Coronavirus (COVID-19), updated February 2021
The safety of our customers is of the utmost importance to us. We're continuing to monitor and provide information regarding coronavirus to help you make informed decisions. If you've made a booking with Alternative Airlines and would like to know the status of your flight, read below to find out.
To keep up with the latest facts and travel advice, we recommend regularly checking the travel advice from local governments and the World Health Organization (WHO).
Changing or cancelling your flight
If you've made a reservation through Alternative Airlines and want to know whether you can cancel or change your flight, we ask that you please refer to your chosen airline's website for the most up to date information. Unfortunately, we're unable to do anything outside of the policies that the individual airlines have published.
If you know your flight is affected by a change or a cancellation then please do click on the below link to find our contact information.
If you're departing outside of your airline policy, please continue to review the airline's website for the most up to date information. Once your travel dates fall within the policy then please contact our customer service team.
Travel requirements & restrictions
Different countries have different rules and requirements for leaving and entering. Some countries require that you provide them with special documentation in order to check-in for and board your flight. These documents can be any of the following:
Other countries may require you to quarantine once you've arrived, or, might have banned international travel altogether.
It's very important that you check the travel requirements and restrictions for the country that you're travelling to. The most recent information for each country can be found by contacting your local embassy or by checking the government website for each of the countries in your flight itinerary.
In the event that your flight is cancelled, we'll notify you as soon as we can. However, government advice can be fast-changing and airlines can cancel their flights last minute, so, we strongly recommend checking the latest government advice right up until before you fly.
Coronavirus Flight Advice FAQs
What shall I be aware of when travelling during COVID-19?
We recommend that you check the COVID-19 requirements for the destination you're travelling to, we're unable to advise on this information as it is changing on a regular basis. The best way to check the COVID-19 requirements and travel restrictions is by contacting your local embassies or by checking the government websites of all the countries that you're travelling to in your flight itinerary.
We also advise passengers to leave plenty of time at the airport as there will be measures to ensure passengers safety. Queues are expected as social distancing rules apply. Passengers may also be required to wear face masks at the airport and in the cabin. Please be aware that passengers may need to check-in at the airport using self-check-in kiosks provided. However, you can also check-in online to minimise physical contact while travelling.
What shall I do if my flight is still operating but I don’t want to travel because of coronavirus?
Unfortunately, we have to follow the airline policies provided and cannot do anything outside of this. Please be assured that all airlines will follow local advice and will not put anyone at risk, so do keep checking the airline's website as policies are being updated on a regular basis. We also recommend you check the rules of the ticket you have purchased to see whether you have a flight that is amendable. You'll find this information on your e-ticket that we provided to you after purchasing your flight.
What if my airline doesn’t have a policy?
If you're travelling to an area that is currently advised not to travel to, please contact us and we will call the airline on your behalf. If your chosen destination is still allowing people to travel as normal, unfortunately, you'll have to follow the rules of your purchased ticket. If you're unsure of the rules of your purchased ticket, you can find them on the e-ticket that we sent to you after you purchased your flight.
Will Alternative Airlines waiver their own cancellation policy if I cancel my flight or my flight is cancelled due to Coronavirus?
If your flight is cancelled or your airline allows you to cancel for a refund, we will waive the cancellation fee that we ordinarily charge for cancelling flights and send you the refund amount that we receive from the airline. However, our agent fees are non-refundable.
I don’t feel unwell and still want to travel, is that ok?
If you're travelling to a destination that is deemed safe as per the local government and your flight is operating then, yes, you should travel as normal.
I feel unwell. Should I still travel?
If you're feeling unwell and have symptoms that relate to or put you at risk with coronavirus, you should try to get a test as soon as you can and follow your local government stay-at-home advice on what you should do if you develop coronavirus symptoms.
Can I delay my flight to a later date without incurring any charges from my airline and from Alternative Airlines?
This will be subject to your airline policies. We recommend that you keep up to date on the airline's website for the most up to date policy. If your dates are not included within the policy, we ask that you refer to the rules of the ticket that you purchased. The rules can be found on the e-ticket that we send to you after you booked your flight.
I can’t find a policy for the airline I am travelling with - what should I do?
We recommend looking at the website of the airline that you booked on for the most up to date information. If you still cannot find anything regarding the airline's policy, please do call us and we will help you.
My dates fall outside of the airline policy but I want to amend my flight now, what can I do?
Airlines are continuously reviewing their policies and advice, so please do keep reviewing the airline's website. If you do not wish to wait, we ask that you refer to the rules of the ticket that you purchased. The rules of the ticket will be on the e-ticket that we sent you after you booked with us.
What's the general travel advice and precautionary actions?
Please do not travel if you develop coronavirus symptoms and get a COVID-19 test as soon as you can.
To reduce the possibility of infection, the following precautionary actions are recommended:
- Wear a mask when indoor in public places
- Maintain social distancing at all times
- Remember to wash your hands at least 20 seconds at a time and regularly apply hand sanitizer
- Wash your hands before touching your eyes, nose and mouth
- Maintain a fit and healthy lifestyle
What are the symptoms of coronavirus?
The most common symptoms of coronavirus reported include a high temperature, a new continuous cough or a loss or change of smell or taste.
Government travel advice on the coronavirus is changing daily and it's important to follow advice on the official websites of each governing body. Please the official websites of governing bodies below.
HONG KONG GOVERNMENT
For other government advice, please check the government websites that you are departing to and from for the latest information regarding the situation.