Jetstar Airways, also known as Jetstar, is an Australian low-cost airline, based in Melbourne, Australia. The airline is an owned subsidiary of Qantas and is part of Qantas's two brand strategy of having Qantas Airways for the premium full-service market and Jetstar for the low-cost market. Qantas, through the Jetstar Group, also has stakes in sister airlines Jetstar Asia Airways, Jetstar Pacific Airlines and Jetstar Japan.
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Jetstar has a different baggage policy for carry-on and checked baggage and the fare which you purchased will also determine what you're entitled to.
The carry-on baggage allowance for Jetstar flights is two items with a maximum weight of 7kg. For additional carry-on weight, customers can purchase a Flexibiz bundle, Business Class Fare or a +3kg top-up for an additional fee.
Checked JetStar baggage can be purchased for an additional fee. Passengers can purchase bags from 15kg to 40kg weight. In general, it is cheaper to purchase baggage online than at the airport.
Jetstar officially has 3 cabin classes — Economy, Premium Economy and Business Class.
Enjoy a warm menu on all routes, an entertainment system (international routes) and 7kg carry-on baggage.
Jetstar Premium Economy offers extra baggage allowance, lounge access, increased rewards points for frequent flyer program members, and even greater flexibility around changes to your booking.
Jetstar offers extra legroom and upfront seat selection.
Jetstar offers a Business Class service on its B787 aircraft.
Jetstar's Business Class service includes two carry-on bags, in-flight meals and refreshments. Your amenity pack including socks, eye masks, toothbrushes and pens will also help to make your flight as stress-free as possible. Not forgetting the access to up to 64 hours of world-class entertainment. This service is currently inclusive of all meals and beverages, in-flight entertainment and includes an increased baggage allowance of 30kg.
Your Jetstar Business Class seats offers in-seat power and USB sockets so you never lose power during your flight. Business Class passengers are also provided with wider seats that recline for your comfort.
Jetstar has different check-in opening and closing times depending on whether your flight is domestic or international, as well as your method of check-in.
For domestic Jetstar routes in Australia and New Zealand, JetStar online check-in opens 28 days before your flight and closes one hour before departure. For domestic flights with Jetstar Japan, online check-in opens two days before your flight and closes one hour before. Online check-in is not available for international flights to or from Australia and New Zealand.
For JetStar customers flying internationally from or to Australia and New Zealand, check-in takes place at the airport. Please arrive in enough time to allow sufficient time for JetStar check-in.
Jetstar Airways offer their passengers a variety of Frequent Flyer programs. Being a subsidiary of Qantas, the airline uses the Qantas Frequent Flyer Program to allow passengers to collect points. They do however also allow programs with the following airlines; Emirates, JAL and Vietnam Airlines, to be used to collect points.
Jetstar Airways has teamed up with a number of airlines and offers many benefits under codeshare agreements. These airlines include: American Airlines, Emirates, Finnair, Japan Airlines, Jeju Air, Jin Air, LATAM Chile, LOT Polish Airlines, and Qantas.
Help pass the time with JetStar's excellent in-flight entertainment service. Find movies, TV shows, games and an eclectic music library on international routes on board the airline's 787 Dreamliners. For Economy Class passengers, inflight entertainment can be pre-purchased by clicking on the "Manage Booking" tab on the JetStar website. Business Class passengers are given complimentary inflight entertainment as well as noise cancelling headphones.
JetStar provides passengers with class sitcoms like Modern Family, as well a range of animated shows to keep the kids entertained during the flight.
JetStar offers more than 40 movies on board its 787 Dreamliners. Choose from new releases as well as kids classics. JetStar offers a range of comedies, family movies and action movies so that everyone can find something they enjoy on board their JetStar flight.
Jetstar offers food and drink that is available to purchase once you board your flight. Special dietary meals are also available to pre-purchase before your flight.
Depending on the fare purchased, some passengers may have an in-flight meal deal, or voucher to exchange for a meal on board included. In addition, passengers can choose to pre-purchase meals, or simply purchase on board. The variety of food will depend on the route travelling and size of the aircraft, however they types of food available are often snacks such as crisps, confectionery or nuts, meals such as pasta or rice dishes, light meals such as sandwiches, soup, pizza or croissants.
Business Class fares include a three-course meal, alongside snacks and continental breakfasts. There will be a selection of meals to choose from, including western, asian and vegetarian dishes. The menus for your selected flights can be viewed on the JetStar website.
Passenger’s are advised to pre-purchase their meals before travelling to avoid disappointment of items running out. This allows passengers to carefully select food items that suit their dietary needs. For passengers where a meal is included, they are advised to contact the airline to see how they can accommodate any specific dietary requirements. Passengers travelling with infants should bring their own food on board, as Jetstar do not carry any baby meals on board.
Drinks are available from the in-flight menu, and include hot and cold drinks available for purchase and also alcoholic drinks such as wine or beer on some routes. Business class meals include complimentary drinks, including hot and cold soft drinks as well as alcoholic beverages such as beer and wine.
Jetstar Airways currently operates an extensive domestic network as well as regional and international services from its main base at Melbourne Airport. These destinations include; Adelaide, Brisbane, Cairns, Darwin, Gold Coast, Melbourne, Newcastle (New South Wales), Perth, Sunshine Coast and Sydney. JetStar's International destinations include; Auckland, Bangkok, Ho Chi Minh City, Honolulu, Jakarta, Kuala Lumpur, Manila, Nadi, Phuket, Singapore and Tokyo. If you're also looking for Pacific flights, Jetstar is the airline to fly with.
Why not book a Jetstar multi-city flight and be travelling to multiple destinations across Australia?
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JetStar is based at Melbourne Airport, also known as Tullamarine Airport, which is the primary airport serving the city of Melbourne. It was built to replace the nearby Essendon Airport. Airlines that fly from and to Melbourne Airport include Garuda Indonesia, Qantas, Air Asia and Vietnam Airlines.
Jetstar Airways fleet currently consists of 70 aircraft including Airbus A320's/ A321's and Boeing 787-800 series. The airline previously operated using Airbus A330's and Boeing 717's however they modernised their fleet and changed. Jetstar Airways use their Airbus aircraft only on their domestic routes offering one class, buy on board service. Their Boeing 787's are used for their international sectors offering a two-class service. Business class is fitted with 21 leather premium class seats in a 2-3-2 configuration.
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