Requesting special assistance at the airport
If you require airport assistance at the airport then follow these simple guidelines to help you arrange this for yourself or the person you're travelling with.
When you arrive at the airport you need to go to the assistance point. This can either be located inside or outside of the terminal. Assistance points will normally have a type of disability-related logo and include a buzzer button or telephone to allow you to call for assistance. You can reach the assistance point by the following sign within the airport. If you require additional assistance at in the airport, for instance during security searches, some airport special assistance desks can provide people with hidden disabilities an ID badge.
Staff at assistance points can help you or your accomplice with:
- support to get to the designated “special assistance” area in the terminal building
- checking-in and bag drop
- taking you through security, into the departure lounge and to the departure gate
Special assistance staff can escort you that includes taking you in the airport while you sit in a wheelchair, through the airport and up to the departure gate. They will also help you get to your seat and with stowing your carry on bags if required. If you have a personal wheelchair or electric mobility aid you should be able to use your own equipment right up to the departure gate. Many airports have an appointed area within the departure lounge where you can wait until your flight is called out.
To assist with the process equipment such as ambi-lifts, ramps, and small wheelchairs (which are used on the aircraft) may be used.
At your destination airport
Once you arrive at your destination, your personal wheelchair or mobility aid will be provided to you at the arrival gate.
Depending on the country you're visiting, you may be allowed assistance through immigration, customs, baggage reclaim, and all the way to the designated arrival point include car parks, train stations and drop off points.