Passengers:

Adults(12+)
1
Children(2-11)
0
Infants(0-1)
0

Cabin class:

tick Trusted Choice tick Secure Booking

Please select an airport

Select a departure date

Coronavirus Disease (COVID-19) Travel Advice

Cancellation Protection
Protects
Illness Cancellation Redundancy Emergency
Trusted Choice
  • 65,000 happy customers
  • Rated 4.5 Stars. Based on 3,581 service ratings over the past year
  • Dedicated customer service team on hand to help
  • Secure payments
We are an IATA accredited agent
Pay for your flights using your PayPal account
Pay for your flights over time using Affirm
Search over 600 airlines
We accept 160 different currencies
Over 3000 customers rated us 4.4/5
Your payments are 100% safe and secure
Cancellation Protection
Protects
Illness Cancellation Redundancy Emergency
Trusted Choice
  • 65,000 happy customers
  • Rated 4.5 Stars. Based on 3,581 service ratings over the past year
  • Dedicated customer service team on hand to help
  • Secure payments


Coronavirus (COVID-19) Travel advice

The safety of our customers is of the utmost importance to us. We are continuing to monitor and provide information regarding coronavirus to help you make informed decisions. If you've made a booking with Alternative Airlines and would like to know the status of your flight, read below to find out. To keep up with the latest facts and travel advice, we recommend regularly checking the travel advice from local governments and the World Health Organization (WHO).

Coronavirus (COVID-19), updated 3rd April 2020.

If you've made a reservation through Alternative Airlines and want to know whether you can cancel or change your flight, we ask that you please refer to your chosen airline's website for the most up to date information. Unfortunately, we are unable to do anything outside of the policies that the individual airlines have published.

If you are departing within your airline's policy dates then please contact our Customer Service team for assistance:

CONTACT US

If you are departing outside of your airline policy, please continue to review the airline's website for the most up to date information. Once your travel dates fall within the policy then please contact our customer service team.

Coronavirus Flight Advice
FAQs

What shall I do if my flight is still operating but I don’t want to travel because of coronavirus?

Unfortunately, we have to follow the airline policies provided and cannot do anything outside of this. Please be assured that all airlines will follow local advice and will not put anyone at risk, so do keep checking the airline's website as policies are being updated on a regular basis. We also recommend you check the rules of the ticket you have purchased to see whether you have a flight that is amendable. You will find this information on your e-ticket that we provided to you after purchasing your flight.

What if my airline doesn’t have a policy?

If you are travelling to an area that is currently advised not to travel to, please contact us and we will call the airline on your behalf. If your chosen destination is still allowing people to travel as normal, unfortunately, you will have to follow the rules of your purchased ticket. If you are unsure of the rules of your purchased ticket, you can find them on the e-ticket that we sent to you after you purchased your flight.

Will Alternative Airlines waiver their own cancellation policy if I cancel my flight or my flight is cancelled due to Coronavirus?

If your flight is cancelled or your airline allows you to cancel with a full refund, we will provide a full refund back to you, including our own cancellation fee.

I don’t feel unwell and still want to travel, is that ok?

If you are travelling to a destination that is deemed safe as per the local government and your flight is operating then, yes, you should travel as normal.

I feel unwell. Should I still travel?

If you're feeling unwell and have symptoms that relate to or put you at risk with coronavirus. We recommend that you speak to your local medical teams to understand whether you should travel or not.

Can I delay my flight to a later date without incurring any charges from my airline and from Alternative Airlines?

This will be subject to your airline policies. We recommend that you keep up to date on the airline's website for the most up to date policy. If your dates are not included within the policy, we ask that you refer to the rules of the ticket that you purchased. The rules can be found on the e-ticket that we send to you after you booked your flight.

I can’t find a policy for the airline I am travelling with - what should I do?

We recommend looking at the website of the airline that you booked on for the most up to date information. If you still cannot find anything regarding the airline's policy, please do call us and we will help you.

My dates fall outside of the airline policy but I want to amend my flight now, what can I do?

Airlines are continuously reviewing their policies and advice, so please do keep reviewing the airline's website. If you do not wish to wait, we ask that you refer to the rules of the ticket that you purchased. The rules of the ticket will be on the e-ticket that we sent you after you booked with us.

What is the general travel advice and precautionary actions?

Please do not travel if you are feeling unwell and seek medical attention as soon as possible. Passengers who have booked their flights to China or affected areas are advised to contact the airline prior departure.

To reduce the possibility of infection, the following precautionary actions are recommended:

- Cover your mouth while sneezing

- Remember to wash your hands at least 20 seconds at a time and regularly apply hand sanitizer

- Wash your hands before touching your eyes, nose and mouth

- Maintain a fit and healthy lifestyle

What are the symptoms of coronavirus?

This virus infects your lungs. Initially, there would be symptoms like fever and coughing, as time progresses, symptoms like shortness of breath and breathing difficulties may appear.

Government Advice

Government travel advice on the coronavirus is changing daily and it's important to follow advice on the official websites of each governing body. Please the official websites of governing bodies below.

UK GOVERNMENT

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

 US GOVERNMENT

https://www.usa.gov/coronavirus

HONG KONG GOVERNMENT

https://www.gov.hk/en/residents/

CANADIAN GOVERNMENT

https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html

INDIAN GOVERNMENT

https://www.india.gov.in/

 

OTHER GOVERNMENTS

For other government advice, please check the government websites that you are departing to and from for the latest information regarding the situation.

What is the Coronavirus (COVID-19) virus?

The COVID-19 was first identified in mid-December 2019 and is an ongoing pandemic that the World Health Organisation (WHO) has declared the current situation a global health emergency.

Please visit the World Health Organisation (WHO) website for more information.

Select a currency