Ohana by Hawaiian suspended operations on the 1st of November due to the ongoing COVID-19 pandemic. The announcement was made by its parent company, Hawaiian Airlines, in late October. Some of its flights will be continued by Hawaiian Airlines, check out the Hawaiian Airlines domestic flightpage for more information.
Hawaiian Airlines announced in 2014 that they would launch a regional subsidiary, Ohana by Hawaiian, to operate their regional services. This airline operated with regional jet ATR42 turboprop. Services were operated by Empire Airlines, who would fly with the Ohana by Hawaiian livery.
At the beginning, the airline operated between Honolulu to Lanai and Molokai only until they launched services to Lahaina. However, Lahaina route was later suspended and it was unclear whether it is a permanent suspension.
The airline's network was fully integrated into the Hawaiian Airlines network. Passengers wish to travel to North America and International destinations were able to do so with the Hawaiian Airlines network.
As of May 2020, the airline only flew to Honolulu, Molokai and Lanai:
All passengers were entitled to one carry-on baggage and a personal item onboard. All carry-on baggage cannot be larger than 22" x 14" x 9" or exceeding 45 inches in total dimensions. It couldn't be heavier than 25 lb (11.5kg) in weight.
Personal items could be a purse, camera, laptop bag, etc. It has to be able to fit under the seat in front.
All checked baggage had an allowance of 62 inches (157cm) in total dimensions and 50lb (23kg) in weight. The number of baggage allowed varies from passenger to passenger, depending on your HawaiianMiles status, passengers would receive a different allowance.
Baggage exceeding 32kg were not accepted by the airline due to international health and safety regulations.
Passengers were able to online check-in within the 24 hours to 60 minutes window before your flight departure time. Please prepare your e-ticket number and your passport for check-in.
Online check-in was available via the airline website or the airline app.
Passengers could check-in at the airport 4 hours before departure if travellers are travelling with checked baggage. Otherwise, kiosk check-in was available 24 hours prior to departure. Check-in shuts 30 minutes prior to scheduled departure time.
We recommended customers spare plenty of time for check-in and boarding to prevent any issues with unexpected delays.
Unfortunately catering services were not available onboard.
Ohana by Hawaiian were able to accommodate pets onboard but it was subject to availability and they could only accept three carry-on pets per flight plus one check-in pet per flight due to aircraft restrictions.
Service animals were also allowed onboard but the animal must not obstruct the aisle or any other access to the aircraft.
Passengers on Ohana by Hawaiian were able to enjoy the HawaiianMiles programme created by Hawaiian Airlines. Points could be earned when flying with the airline and points can be converted into member-exclusive benefits including free flights, upgrades or spend your mileage with Hawaiian Airlines' partners.
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Daniel K. Inouye International Airport, also known as Honolulu International Airport, is the largest airport in Honolulu. The airport serves the nearby islands as well as international destinations like Anchorage, Manila, Narita, Seoul, Sydney and Vancouver. Airlines that fly to the airport include, but not limited to, AirAsia, Air Canada, Air New Zealand, Alaska Airlines, American Airlines, ANA, Asiana Airlines, Fiji Airways, Jetstar, Korean Air, Delta, Philippine Airlines, Qantas, Southwest, Sun Country Airlines and United.
The airline operated with a fleet of ATR42-500 with a capacity of 48 passengers. As of May 2020, there were three ATR42 operating for the airline.