is available for passengers, as well as noise-cancelling headphones and free WIFI. A double-sided pillow and blanket are provided.
Business Class passengers have access to the STARLUX VIP lounge, priority boarding and priority baggage claim.
The seats can turn into a flat-bed for extra comfort on the Airbus A321 neo flights.
Starlux Airlines have the option of checking in online or at the airport. You can also check-in easily using your mobile with the Starlux app.
Passengers can check-in online via the Starlux Airlines app or their official website. Online check-in can be done from 48 hours to 2 hours prior to departure time. If you have bags to check-in or cannot obtain your boarding pass online, please arrive at the airport an hour prior departure time.
You can also check-in on the Starlux App.
Airport check-in counters open 2.5 hours prior departure and will close an hour before departure. If you need special assistance, please check-in two hours before departure. We - Alternative Airlines - always recommend our passengers to arrive at the airport two hours prior to departure.
In-flight entertainment is available on Starlux flights. It contains Hollywood movies, World movies and animations.
There is free Wifi available to Business passengers, but economy passengers only have unlimited text messages available (WhatsApp, LINE and Facebook Messenger).
There are two WiFi data plans. As of March 2020, the 30MB data plan costs USD $5, while the 100MB data plan costs USD $10.
Starlux offers both Asian and International cuisines, wine are also available onboard the aircraft. The airline works with Michelin starred Chef Lam Ming Jin as well as Hutong providing an amazing dining experience in the air.
Passengers can pre-order your meal 60 days to 24 hours prior to departure. This includes passengers with dietary requirements. Kosher meals must be pre-ordered 72 hours before scheduled departure time. You can pre-order your meal here.
The Frequent Flyer Programme of Starlux is called COSMILE.
With COSMILE you can earn and spend miles with the airline once you have joined as a member.
There are four tiers to the programme ranging from 'Traveler', 'Adventurer', 'Explorer', 'Insighter'. Different tier members enjoy a variety of benefits including priority boarding, extra baggage allowance, VIP lounge and more. Click here for more information.
Starlux Airlines flies to locations in Asia and North America.
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