Virgin Australia, or formerly known as Virgin Blue Airlines, is an Australian airline based at Sydney Airport. Launched in 2000, Virgin Australia calls itself a "new world carrier" by combining aspects of the "no-frills" approach with some extras supplies by full-service airlines and was formed by combining Pacific Blue Airlines and V Australia airlines with Singapore holding a 10% stake.
In 2013, Virgin Australia acquired SkyWest Airlines and rebranded it as its full regional subsidiary, named Virgin Australia Regional Airlines.
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Different baggage policies apply for both checked and cabin bags, as well as the class fare which you've purchased.
Individual carry-on baggage cannot be heavier than 7kg for safety reasons and all passengers are entitled to one personal item to bring onboard.
Economy, Economy X and Premium Economy passengers can either carry one standard carry-on baggage or two small pieces or one standard baggage with one suit pack.
Business class, Velocity Gold and Platinum members are entitled to either one 7kg standard piece, two small pieces with 7kg each or one standard piece and one suit pack with 7kg each maximum. Passengers travelling on Airbus A320, ATR and F100 are only entitled to economy class allowance.
All checked baggage on domestic and short-haul flights cannot exceed 140cm (55") in the sum of three dimensions (length + width + height). Economy passengers are entitled to one 23kg checked baggage whereas business class two 32kg checked baggage.
All checked baggage on domestic and short-haul flights cannot exceed 158cm (62") in the sum of three dimensions (length + width + height). Economy Light passengers are entitled to one 23kg baggage. Economy Getaway, Elevate, Freedom, Economy Reward and Premium Economy passengers are allowed to check-in two 23kg baggage. Business-class passengers can check-in with two 32kg baggage.
Virgin Australia offers four types of classes: Business Class, Premium Economy and Economy Class.
On most aircraft, seats are fitted with personal TV monitors that are connected to the airlines' inflight entertainment system. Passengers are also given complimentary food and drink in Economy class, with the exception of some Australian domestic flights.
Economy Class seats are made from leather and have up 31 inches of seat pitch and are 17 inches wide.
It is equipped with 10.6" in-flight entertainment screen and noise-cancelling headset. A USB power outlet is also available.
Virgin Australia premium economy seats have 41" seat pitch and 9" recline. The seat also comes with pillow, blankets and an amenity kit.
Enjoy maximum comfort and premium service onboard your flight with Business Class.
The Business' Service for Virgin Australia passengers begins before you even board your flight. Make the most of Priority Check-in, Boarding as well as access to the Virgin Australia Business Class lounge at the airport.
Virgin Australia provides passengers with maximum comfort in herringbone Business Class seats. Passengers are also provided with stylish and comfortable pillows to help them relax in their seat. Each passenger is able to enjoy the airline's in-flight entertainment from a 16-inch screen as well as having the chance to charge the batteries on the electronic devices from USB and universal power charging points.
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Check in times vary depending on the method of check-in. Both online and airport check-in are available for Virgin Australia.
Online check-in opens 48 hours and closes 45 minutes prior to departure for domestic flights. International flights' online check-in opens 24 hours and closes 90 minutes prior to departure time. Please check-in on the airline website or on the airline app.
Please prepare your passport, booking reference and information on your departure airport to complete online check-in. All passengers are recommended to check-in online to save time at the airport.
Domestic flight's check-in closes 30 minutes prior to departure time. International short-haul flights check-in opens two hours before departure whereas long-haul flights open three hours prior to departure. Please make sure you have enough time to check-in, go through security and proceed to the boarding gate.
At Alternative Airlines, we recommend passengers to arrive at the airport two hours before the flight to give you plenty of time to check-in and reach the boarding gate.
The Virgin Australia menu varies depending on the type of flight and class flying in. Example menus can be found on the Virgin Australia website. Passengers on domestic flights flying in Economy will receive complimentary food, which will depend on the time of day and duration of the flight. Business-class passengers on domestic flights will receive gourmet food including hearty breakfast options, light snacks throughout the flight and on flights over 2 hours 45 minutes, a three-course meal for lunch or dinner. Economy passengers on international short-haul flights can choose from a variety of hot meals, salads and snacks. Sample menus for breakfast, lunch and dinner can be found on the Virgin Australia website.
