Protect your booking
Protect your flights with Cancellation Protection and Lost Baggage Protection
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Insurance products at Alternative Airlines
Booking flights should be exciting, not stressful. At Alternative Airlines, we offer optional insurance products that help protect you from the unexpected.
From last-minute emergencies to lost luggage, our Cancellation Protection and Lost Baggage Protection give you peace of mind throughout your journey.
We currently offer two insurance options you can add during booking:
- Cancellation Protection – Request a full refund if you need to cancel your trip due to a verified emergency.
- Lost Baggage Protection – Get compensation of up to $1,000 USD if your checked bag goes missing and can’t be located within 96 hours.
Keep reading to take a closer look at each product.
Why add insurance to your flight booking?
Flights aren’t cheap, and while our buy now, pay later options help make booking more manageable, it’s just as important to protect your flight once you’ve secured it.
Travel plans can change in an instant. A sudden illness, transport delays, or even bad weather can force you to cancel your trip. And lost luggage? That’s a hassle no one wants to deal with - especially without compensation.
By adding insurance at checkout, you’ll be financially protected if your trip doesn’t go to plan. It’s a simple way to avoid extra stress and unnecessary costs when travelling.
Cancellation Protection
At Alternative Airlines, we offer Cancellation Protection through our partner Refund Protect. This entitles you to a full refund should you need to cancel your flights due to emergency circumstances.
Accepted reasons include:
- Illness or injury (including pre-existing conditions)
- Pregnancy complications
- Failure of public transport
- Adverse weather
- And more
For a full list of accepted emergencies, read the Refund Protect terms and conditions.
How to add Cancellation Protection
Adding Cancellation Protection is quick and easy at Alternative Airlines:
- Search for your flights.
- On the passenger details page, tick the box to add Cancellation Protection.
- Your total price will update to include the protection before you pay.
How to make a claim
If you need to cancel your trip:
- Visit the Claim My Refund form.
- Enter your booking reference.
- Provide supporting evidence to show that your cancellation qualifies as an emergency.
Claims are processed directly by Refund Protect, and you’ll be contacted once your case has been reviewed.
Lost Baggage Protection
Lost Baggage Protection offers compensation if your checked bag is lost and cannot be tracked within 96 hours of your flight's arrival.
You may be eligible for up to $1,000 USD in compensation, helping you recover the value of lost items or cover the cost of replacements.
Be sure to read the Lost Baggage Protection terms and conditions to understand exactly what is and isn’t covered.
Coverage applies to:
- All checked baggage included in your fare
- Any excess baggage you’ve purchased
As long as your checked baggage is included in your booking - either as part of your fare or purchased as excess - you’ll be covered once you’ve added this protection.
How to add Lost Baggage Protection
You can add Lost Baggage Protection when booking your flight:
- Select your flights.
- On the passenger details page, tick the box for Lost Baggage Protection.
- Your total will update automatically before checkout.
How to make a claim
If your baggage goes missing:
- Notify the airline immediately and obtain a Property Irregularity Report (PIR).
- Use the claim link in your confirmation email to submit your documents.
- Upload the PIR and any receipts or supporting evidence.
The insurer will handle your case directly and keep you informed.
Find your perfect flight and protect your booking
You can add any of the insurance products on this page during checkout - and if you choose one of our buy now, pay later options, the cost can be split into instalments. Start your flight search today and add extra peace of mind to your booking with our travel insurance options.
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Frequently asked questions
What is Cancellation Protection for flights?
If you've purchased Cancellation Protection when booking your flight, this means that you're entitled to a full refund if you or a member of your party are unable to fly due to unforeseen circumstances.
How do I add Cancellation Protection to my booking?
Cancellation Protection can be added during the booking process and only once the flight has been selected.
What is Lost Baggage Protection?
If your bag cannot be found within 96 hours, Lost Baggage Protection entitles you up to $2,000 in compensation for the disruption. As long as your airline ticket includes baggage then all flights are applicable.
How do I add Lost Baggage Protection to my booking?
You will have the option to add Lost Baggage Protection during the booking process and only once the flight has been selected.
Can I add insurance after booking?
No, insurance can only be added during the booking process to ensure coverage from the moment your trip is confirmed.
Are there exclusions?
Yes. Each insurance product has its own terms and conditions, including exclusions for non-emergency changes or unverified claims. These details are available at checkout.