Avianca Argentina was an Argentinian airline that operated domestic flights throughout Argentina. Although the airline operated commercially under Avianca through a license agreement, the airline was not actually part of the Avianca Holdings group and was an independent airline. The airline was primarily based at Aeroparque Jorge Newbery (AEP) from which it flew a number of routes, including Mar del Plata, Rosario and Santa Fe. Although it only operated domestic services, the airline planned to fly internationally in the last couple of years.
Avianca's fleet consisted of a number of ATR 72-600 aircraft. The aircraft interior was decorated with a modern design and included ergonomic seats and an LED-illuminated passenger cabin. The technology within the cockpit was state of the art, incorporating the latest systems with MPC equipment which brings the highest level of flight safety and operational capacity. Passengers were given a complimentary snack and drink included (with gluten-free options) with the price of the ticket, although in-flight services did vary depending on which route you were flying.
Passengers could check in online from the Avianca website. Avianca Argentina check-in was open 48 hours before your flight.
Avianca Argentina passengers who had not checked in online must have checked in at the airport. It was advised that you arrived with plenty of time to enable enough time to check in, as the check-in counters would close 1 hour before the scheduled flight departure.
Economy Class was Avianca Argentina's only cabin class. The airline offered a stripped-back and simple service that kept passengers comfortable and relaxed on domestic flights within Argentina.
Passengers had the option to purchase snacks and drinks in-flight, which were served by Avianca Argentina's expertly trained cabin crew.
There was no in-flight entertainment system onboard Avianca Argentina flights, however, the airline may of provided passengers with a copy of its in-flight magazine.
Seats were set out in a 2 x 2 configuration. There were a total of 68 seats in each aircraft. Seats were standard with 17 inches of width and 30 inches of pitch.
Avianca Argentina had a priority team that served passengers who used wheelchairs. You had to inform the airline that you needed wheelchair assistance at the time of booking your ticket in order for the airline to guarantee that the required assistance would be available for you. The airline had the capacity for one passenger wheelchair per person. Wheelchairs with motors and dry, gel, wet or spillable batteries would have to be analysed by the airline staff in order to determine that they would be able to transport the wheelchair and that it complies with the airlines' safety regulations.
Avianca Argentina staff were on hand to assist those who needed hearing and visual assistance from the moment you wanted to check in to after you landed.
The airline had a team who were fully trained to assist those with cognitive and developmental disabilities. The Avianca Argentina team would help to board and disembark these passengers, as well as help with connections if the passenger is not flying a direct route.
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Passengers onboard an Avianca Argentina flight were entitled to one item of free carry-on baggage per person. The baggage was not permitted to exceed the maximum weight of 6kg and had to fit within the dimensions of 40cm x27cm x 30cm. If you brought carry-on baggage that doesn't comply with the carry-on baggage rules, your item of baggage would have to be checked.
Avianca Argentina passengers were entitled to one item of free checked baggage per person. The baggage was not allowed to exceed the maximum weight of 15 kg.
Excess baggage was available to purchase for a fee. Passengers could purchase up to two additional pieces of baggage. These were split into three categories — standard baggage (15kg), heavy baggage (23kg) and extra heavyweight baggage (32kg).
Avianca Argentina identified the following items as prohibited items. They couldn't be carried in your carry-on or checked baggage:
Avianca Argentina's fleet consisted of ATR 72-600 aircraft which have a capacity of handling 70 passengers. Avianca Argentina had another 10 orders of the ATR 72-600 aircraft.
Aeroparque Jorge Newbery (AEP) is an international airport based in the Palermo neighbourhood, Buenos Aires, Argentina. It is the main hub for domestic flights from Buenos Aires but also operates flights to Uruguay, Bolivia, Brazil, Chile and Paraguay. The airport has been named Argentina’s busiest airport of the year, with 2017 seeing the airport handle almost 13.8 million passengers. This airport is also the hub for Norwegian Air Argentina, other airlines to fly to/from this airport include LATAM Brazil, LATAM Chile and Paranair.
Avianca Argentina was part of Star Alliance which is the world’s leading alliance of airlines. If you're a member of any Star Alliance frequent flyer program you can receive and redeem miles which gives you entry to over 1,000 VIP lounges worldwide and connections to more than 1,000 destinations in over 100 countries. Gold Elite and Silver Star Alliance members have access to a variety of add-ons such as priority check-in and priority baggage handling.
The frequent flyer programme of Avianca Argentina was called LifeMiles. Earn points when you fly with Avianca Argentina or any of the Star Alliance member airlines. With LifeMiles you can turn your points into trips, hotels and more. There were 4 tiers within Avianca Argentina's frequent flyer programme: Red Plus, Silver, Gold and Diamond.