On international long haul flights, all food and drink are complimentary. Meals and snacks will be served throughout your flight, with the timing varying depending on the duration and departure time of your flight. Sample menus can be found on the Virgin Australia website, for each route and class flying.
Passengers with special or different dietary needs can order a meal to suit their needs and requirements for their flight. If there are no meal options that are suitable, then passengers are welcome to bring their own food onboard. Special meals are only available on International Long Haul flights, and must be ordered at the time of booking, or at least 48 hours before your scheduled flight departure time. The following is a list of all the special meals available to order:
Virgin Australia offers a broad drinks service onboard their flights, from premium Australian beers, wines and spirits but also non-alcoholic beverages including soft drinks, juices, coffee and teas. On some flights, selected drinks will be provided for passengers free of charge, depending on the class flying.
Make the most of Virgin Australi's inflight entertainment services on International Long Haul flights where you will find free of charge entertainment screens built into the seat in front of you. Business Class passengers travelling on Domestic and International Short Haul routes are also provided with Inflight Entertainment tablets with pre-loaded movies, TV shows and music.
Virgin Australia updates its selection of Inflight TV shows each month so that passengers can have access to the best up-to-date shows to help the time fly by on their long-haul flight. From classic shows like the Sopranos to new popular sitcoms, everyone can be entertained by the range of shows on Virgin Australia's inflight entertainment system.
Find new releases and hard-hitting documentaries when flying with Virgin Australia. You'll be pleasantly surprised with the exciting range of movies on offer on your flight.
WiFi is available on all the international flights as well as gradually adding WiFi services on domestic flights.
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Sydney Airport is the major airport serving Sydney and is the hub airport for Qantas, Jetstar Airways, Regional Express Airlines, Virgin Australia and Tigerair Australia. Other airlines which fly to and from this airport include Emirates, Etihad Airways, Garuda Indonesia, Fiji Airways (formerly Air Pacific), Hainan Airlines, Japan Airlines, Jetstar Airways, Fly Corporate, Samoa Airways and many others.
Virgin Australia operates a frequent flyer program called Velocity Frequent Flyer to reward regular passengers with the airline. Velocity Frequent Flyer provides members with easy ways to earn Velocity Points and you can use points to purchase flights, upgrades, car hire, hotels and many others. Velocity rewards its frequent flyers.
The higher your level of membership, the greater the benefits, such as Points bonuses with many of the airline's travel partners. Silver members can enjoy Priority Check-in on international flights while Gold and Platinum members can experience lounge access and priority services.
12th June 2018
Virgin Australia is expanding its codeshare agreement with Hong Kong Airlines. The new terms of the codeshare will see 26 routes operated by Virgin Australia on Hong Kong Airlines behalf. These routes will cover domestic services within Australia and Trans-Tasman routes. The existing service between Sydney Airport (HYD) and Hong Kong International Airport (HKG) will now operate under an HX-code as well.
Here is a list of Hong Kong services operated by Virgin Australia:
4th June 2018
Due to the expansion of the partnership between the airlines, from the beginning of July 2018, some Hong Kong Airlines and Hainan Airlines frequent flyers will gain access to airport lounges. Virgin Australia's Velocity Gold and Platinum frequent flyers will be able to enjoy lounge access on some of these airlines routes, however, many flights, in particular, those between Australia and Greater China, Velocity Gold and Platinum members will remain unable to take advantage of this perk.
On the other hand, benefits like priority check-in, priority boarding, and extra checked baggage are more widely available and will be offered on Beijing Capital Airlines and Tianjin Airlines too, as Virgin Australia also expands its codeshare network to cover more destinations in Greater China. Virgin Australia will strengthen their partnership by codesharing on Hainan Airlines' flights from Sydney to Xi'an, Changsha and Haikou; from Melbourne to Xi'an and Changsha; from Brisbane to Shenzhen and from Cairns to Shenzhen, which travellers will be able to book on a VA flight number. This will allow frequent flyers to collect more and more points.