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Novoair is a Bangladeshi airline based in Dhaka that mainly operates domestic flights within Bangladesh, but also a few international flights to destinations such as India. One of the airline's most popular domestic routes is Kathmandu Tribhuvan to Biratnagar.
The airline was founded in 2007 and didn’t begin flying operations until 2013 and international flights in 2015. It's main airport hub is at Shahjalal International Airport.
Novoair is the leading private airline of the country and was awarded the “Domestic Airline of the Year" and the “Best Customer Friendly” airline trophy in 2019.
On the 9th of January 2020, Novoair celebrated its 7th birthday. Novoair released a statement to announce that in the seven years it has been operating, the airline has operated 61,599 flights, carrying more than 3.33 million passengers.
Novoair operates different baggage policies depending on the passenger, route and class you have booked. Weights and proportions vary.
Adults are allowed one piece of carry-on baggage, weighing a maximum of 7 Kg (combined).
Children are also allowed one piece of carry-on baggage, weighing a maximum of 7 Kg (combined).
Infants are allowed one appropriate carry-on bag.
All carry-on bags must measure up to 35cm x 15cm x 22cm (8 x 13 x 19 in). Any baggage exceeding the total dimensions in size and weight will be regarded as checked baggage. Please don't pack any prohibited items with you on board as they will be confiscated and not returned to you. Prohibited items in your carry-on luggage include nail cutters, knives, and liquids over 100ml.
Adults are allowed two pieces of checked baggage, weighing a maximum of 20 Kg (combined).
Children are also allowed two pieces of checked baggage, weighing a maximum of 20 Kg (combined).
Infants are allowed one piece of checked baggage, weighing a maximum of 10 Kg (combined).
All checked bags must measure up to 100cm x 40cm x 60cm (15x24x40 in). Any checked baggage that exceeds the weight and size limit will be subject to an excess baggage fee.
Novoair has just 1 cabin class - Economy.
Novoair offers standard economy seating. There are 68 passenger seats in all seven of the aircraft that Novoair operates.
Relax in comfortable padded seats, with fold-down trays and ample storage space.
Passengers can check in for their Novoair flight at the airport or alternatively, online via the web page.
Online check-in is available 12 hours before your flight’s scheduled departure time. It closes 90 minutes before scheduled departure for all passengers who have an e-ticket.
Online check-in can be completed through the airline's check-in webpage.
The airport check-in counter will be closed 30 minutes before the flight departure for domestic flights and one hour for international Novoair flights.
Novoair has a Frequent Flyer Programme called SMILES.
The airline has a frequent flyer program called “SMILES”, making it the first domestic Bangladeshi airline to offer a frequent flyer program. The Novoair reward programme is a growing collection of Rewards choices that Novoair travellers will be able to redeem Personalized Services, one-way Flights, Travel Deals & Packages, and Partner Promotions for their SMILES Miles. The SMILE frequent flyer program is available to any one over the age of 18.
When you make your booking through Alternative Airlines, simply select ‘SMILES’ from the drop-down list of frequent flyer programs to collect your points when you fly!
The airline operates up to 30 flights each day, flying from Dhaka to destinations within Bangladesh and India. As of October 2022, the airline flies to the following destinations within Bangladesh.
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There is currently no onboard entertainment system. Magazines are available.
Onboard WiFi is not currently available.
On International flights Novoair supplies meals. Meals are prepared by experienced and seasoned chefs and highlight the cuisines of different regions.
Snacks are available on domestic flights.
Hazrat Shahjalal International Airport is the largest airport in Bangladesh and is also used by the Bangladesh Air Force. The airport is located in Kurmitola in northern Dhaka, taking over as the country's sole international airport from Tejgaon Airport in 1980. This airport has a handling capacity of 18.5 million passengers a year.
Hazrat Airport has 3 major terminals. Terminal 1 and Terminal 2 are both located within the same terminal and they operate international flights. The domestic terminal is the terminal that operates domestic flights. This terminal is situated to the left of the international terminals. Terminal 3 is currently under construction and is expected to finish its operations in 2023. The third terminal will consist of over 20 boarding bridges and 10+ conveyor belts, over 110 check-in counters and 50+ immigration desks.
Other airlines based here include Biman Bangladesh Airlines, Regent Airways and US-Bangla Airlines. Airlines that fly from and to Hazrat Shahjalal International Airport include Etihad, Emirates, Qatar and United.
Novoair 's fleet consists of entirely the ATR 72-500. The airline has a total of seven aircraft in total.
Novoair suspended a number of its regular daily flight routes during the Coronavirus pandemic in 2019. Through 2022, more of these routes have been reinstated by the airline. In March 2022, it was announced that Novoair would again be commencing its Dhaka-Kolkata route. Travellers can book any Novoair flight with Alternative Airlines, using the search form at the top of the page.
Novoair, one of the leading private airlines in the country, has received the “Best On-Time Performance of the Year- 2022” gold award in domestic flight operations. Novoair also won a silver award for best domestic airline category.